Jennifer Englehardt

Riverview, FL *****

ad19a4@r.postjobfree.com

813-***-****

Education:

Bachelor of Arts (B.A.), Psychology, May 2005

University of South Florida, Tampa, FL

Technical Skills:

● MS Office Suite, MS OneNote, MS Teams, Peoplesoft, PowerBI, SAP, ADP, Avionte, Dunn & Bradstreet

● Experience with multiple internal and external vendor management and invoicing systems (i.e. Beeline, Fieldglass, Ariba, Workday etc) Professional Experience:

Lead Staffing, LLC Tampa, FL 2022-Oct 2023

Credit/AR/Risk Operations Manager

● Managed, oversaw and implemented all credit and collections operations

● Hired, trained and mentored new associates

● Prepared and analyzed various weekly and monthly reports for the COO and President

● Set payment collection goals and managed the team to weekly, monthly and quarterly KPIs

● Created and implemented strategies to improve the collection of outstanding credit/debt

● Worked directly with the COO and Controller to review cash receipts, cash application write offs, adjustments and commission impacts

● Contract review to ensure compliance to Net terms, billing and collection requirements and any additional audit review

● Ensured timely resolution of escalations and negotiating payment plans as needed

● Demonstrable experience in reviewing and analyzing business issues and providing solutions to reduce potential risk

● Responsible for the review and approval of all new customers including credit checks, setting credit limits and terms, contract review and negotiation, OCIP/CCIP registrations and any additional registration requirements

● Reviewed and submitted all Notice’s to Owners for lien rights based on each state’s specific requirements

● Worked directly with legal counsel on breach of contract resolution, executing liens rights and ensuring compliance with state laws

Kforce, Inc. Tampa, FL 2008-2022

Regional Operations Manager - Client Support Services (2017-2022)

● Managed and oversaw all billing and collections operations for teams up to 20+ associates

● Hired, trained and mentored new associates

● Prepared and analyzed various monthly, quarterly, and annual reports for operations utilizing PeopleSoft, Excel, Power BI, etc.

● Ensured the accurate and timely invoicing of clients

● Set payment collection goals and managing the team to weekly, monthly and quarterly KPIs

● Created and implemented strategies to improve the collection of outstanding credit/debt

● Contract review to ensure compliance to Net terms, billing and collection requirements and any additional audit review

● Ensured timely resolution of escalations and negotiating payment plans as needed

● Prepared and ran all monthly market calls, working directly with SVP’s, directors and Regional Presidents

● Demonstrable experience in reviewing and analyzing business issues and providing solutions that align to broader business needs

● Worked effectively in a fast-paced, high stress environment overseeing the management of a $50 Million Portfolio with 2000+ clients

Field Operations Supervisor – Southeast (2014-2017)

● Managed, mentored and trained a team or 7 Field Operations Associates

● Performed Weekly 1:1 meetings with direct reports to provide individual training, career discussion/satisfaction and mentorship areas

● Managed and oversaw the day to day operations for Tampa, Atlanta and Orlando offices

● Worked closely with Senior Level Managers from Regional President to Market Manager to assist with any requests or special projects

● Ensured Core ETFs are completely timely and accurately

● Facilitated core leaves of absence and Workers Compensation claims with appropriate corporate department

● Created and maintained headcount and starts/ends reporting for leaders

● Performed monthly compliance audits of Field Operations Associates to ensure they are following operational processes and identify any bandwidth concerns or training areas to ensure full process compliance

● Worked closely with back office partners for timely issue resolution

● Assisted with Internal and External Audits with regard to client requirements

● Performed research and resolution of Rev/GP assignment issue

● Reviewed contracts and work with Contracts Management

● Lead the development and implementation of operations initiatives Service Coordinator III (2012-2014)

● Served as the point of operations contact for consultants.

● Trained and served as a mentor for the Service Coordinator II’s

● Participated and contributed in high level complicated special projects

● Strengthened the client relationship with Kforce through issue resolution and the ability to meet onsite with clients as necessary

● Completed established manual and system generated reporting requirements as assigned

● Validated consultant placement information from sales and delivery to create placements

● Coordinated background checks, drug screens and other pre-employment related requirements

● Act as first level of escalation for billing or time entry issues Recruiter – National Recruiting Center (2008 – 2012)

● Analyzed client requirements against candidate qualifications and submitted candidates to be reviewed by Sr. National Delivery Specialist or National Delivery Market Manager, for quality review, VMS client representatives and/or Kforce internally.

● Establish initial contact with prospective candidates and conduct preliminary interviews as required.

● Conducted resume review and assessment based upon SLOMA (Skills, Location, Opportunity, Money, and Availability) criteria to determine candidate suitability/viability.

● Segmented, organized, and prioritized candidates according to the degree of alignment with position requirements.

● Packaged candidates in accordance with corporate standards and focus on the pipelining of candidates to senior/field recruiters.

● Submitted the prospects credentials for re-formatting to a corporate standard or to the respective client and/or field representative and obtain feedback/confirmation of prospects candidacy.

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