Key Skills

Change and Configuration

Management

System State Analyst

Hardware Life Cycle

Active Directory

Administration

Server Installation and

Maintenance

Software Distribution and

Patching

Disaster Recovery Backup

Solutions

Multitier Network

Architectures

Education

KSI Computer Training

New Horizon Computer

Training

CCNA Academy

A+ Net+

CCNA MCSA

RICHARD D HARRIS

484-***-**** ad199l@r.postjobfree.com

2020 GARRET RD LANSDOWNE, PA 19050

SYSTEM ADMINISTRATOR

Multi-certified Expert in Enterprise Technology Support Highly self-motivated and results driven IT professional. Who possesses exceptional analytical ability, customer service skills, and leadership qualities. Proven 9 year record of satisfying clients through analysis and problem resolution.

Technology Summary

Software: Windows client/server; WDS, VMware; HyperV; Winpe; SCCM; TSM; Sysprep; AIK Tool, Powershell Scripting; Service Center; CMDB; BrightStor; ArcServe; Veritas Netbackup; Veritas File System, EMC Navisphere, ONTAP, MSQL, EMC Recover Point Appliance Symantec, SQL; Oracle; Toad; Access; DB2

Hardware: Cisco; HP; Dell; NAS; VNX CX, VMAX; Compaq ;Routers; Switcher; Servers; Multi series RAID; SCSI; Cabling; Telephony; HP; Dell; Lenovo; Workstations/Laptops repair Audio/Visual IPads; IPhones Systems: Expert certified Windows Administration MCSA server 2012, Linux Networking: DHCP, DNS, LANs, WANs, VPNs, IPSEC, Routers, Firewalls, TCP/IP,VLANs, ISCSI, FIbre Channel, NDMP

Professional Experience

EPA Network security team SCCM administrator 09/2022-06/2023

• Main duty was to update and package applications

• Cordinated with platform services team to roll out applications department wide quickly. Monitored installed applications for vulnerabilities and hardening opporrtunities.

• Cordinated with Security team to release patches and updates.

• Analyzed security report to ensure environment was patched and up to date.

• Helped team to implement Cybersecurity mesh infrastructure. IT Support Delaware County school District 03/2020 -03/2022

• Supplied technical support for all District computers printers projectors and Chrome Books

• Managed 4 schools and 100 of repairs on a monthly basis. Richard Harris IT Consultant LLC Available for 1099 bids

• Thru Fieldnation Smartsource and other vendors. I supplied companys such as Hilton, Ruth Chris, Mercy Hospital, Kay Jewlers, CVS, Bannana Republic with Server Network and POS support.

• Diagnosed network issues

• Replaced networking equipment WAP, switch boxes, drives, wiring.

• Completed refresh of entire PC and Server infrastructure for multiple clients.

• Supplied Technical support and analyst to multiple company as field technician Fashion Sirius LLC, Philadelphia PA Current - 07/2017 Business Administrator

• Produced Business Plan Marketing Plan and Sales Strategy for Internet Boutique

• Maintained Website focusing on vendor hosting and search engine optimization

• Managed integration of products distributed thru different vendors at affect seamless checkout.

• Oversaw accurate accounting of books allowing for accurate forecasting . Blackrock 09/2016 - 06/2017 Infrastructure Analyst

• Managed Global Storage infrastructure securing $5.4 trillion in assets. By means of Netapp EMC Hitachi.

• Celebrated Blackrock Culture of diversity and global awareness.

• Worked with global platform teams to ensure redundancy of Aladdin client.

• Conceptualized automated delivery method of BAU task.

• Adapted three tier approach to System Analytics leveraging Workstation OS; Storage Infrastructure; and Enterprise platform.

KSI 10/2015 - 04/2016 MCSA Training

• Advanced management of Windows server 2012 OS.

• Certified in administering deliverables Directory services, Infrastructure services, and Application Services.

• Administrative expertise included but not limited to SANS, Active Directory, Remote Access, DHCP, DNS,IIS, Hyper-V WSUS and Network Policy and Access Services (NPAS) SANS integration and optimization.

• Maintenance and creation or VM and Virtual Networks. College Boards 05/2016 – 06/2016 Technical Consultant

• Ensured platform IE (OS and application) are working correctly and secured to standard.

• Managed application issues. Performed tutorials on how to use application. Performed hardware break fixes.

• Setup wireless connectivity solved networking issue. Imaged machine inventory

• Vanguard 03/2015 - 07/2015 Level III Support Administrator

• Automated user migration from Notes to Outlook.

• Automated user PC migration.

• Queried SCCM to implement change orders.

Hilton 09/2014 – 10/2015 Lead Conversion Technician

• Managed conversion of entire LAN in multiple roles and on multiple occasions.

• Completed conversion of Server Client infrastructure; Including hardware and software: File Servers, Web Servers, AD, DNS, DHCP.

• Has reached over 10,000 hours of trouble shooting experience in a windows environment many times over.

• Managed data center equipment accounting for a diverse array of product life cycles from equipment ranging in years from out of warranty to full service vendor agreements. Multiple platforms. Voya (ING) 09/2013 - 09/2014 Level III Support Administrator

• Managed all aspects of PC refresh (Inventory shipping troubleshooting disposal)

• Researched TCP/IP and integration solution for database and other financial applications.

• Troubleshot browser integration issue. Diagnosed and resolved network bottle necks. Bitlocker and Applocker account management and troubleshooting.

• Supported conversion of Domino databases to Access and Outlook resources.

• SCCM application deployment. Security update and Service pack troubleshooting.

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Fanniemae 03/2013 - 09/2013 Level III Support Administrator

• Final level client side support for strategic financial arm.

• Used GPO policy to patch and update software.

• Heavy in PC hardware break fixes (motherboard installations). Used SCCM to administer and deploy workstation and application access.

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TekSystems, Meddimune 09/2012 – 03/2013 Level III Support Administrator

• Administered File and SharePoint Access to all site personnel. Final level support for Pharmaceutical clean room environment.

• Final level client side support for strategic financial arm.

• Used GPO policy to patch and update software. Heavy in PC hardware break fixes. Used SCCM to administer and deploy workstation and application access. Hardware and Software break fixes.

• Managed and enforced Information Security policy. Monitored servers for failure. Lenovo Warranty agent.

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Windows 7 Training 06/2012 -02/2013

• Explored concepts of automating deployment of Windows 7 Operating system

• Used Windows 7 AIK Tools to create image

• Identified based practices for hardware specifications and software implementations

• Advanced troubleshooting understanding to include new Windows standards and Industry wide concepts

HP, Towers Watson 04/2009 – 04/2012 Level III Support Administrator

• Researched Antivirus solution for enterprise environment both worms and trojans.

• Oversaw refresh and migration of enterprise server backup system from Dell TSM to EMC NAS server.

• Acted as knowledge base and dispatcher for field techs and vendors.

• Assisted in multi-site PC refresh for 5000+ user environment.

• Streamlined TSM, Brightstor and NAS backup process. Managed Iron Mountain data storage account.

• Racking server installations troubleshooting Server 2003 Server 2008. Monitored NOC for drive errors and malfunctions.

Robert Half, CVS Pharmacy 03/2009 – 09/2009 Field Technician Superviser

• As a field tech oversaw the conversion of internal CVS servers from Unix to Linux.

• Managed field technicians. Supplied onsite troubleshooting assistance for jr technicians

• Installed proprietary peripherals. Underwent HIPPA training..

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