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Quality Assurance Auditor/ Dispatcher/ Customer Service Call Center

Location:
Waukegan, IL
Salary:
$22-Hrly
Posted:
December 28, 2023

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Resume:

Jeorjina Alvarez

Experience:

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Jelly Belly North Chicago, IL

Quality Assurance Auditor

e Gathered and reviewed current data to determine areas in need of

improvement.

e Monitored departmental forms for compliance with submissions rules

and guidelines.

e Completed timely quality reports highlighting deficiencies and

recommending corrective actions.

e Compared quantity, quality, and labeling of customer orders to check

accuracy and completeness.

e Identified issues of non-compliance and elevated reports to senior

personnel.

e Trained and reviewed work of junior personnel on departmental

responsibilities.

e Reviewed work instructions and production strategies to verify

compliance with established standards.

e Educated and oriented employees to improve compliance with quality

control protocols.

e Performed continuous random spot reviews of daily log pages,

non-routine and work package contents for completeness, correct use

of appropriate references and approved data.

e Evaluated finished products and assigned grades based on factors such

as color and texture.

e Determined correct procedures for inspection and review to

standardized audit processes.

e Supported company in maintaining work environment focused on

quality, communication, collaboration, integration, and teamwork.

e Mentored and coached team members on QA topics and strategies.

e Fixed identified issues to improve workflows.

e Reported progress, test metrics and results to project stakeholders.



Contact this candidate