Jagruti R. Kamath.

***/*, ********* ********, **** C.H.S, 1st Floor; Pratiraksha Nagar, Besides Sona Hospital,

Vakola Bridge, Santacruz (East), Mumbai – 400 055

Mob: 982*******.

Email id: ad198k@r.postjobfree.com

CAREER OBJECTIVE:

To be associated with an organization where I can put my talents, knowledge, skills & experience to the finest, for achieving excellence in the field of logistics consequently ensuring the growth of the organization optimally.

PROFESSIONAL EXPERIENCE:

ISS Facility Services India Pvt. Ltd (Barclays Bank) – Front Office Executive (Jan, 2015

–Jan, 2016)

Job Known :

1Welcome visitors, guest and direct appropriately.

2Arranging maintenance visits and logging the duration thereof.

3Responsible for Meeting room booking. (Through mails, calls and walking)

4Receive direct and relay telephone messages.

5Record and handle call incoming and outgoing couriers.

6Response to public inquiries.

7Assist in the planning and preparation of meetings, conferences and conference telephone calls.

8Responsible for daily cleaning and general maintenance of the office.

Previous Job Held

1)WNS Global Services Pvt. Ltd. (Dept. Virgin Atlantic Ticketing) Sr. Associate (June, 2010 – Jan, 2015)

Job Known :

1Issuing Reissue Tickets as per Passenger & Travel Agent advice.

2Actioning Excess Baggage and issuing EMDs / MPDs for the same.

3Actioning Exit Seat / Extra Legroom Seats and processing refunds if any for the same. Actioning Global Work locators and issuing tickets for the same.

4Actioning Flying Club locators & working on Schedule Change flights itinerary.

5Handling Manual & Pending queues with respect to locators of Staff travel, Car Hire Bookings, Flying Club members bookings, Lagos & Accra flights, etc.

6Maintaining various reports and assisting the team to complete the given job accurately in given time as per the set standards, doing quality check for the team.

7Handling client queries and giving solutions to their satisfaction.

2)Air India as Reservation CCCA.

Customer Service Associate (August, 2008 – June, 2010)

Job Known :

1Looking after Air Ticket Reservation on CRS.

2International & Domestic Air Ticket Booking.

3Communicating with Customers mainly over the Phone and E-mail.

4Worked at International Airport handling Traffic Admin Department - UNM handling, Maintaining FDR, Board copy.

5Handling Chick-in counter, Issuing boarding passes, Seating for all type of passengers.

6Communicating with customers by solving queries of arrival, departure & regarding reservation.

7Special Handling for VIP Passengers.

8Tele Check–in for VIP & Business Class passengers.

3)Worked in INDIA INFOLINE LTD.

Back Office Executive. (December 2007 to August 2008)

Job Known :

Responsible for underwrite Insurance Forms & Credit Card Forms.

4)Worked in APPLE ASSOCIATES.

As Back Office Executive cum Office Assistant. (May 2007 to November 2007)

Job Known :

Responsible for looking after Telephonic Enquiry of the clients for updating forms in respect of Loan purpose.

PROFESSIONAL QUALIFICATIONS:

1Completed diploma course in” International Airlines & Travel Management with First Class from India International Trade Centre (IITC).

2Completed CRS in AMADEUS.

EDUCATIONAL QUALIFICATION:

COURSE

INSTITUTE/UNIVERSITY

YEAR

CLASS

B.A.

Mumbai

2006-2007

II

H.S.C

Mumbai

2003-2004

II

S.S.C

Mumbai

2001-2002

II

PERSONAL DETAILS :

Name: Mrs. Jagruti R Kamath.

Date of Birth: July 02, 1986.

Nationality: Indian.

Marital Status: Married.

Strengths: Positive attitude, Hard-working, Friendly & Sincere. Languages Known: English, Hindi, Marathi and Basic knowledge of French.

Place: MUMBAI

Signature

(Jagruti R. Kamath)

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