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Customer Support Higher Education

Location:
Chandler, AZ
Posted:
December 28, 2023

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Resume:

Jeffery Adams Email: ad198i@r.postjobfree.com **** N. 87th Terrace

602-***-**** Scottsdale, AZ. 85257

Qualifications:

Accomplished high energy sales professional with a broad experience in software, SaaS, database, IT solutions, RFID, electronic publishing resources. Selling to the public, higher education and K-12 market. Consistent achievement in exceeding sales quotas and sales objectives. Effectively managed relationships while building business. Managing a sales staff while cultivating new business, maintaining current business and growing business with existing accounts.

Experience:

Microsoft- Webhelp

Regional Customer Support Manager 2022 to present

As part Webhelp and Microsoft sales, service and customer support of Webhelp products Block 64, Office 365, Azure in the Western Region. Researched, analyzed and qualified prospective corporations as well as determining client trends and strategies for creating and stimulating interests in all products and services offered. Ensured maintenance of sales calls and delivery/set-up/training of all promised product information while maintaining client satisfaction to ensure annual renewals and/or expansion of products/services

Independent Sr. Sales Consultant- 2015 to 2022

Sales professional with over 25 years of education sales and consulting services experience. Recognized for ability to build, guide, and sustain successful sales and delivery teams. An experienced leader skilled in uncovering needs, developing solutions and closing, new/repeat business. Working with C-level clients in the IT, SaaS, software, ILS and LMS products in Public, K-12 and Higher Education market.

Insight- 2013 to 2015

Account Executive IT Cloud Services

Acquire new business and expand existing enterprise account sales. Call on CIO and CTO Clients presenting, selling and closing SaaS, PaaS, IaaS and cloud business. Grow relationships with partners in the territory by attending events, on site visits and training. Partner with and sell Microsoft, EMC, Adobe, VMware and other vendors cloud products.

·Covered Eastern territory in the corporate sector both acquisition and corporate accounts

·Finished the year with a 1 million quota at 1.15 million

Perceptis- Higher education IT solutions 2010 to 2013

Director- Client Relations account management

Involved in sales and sales management of SaaS and IT help desk support products to higher education clients for the west coast. Direct contacts were CIO, CTO and directors of IT departments. Client relations to accounts and upsell products while driving and managing a field team. Responsible for forecasting, targeting and managing sales, operations, project management, quality assurance and infrastructure. Support Blackboard, Moodles, D2L partners.

·Increased current account business of 3.3 million with add on sales by 1.7 million

·Managed team of 15 employee’s, while maintaining existing client relationships and adding revenue

·Increased new business with signing of new accounts through RFP and contract process

Insignia- Software Corporation 2009 to 2010

National Sales Consultant

Responsible for marketing, creating leads and sales of all Insignia software SaaS products. Sales of ILS, SIS and IRM products. Main accounts are higher education and K-12 accounts. Key buying influences are C level clients, CIO, IT directors, account directors, department heads and consortia groups.

·Closed many school districts and universities, 300 new accounts and achieved 110% of goal.

·Developed over 800 new prospects for target sales pipeline for CRM

·Lead developer of all new conventions, state and annual conferences

Greenwood- Harcourt Publishing and information services 2006 to 2009

Manager- Western Region

Responsible for sales of publishing products in database, electronic, data information, analysis and e-Book formats to public, corporate, K-12, higher education accounts in 15 western states. Buying influences are directors, superintendents and heads of academic, public and corporate accounts.

· Goal achiever for 2007 achieved 115% of sales goal, finished in the top 10% in 2006, 2007.

· Successfully developed monthly communication calls with sales, management and VP.

· Develop and deliver product presentations as well as pursue and secure sales and renewals.

· Prospect, create, price and send out all proposals quotes and RFP to accounts, close sales.

Ebsco- Publishing and Information Services 2004 to 2006

Regional Manager- Southwest Region

Responsible for sales of publication materials in database, electronic, eBook and serials formats to hospital, K-12, college and public libraries in the southwest. Key buying influences are head librarians, superintendents, district librarians, c level clients and directors.

· Finished the year at 150% to goal in first year.

· Finished in the top 10% out of 80 reps.

· Double sales in New Mexico by focusing on K-12 district levels.

Baker & Taylor- Publishing and Information Services 2001 to 2004

Senior Territory Manager- Arizona, Colorado, Nevada and New Mexico.

Responsible for sales of publication products in software, electronic, print, PDA materials

to K-12 Schools in the southwest. Key buying influences are principals, superintendents and district librarians.

·Promoted to Senior Territory Manager in 2003.

·Territory is over $1.8 million in sales.

·Doubled sales in two years resulting in splitting the territory and hiring a new representative.

·Honored as top performer for achieving over 130% of quota two years in a row.

·#1 in new business out of 60 representatives.

·Repaired a damaged 12 year relationship with a major account that won a $500,000 order.

Bose Corporation

National Account Sales Manager- Southwest Market 1996 to 2001

Responsible for selling and managing the sales of all home electronics to fortune 500 accounts in the southwest.

Key decision makers were national buyers and independent business owners, Best Buy, Sears, and Circuit City etc.

Store Manager Bose retail Store- 1993 to 1996

· Presidents club award winner 1998, 1999, and 2001. (Top 5% out of 80 reps).

· Above and beyond creative sales award 1999

· Promoted from Special Account manager to Sales Rep in 1996.

·Rookie of the year 1993.

EDUCATION

*San Diego State University: Bachelor of Arts, Communications

*Pierce College: AAS

Professional Development

*Arthur Anderson- Total Quality Management

*Covey- Leadership Training

*Toastmasters International

*Ron Willingham- Integrity Selling

*Dale Carnegie Training

*PSI-Basic and perfecting life

*Bob Proctor and Mark Victor Hansen- Increasing self worth



Contact this candidate