Renee Armijo

Phoenix, AZ 623-***-****

ad197v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Compassionate, dedicated, and self-motivated professional, with more than twenty years of experience in community outreach, behavioral health and over ten years of management experience. Well-developed interpersonal skills, having worked with a diversity of patient behaviors, mental illnesses, family settings and cultural backgrounds. PROFESSIONAL HIGHLIGHTS

• At-Risk Youth Advocate

• Experienced Crisis Professional

• Community Outreach and

Resource Expert

• Substance Abuse Group

Leadership

• Program Manager

• Parole Officer

EXPERIENCE

Zenith Behavioral Health 3/2022 – 07/2023

Business Development, Risk Manager, Education Coordinator Key operational leader, providing cross functional communication and coordination amongst milieu and clinical personnel. Performed risk management investigations and filed reports with state regulators.

• Designed and facilitated the residential treatment center (RTC) vocational program

• Developed and facilitated Aggression Replacement Therapy program

• Cultivated patient care environment that promotes effective education, self-management support and timely healthcare delivery to achieve optimal quality and financial outcomes

• Coached and supported staff during crisis situations and administered education and training upon crisis debrief

Ombudsman Charter Metro, Glendale, AZ 3/2020 – 8/2021 Community Outreach and Enrollment Specialist

Provide resources and council youth, assessing crisis needs and coordinated additional services Provided outreach to all potential student leads to assist with school enrollment and record retrieval.

• Market to local youth organizations in surrounding areas to continually develop pipeline of prospective student leads.

• Developed new student orientation program to ensure a smooth start to school’s unique hybrid platform and supervised interns seeing out daily operations of program.

• Delivered food bags and necessities to students and families in need during global pandemic and in-school shut down

BLOOM365, Phoenix, AZ 8/2019 – 2/2020

Program Manager, Victim Services / Lead Advocate (LGBTQ) Educate and activate youth, peer advocates and adult allies in the local community to uproot abuse and cultivate safe and healthy relationships.

• Coordinate and deliver public awareness information by facilitating the 7-Dose Outreach Curriculum in schools on the red flags and root causes of interpersonal violence, healthy relationships and services, supports and resources available to victims and potential victims of domestic/sexual/teen dating violence.

• Provide immediate crisis intervention and safety planning to teen victims who reach out for help during and after the education presentations.

• Cultivate relationships with resource providers to help teen victim safety, healing, and well-being. Provide ongoing personal advocacy to teen victims, focusing on LGBTQ youth, who reach out for help, including the provision of information, referrals, resource connections and emotional support on a drop-in bases at assigned partner schools/organizations and digitally. LA FRONTERA-EMPACT, Tempe, AZ 2/2017 – 8/2019

Children’s Urgent Response Crisis Specialist

Respond to child behavioral health crisis situations in the community for Empact Children’s Department and followed up with children and families to maintain a continuum of care, including assessments for DTS/DTO, 72-hour watch, and WRAP.

• Assist in crisis planning for individuals returning home from hospitalization.

• Works to identify and establish working child & family team and develops and oversees family progression towards goals.

• Provide training and assists to develop team members in aiding families with appropriate services and referrals for families in a timely manner.

• Provide families with crisis plans and safety planning for the home environment.

• Conduct risk assessments, crisis intervention, individual and family services

• Triage crisis calls from the community including individual, family, educational, legal, administrative, case management, behavioral management service, hospital nursing staff, and on- call Clinical Coordinator.

• Assist family to develop transitional plan for decrease in crisis response services Dedicated Recovery Coach

Encourage, assist and support members throughout the processes of assessment, service planning, and service delivery. Develop and facilitate a variety of peer group activities that support addressing mental health symptoms and concerns

• Advocate and articulate members’ current psychiatric needs to medical and clinical staff, as well as hospital step down agencies

• Conduct risk assessments, crisis intervention, individual and family services

• Provide group therapy for skill development to foster attainment to treatment goals

• Develop working relationships with out-of-home service providers, such as psychiatric hospitals and act as a liaison between providers and clinical staff. OASIS BEHAVIORAL HEALTH, Chandler, AZ / Casa Grande, AZ 11/2010 – 1/2017 Interim Milieu Manager

• Maintain appropriate staff-patient ratios in relationship to census and patient acuity.

• Oversee continued training of staff to support professional development, and skills/competencies relevant to the Milieu’s therapeutic environment and direct client care behavioral health needs.

• Ensure that quality services are provided and that proper procedures are followed.

• Assist the clinical management team in the development and implementation of program strategies. Assist in the development, scheduling and facilitation of patient groups and activities as needed. Oversee staff performance management that includes communication and documentation relevant to areas of performance improvement, corrective actions, time and attendance.

IOP Case Manager/Marketing

• Created and followed standard of practice for referral intake coordination in BHIF and Acute Hospital

• Collaborated with social workers to process new patient referrals

• Provided Suicide Prevention training on behalf of OBH for schools and other youth-based organizations

• Ran IOP substance abuse adult groups

• Ran general mental health groups with adolescents using the Living in Balance curriculum

• Maintained case notes and coordination of care contacts

• Continued marketing for OBH IOP program

• Provided continued support for patients and family members during IOP treatment and post- discharge

Community Liaison

• Reviewed referrals for acute placements with social workers in the Phoenix Metro/ Tucson Metro areas.

• Determined if any E.R. patients were suitable for RTC placement, and coordinated admission with parents, social workers and admissions department.

• Organized all LGBTQ sensitivity trainings for all Oasis staff members.

• Presented at various behavioral health networks to update and provide information regarding current services offered at Oasis.

• Enhanced community relationships to improve referral frequency.

• Represented Oasis at several conferences and marketing events relating to human trafficking in Maricopa and Pima counties.

• Partnered with community members and organizations to serve human trafficked victims.

• Developed the Oasis youth leadership program in conjunction with MCESA.

• Marketed for IOP services within the Chandler School District, various East Valley hospitals, and other IOP referral sources in the Phoenix Metro area. Milieu Coordinator

• Scheduled Behavioral Health Technicians, on all shifts, for all programs, providing appropriate staff-patient ratios.

• Supervised daily shift overlap to ensure proper transfer of information pertaining to patients, schedule, and staff assignments. Focus includes review of patient 1:1 status, safety precautions and contraband searches.

• Provided Training and orientation of all personnel under direct supervision.

• Ensured all that all staff monitor patients continuously and maintain a safe, protective environment for the patients.

• Ensured staff members monitor and document patient participation in program activities, as well as patient systematic behavioral assessment.

• Administered performance evaluations to behavioral health technicians.

• Assisted patients in developing life skills and enhancing social skills. Implemented treatment plan interventions as assigned by therapists. ADDITIONAL RELAVENT EXPERIENCE

ARIZONA DEPARTMENT OF JUVENILE CORRECTIONS Tucson/Phoenix, AZ (1998-2003) Center Case Manager/Parole Officer; Youth Program Officer III; Mental Health Program Manager; Transitional Case Manager; Youth Correctional Officer II; Youth Correctional Officer I; Youth Officer Cadet

EDUCATION

Psychology and Criminal Justice; Estrella Community College, Glendale, AZ Psychology and Criminal Justice; Carroll County Community College, Westminster, MD CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Kempe Center Trainer Training: Prevention of Abusive and Sexual Behavior Problems in Childhood and Adolescence; Child and Family Team Facilitator Training; Coaching Leadership Series; Cultural Competency Training; Suicide Prevention Training; Youth Management Service Training; Youth Rights/Due Process Training; CPI Training; Ethics Training; First Aid and CPR Certified; Fingerprint Clearance Card

ADDITIONAL SKILLS

Demonstrably proficient in MS Word, MS Teams, MS Excel, and MS Office Suite.

Contact this candidate