Customer Service General Manager
Resume:
Sky Straley
Orland, IN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience Restaurant General Manager
Pilot Flying J - Fremont, IN
Present
Overnight Manager
Walmart - Angola, IN
May 2017 to January 2022
Provided excellent customer service, employee relations, problem solving, Fork Lift, Electric Jacks, walker stacker, and scissor lift experience, product replenishment, leadership skills, cleanliness of store, upkeep of equipment used for maintenance of the store, holding associates accountable, inventory control, waste management, time management, training, coaching. Down stacking pallets, running freight, merchandising. I was part of a team doing Wal-Mart remodels for 3 store projects. I was in- charge of 3 teams at each project of 25+ people each. Planning, placing, organizing MODS, redoing stores layouts, following blueprints and planograms to finish the project in a timely manner. Restaurant General Manager
Love's Travel Stops & Country Stores- Angola, IN
May 2015 to January 2017
Overseen daily operations, provided exceptional customer service, Monitored inventory levels and ordered supplies as needed, inventory control, cash handling, cash registers, payroll, deposits, scheduling of crew members, managing 50+ crew members, delegating, maintaining cleanliness and sanitation standards in accordance with health regulations, keeping up on all cleanliness and maintenance of equipment used in restaurant, meeting all food safety And compliance regulations, time management, waste Management, P&L's, training and development of crew and managers, delegating, coaching.
Restaurant Assistant Manager
Taco Bell - Auburn, IN
October 2013 to May 2015
Development of crew, coaching, Inventory Replenishment, inventory control, cash handling, cash registers, payroll, deposits, scheduling, delegating, cleanliness of establishment and equipment used, meeting all food safety and compliance regulations, providing exceptional customer service, time management, waste Management, ordering of supplies needed. Co-General Manager
Wendy's – Angola, IN
November 2008 to October 2013
Inventory Replenishment, inventory control, cash handling, cash registers, payroll, deposits, scheduling of crew members, managing team members, delegating, cleanliness of establishment, meeting all food safety and compliance regulations, providing exceptional customer service, time management, waste Management, P&L's, coaching, development of crew members and management, overseen daily operations, ordering supplies as needed.
Education Diploma
Mason High School
Marketing & Management
Capital Area Career Center
Skills
• P&L Management (15 years)
• P&L Responsibility (15 years)
• Payroll (15+ years)
• Training & Development (20 years)
• Team Building (20+ years)
• Hiring (15+ years)
• Scheduling (20 years)
• Teamwork (20+ years)
• Customer Relationship Management (15+ years)
• Organizational Skills (20 years)
• Cleaning & Sanitation (20 years)
• Sales (10+ years)
• Inventory Control (15+ years)
• Inventory Management (15+ years)
• Word (10+ years)
• Invoicing (10+ years)
• Cash Handling (15+ years)
• Cash Management (15+ years)
• Cash Register (15+ years)
• Coaching (18+ years)
• Conflict Resolution (15+ years)
• Leadership Development (15+ years)
• Management (20+ years)
• Recruiting (15+ years)
• Operations Management (15+ years)
• Teamwork (20+ years)
• Time Management (20+ years)
• Conflict Resolution (20+ years)
• Payroll (15+ years)
• Restaurant Management (20+ years)
• Strategic Planning (5 years)
• Merchandising (5 years)
• Budgeting (15+ years)
• Food Safety (20 years)
• Pricing
• Power Lifting Equipment (5 years)
• Pallet jack (5 years)
• Manufacturing (2 years)
• Forklift (5 years)
• Planograms (5 years)
• Business Development
• Store Management Experience (20 years)
• Sales Management (10+ years)
• Labor Cost Analysis (15+ years)
• Event Planning (5 years)
• Purchasing (20+ years)
• Customer service (20+ years)
Certifications and Licenses ServSafe
April 2022 to April 2027
Driver's License
Food Handler Certification
Assessments Supervisory skills: Motivating & assessing employees — Proficient April 2019
Motivating others through feedback to identify improvements or corrective actions.
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