Amanda McIntyre

Remote Customer Service Representative

St. Louis, MO 63104

ad196n@r.postjobfree.com

+1-314-***-****

Authorized to work in the US for any employer

Work Experience

Insurance Agent

Concentrix - St. Louis, MO

Present

Answer incoming calls

Verify customer identity

Assist customer with bill paying

Provide coverage information

Work with local agent creating policy insurance

Customer Service Representative (Remote)

Chico's FAS - Saint Louis County, MO

October 2021 to February 2022

• Remote inbound/outbound calls

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

• perform various sales and register transactions

• track shipments and assist with disputes

Customer Service Representative (Remote)

Verizon Wireless - Cellular & More - St. Louis, MO November 2020 to October 2021

• Remote Fraud Analyst engaged in frequent communication via phone calls providing assistance to guarantee satisfaction in their overall experience

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

Housekeeping Inspector

Residence Inn by Marriott - Chesterfield, MO

May 2019 to March 2020

• Conduct meetings with staff to assure product and procedure safety manage cleanliness at the end of each housekeeping shift assist in laundry as needed

• Cleaned and maintained laundry area

• Emptied trash

• Restocked room supplies

• Helped train new hires

• Sanitized laundry area

Housekeeping Inspector/Supervisor

Homewood Suites by Hilton - Saint Louis County, MO November 2018 to April 2019

• Assign guest rooms and common areas to housekeeping staff

• Inspect rooms and common areas for cleanliness

• Hire, train and discipline housekeeping staff

• Order cleaning supplies give reports to senior management Housekeeping/ Laundry Supervisor

Kasey Paige Assisted Living - St. Louis, MO

August 2015 to November 2018

• Coordinate services performing routine cleaning

• Assign residential living procedures

• Preparing cleaning schedules revised as necessary

• Ensure compliance with safety and sanitation policies in all areas

• Respond to complaints and special requests

• Motivate team members resolve issues

Executive Housekeeper

Extended Stay America - St. Louis, MO

December 2011 to January 2015

• Implement operating procedures for housekeepers

• Coordinate activities of housekeeping supervisors and housekeepers

• Inspect assigned areas to ensure standards are met

• Apply management skills and evaluate performance

• Adhering to a budget for financial management

• Maintain a professional attitude

Education

High School Diploma

Riverview High School - Saint Louis County, MO

Skills

• Housekeeping Supervisor

• Customer Service

• Time Management

• Filing

• Laundry

• Office experience

• Interviewing

• Phone etiquette

• Microsoft Excel

• Accounts receivable

• Account management

• Microsoft Word

• Leadership

• English

• Sales

• Typing

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