Lynn Tilton

***** * ******** *****

Ingleside, IL 60041

847-***-****

KPMG

Manager, Administrative Support 04/06/2020 - 11/01/2023

Led a team of 50+ Executive Assistants (EAs) in 21 offices (7 business units) across the US.

Responsible for promoting positive team collaboration across all functions. Managed the efficient and effective delivery of day-to-day administrative support services including workflow management, performance management (goal setting, development, coaching, training, reviews, salary administration, identify opportunities for improvement) and employee relations. Reviewed and approved time and expenses; managed support leverage models, projects, and task assignments. Identified and implemented best practices to improve service delivery, applying knowledge of firm business, utilizing judgment, and making decisions to positively affect operational and overall business activities. Met with EAs 1 on 1 monthly, held EA business unit coffee chats bi-weekly and all hands EA Team meetings monthly.

Met quarterly with Partner Leads either 1 on 1 or as a presenter in Business Unit Partner Meetings to discuss partner expectations, admin initiatives, opportunities, challenges, and wins.

Special Projects Lead on the following:

TimeTrack pilot roll-out (staff time keeping system to capture tasks

OMP (Office Managing Partner) EA Initiative to bring all OMP EAs across the firm together monthly on growth and strategy, challenges, wins, provide guest speakers and specialized training.

Responsible for recruiting processes including staffing analysis to determine business needs. Responsible for business analysis for areas needing process improvements, strategic planning, problem resolution and change management.

Nixon Peabody LLP 11/2015 – 03/2020

Manager Secretarial Services

Managed 40+ Practice Assistants (legal secretaries).

Coordinated hiring of legal PA support staff in collaboration with Office Administrator and Human Resources team. Established PA teams and assignments, promoted teamwork and collaboration among teams and monitor workflow within and across teams to maximize efficiency.

Managed timesheet and PTO request approval process.

Acted as back up to the Office Administrator.

Supported the firm's performance management process by setting expectations and performance standards, monitoring workloads, provided professional development opportunities, and resolved personnel matters.

Conducted monthly check-in meetings for one-on-one feedback from each PA.

Conducted quarterly Team meetings to establish best practices, firm initiatives and share team ideas.

Coordinated and conducted the performance evaluation process including salary and bonus program administration in collaboration with Human Resources team.

Provided employee relations support including coaching, counseling and interpreting policy, address performance issues through development and implementation of a performance improvement plan in collaboration with Administration and HR team.

Collaborated with functional areas including Word Processing, other offices' secretarial management, HR, IT, Records, Finance, and local Office Services to develop and implement PA and staff training curricula and programs, facilitate daily workflow, and resolve any issues that might arise.

Actively participated in local office management team, support regional office and firm initiatives.

Lead the Legal Support Development Team in firm initiatives such as Staff Monthly Learning Sessions and other staff development.

Conducted monthly meetings with all local managers to determine next steps with firm initiatives and upcoming and future events.

Conducted monthly meetings with the Chicago Office Managing Partner and Office Administrator to share administrative updates, firm wide and local initiatives and how to best implement events.

Vedder, Price P.C. 10/2005 – 2/2015

Document Center Supervisor

Managed the Document Center and Proofreading Department for large Chicago law firm.

Worked with attorneys, paralegals, secretaries, and departments to determine priority of projects.

Distributed work and projects to operators and proofreaders.

Provided customer support and troubleshooting for application issues.

Mediated work matters, problem documents or issues with attorneys, secretaries, administration, etc.

Consulted with administration regarding high priority projects and sensitive issues.

Maintained monthly utilization reports for the work completed by operators and proofreaders.

Headed and managed pilot programs for new applications and updates.

Informed administration of important matters such as employee updates and/or attorney updates and situations.

Assisted administration with training of new hire secretaries.

Performed annual performance reviews and determined raise increases.

Coached and counseled staff.

Provided positive management style to promote team player environment.

Increased work and profit produced in Document Center.

Created database to effectively track work and supply monthly utilization reports.

Met with new hires in orientation to provide information regarding the role of the Document Center.

Eastwood-Stein Deposition Management 3/2005 – 10/2005

Branch Manager

Managed the daily activities of the Chicago branch office including processing, scheduling, marketing, auditing, loss prevention, and customer service.

Led and directed all branch staff. Conducted coaching sessions and performance evaluations. Interviewed, audited, terminated, and selected Court Reporting agencies.

Worked with clients as a legal service consultant and liaison.

Provided training to staff in new procedures.

Tracked profit margins of the branch.

Established and maintained a high level of technology training including LiveNote, RealLegal, Summation and other litigation support technology product and services.

Hired new employees and provided updates to senior management regarding operating results, trends, and competitor methods.

Owners closed the business in October 2005.

Kirkland & Ellis LLP 5/2004 – 3/2005

Secretarial Services Manager

Managed 250 secretaries. Performed annual performance reviews, analyzed, and recommended secretarial raise increases. Interviewed and hired secretaries. Coached and counseled secretarial staff. Worked with attorneys and legal assistants to prioritize coverage. Counseled new associates on how to build solid working relationships with secretaries. Spoke at new hire orientation to new associates and secretaries. Directed the re-vamping of entire “Floater” department with Support Services Manager and Document Specialist Coordinator. Coordinated with other department heads to determine projects for the success of the Firm. Provided reports as needed to the Firm Administrator. Also created and directed the Junior Secretary program in which candidates with previous office experience were hired and trained to become Kirkland & Ellis legal secretaries.

Mayer, Brown LLP 5/1999 – 5/2004

Secretarial Services Supervisor

Supervised 60+ legal secretaries and several clerical assistants. Conducted secretarial annual performance evaluations. Reviewed, analyzed, and recommended pay increases based upon performance.

Utilized conflict management and interpersonal skills to communicate with various levels of employees. Determined secretarial assignments. Provided coaching and counseling to the secretarial staff. Interview / hire secretaries and clerical assistants. Supervised attorney/secretarial workloads. Delegated overflow work. Maintained attendance and overtime records. Coordinated and worked with the department heads, managers, and supervisors to discuss Firm updates and ideas for more effective staffing and/or production.

Took a major role in the completion and success of various projects:

Created the New Hire Program to include guided tours (of the Firms 20+ Floors) and lunches with various departments. Train new tour guides.

Ergonomic Evaluations. Facilitated ergonomic reviews of entire secretarial staff.

Served on the “HITS” (Helping Improve Technology Support) Committee to help improve the reputation of the Firm’s “Help” desk.

Committees:

oRepeating Floor Committee: Served on this committee to help determine how secretaries, paralegals and attorneys should be set up for move to the new location.

oSuggestion Committee: Took suggestions from the staff and determined whether suggestions were worthy of implementing firm wide.

oFirst Year Associates: Met with first year associates each Fall to discuss how to build a successful relationship with secretaries.

Winston & Strawn

Secretarial Services Supervisor

4/96 to 4/99

Harcourt Brace Legal and Professional Publications

Executive Administrative Assistant

10/93 to 3/96

Chapman and Cutler

Legal Secretary Coordinator

1/90 to 10/93

Following are 3 letters of reference from my most recent colleagues that describe my leadership and management style.

I am writing to you today on behalf of Lynn Tilton, who has recently applied for your manager role. I have had the privilege of being Lynn’s people management leader for the past few years and have had front row seats to see her excel in this role. Three areas specifically that I want to highlight are her leadership skills, change management skills and relationships she builds with her team and customers.

The past three years have been inundated with change – including accelerated transformation of our business model, reductions in force, technology upgrades – and Lynn has led her team of 50 EAs and approximately 400 partners through all of it. She has been a voice for collaboration, embracing new ways of working, and helping all involved see the benefits and value of changes being made. She is empathetic, but focused, and can draw a hard line when she needs to.

Lynn very quickly showed me that her secret ingredient is her ability to create meaningful relationships with her peers, her team and her customers. She asks insightful questions and listens for content and context. She is creative with problem solving, and truly wants what is best for all involved. She consistently receives feedback from her customers that they appreciate her perspective, insight, and diligence. She will be truly missed!

Lynn embraces her role as a leader, and invests the time and energy required to meet each person on her team where they are in their journey. She meets with her customers at least monthly (more often if needed), and her individual team members biweekly. She openly shares appropriate information to ensure everyone has the same understanding, designs tailored training plans to close skill gaps, and is committed to helping her team grow and flourish.

I'm excited to support Lynn as she explores new roles but would be remiss if I didn't say that she will leave a high standard for her replacement to follow. I would happily work with Lynn again if given the opportunity, and know she has a bright future ahead of her.

Please don't hesitate to reach out to me if there are any specific questions I can answer for you about Lynn. It has truly been my pleasure to provide this recommendation.

Sincerely,

Jenn Dory, Director of Administration

To Whom it May Concern:

It gives me great pleasure to write this letter of recommendation for Lynn Tilton. I have worked with Lynn for 3 years at KPMG LLP and have nothing but positive things to say. She managed a large team of Executive Assistants nationwide during a time when many changes were taking place with our EA model and we were short-staffed, causing a lot of stress. She handled everything superbly and we knew she advocated for her team as appropriate.

Lynn's leadership and communication skills are top notch. She is extremely adept at communicating with all levels of personnel from C-Suite to the mailroom and treats everyone with respect. Lynn is also very team oriented and knows how to bring out the best in her direct reports.

There is no doubt in my mind that she will be an excellent addition to your firm.

Please do not hesitate to contact me at 708-***-**** or ad1968@r.postjobfree.com if you have any further questions.

Regards,

Kimber Janota

Executive Assistant, KPMG (Retired)

To Whom it May Concern:

It is my pleasure to recommend Lynn Tilton for your open management position. Lynn has been my PML (People Management Leader) at KPMG LLP for over the past three and a half years. She managed a team of over 50 executive assistants.

I have never in my 45+ years of employment had a manager that has been better than Lynn. Lynn has the skills and management style that brings a team together and helps us achieve our goals. Her coaching style makes us all want to do our best, no matter what the project would be. Lynn built a beautiful community among her executive assistant counselees where teamwork was built.

Lynn possesses the ultimate "can do" attitude while taking on all tasks with a positive energy and a smile. Her uplifting personality and engaging personal style enables her to interact with everyone at the firm. She is very well organized, has the intelligence, work ethic, and communications to add value wherever she works.

Finally, Lynn is well qualified for this opportunity because she is a strong and confident leader. This trait was exemplified each day that her team came to work as we knew that we could expect full transparency, respect, and decisive leadership from her.

For these reasons, I strongly recommend Lynn for your management position. I am confident she will represent your organization well.

If you have questions or would like to discuss Lynn's qualifications further, please let me know.

Sincerely,

Luanne S. Tiarks (Retired)

Contact this candidate