Customer Service Administrative Assistant

Dieumel Barthelemy.

SUMMARY

To obtain a Customer Service position. To articulate World-class Customer Service able to effectively interact with diverse populations of people at a variety of levels.

E X PE R I E N C E

Robert Half Recruiting Agency- Receptionist/Administrative Assistant- Contract 10/2020 – 11/2023

-Provide office space, virtual office locations and meeting rooms. I were commissioned to prepare the space provided.

-Assign and instruct cleaning crew twice per shift. I would regulate the lobby traffic and receptionist to 50 or more big name companies who endure the spaces.

-Manage guest services operations with the office mail. I will regulate the office mail and sort the virtual office mail that needed to be scanned and emailed confirmed.

-Manage daily shift meetings as well directing staff with evaluation of performance and discipline on the floor.

-Knowledge of computer systems for registration, reservations and back up systems.

-..Customer Service Williams Sonoma 10/2019 - 01/2023

•Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.

•Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

•Monitored daily and weekly schedules and monthly calendar obligations

•Processed financial documents, including contracts, expense reports and invoices.

Virtual Customer Service Representative Amazon VCC.

10/2017 - 10/2019 •Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.

•Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.

•Utilized script for on-demand phone project assignment to deliver surveys to recipients.

•Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

•Improved operations by working with team members and customers to find workable solutions.

•Recognized by management for providing exceptional customer service.

•Work as a self-directed, self-trained virtual contact representative •Demonstrate company website Amazon.com capability and order process.

•Strike a positive and cooperative tone with both callers and coworkers.

Customer Service Representative

National Leisure Group Miramar, FL

04/2012 - 10/2014 •Asked probing questions to determine service needs and accurately input information into electronic systems.

•Informed customers about billing procedures, processed payments and provided payment option setup assistance.

•Deliver World-Class customer service to traveler on cruise and flight vacations

•Provide effective and timely resolution of a vacation options

•Review source documents for accurate vacation packages

ACTIVITIES AND HONORS

•Virtual Association for Administrative Professionals (VAAP), member 2009 -

Present

•Member, Small Business Association (2008 - present)

•North Miami Senior high HS Diploma (1999-2003)

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