SUMMARY

A top-notch certified scrum master with * years of experience in agile adaptive approaches for connecting people, projects, and value. Seeking to cut costs and enhance organizational efficiency. In my most recent role, I managed 3 Scrum teams, raising revenue by $1.2M annually, increased ROI by 25%, beat delivery times by 14% and managed to cut supply costs 19%.

EDUCATION

Certified SAFe Scrum Master

Bachelor`s degree-South Suburban College (In Progress)

EXPERIENCE

Scrum Master, John Deere, Moline, IL Sept 2019 – Present

Led 3 development teams for the development/configuration of SAP S4 HANA.

Led 3 Scrum teams to deliver the highest business value by identifying and managing dependencies to minimize impediments, monitoring impact of unplanned work, and establishing scrum of scrum sessions for cross-domain dependencies.

Collaborated with the product owner to groom and balance backlog.

Facilitated scrum ceremonies which includes, Sprint planning, daily Scrums, Sprint review/demo, retrospectives, stakeholder meetings and software demonstrations for both co-located and distributed team members.

Managed the overhaul or product’s design and user experience.

Scrum Master, Nationwide Mutual Insurance Company, Columbus, OH Feb 2016-Aug 2019

Worked on a project to develop a CRM for loan management.

Improved agile/scrum practices and values through servant leadership which led to a 40% increase in productivity.

Led over 20 retrospective meetings that identified 4 recurring impediments.

Arranged documentation and took charge of process flows, maintenance and Kanban boards in Jira and confluence.

Supported and led the team making sure impediments were removed on time and risk communicated to management.

Met all deadlines and helped eliminate process inefficiencies which saved the company $150,000

Customer Service Representative, Health Net, Inc/Centene Chicago IL Mar 2012- Jan 2016

-On-board and registered all new patients, register as many as 15 new patients in a week.

-Update and alphabetized records; maintained data files of all patients, categorized by schedules.

-Verified insurance and pre authorizations prior to initial visit that all hospital and regulatory requirements are met by cross checking information and data.

-Identified current and prior balance for patients and educated patients on their financial responsibilities.

SKILLS

Methodologies: Waterfall, Agile

Processes/ Frameworks: Scrum, SaFe, Kanban, DevOps, XP

Communication tools: Microsoft Teams, Slack, Webex, Skype, Zoom, Remote HQ, Google Meet

Documentation: Microsoft Suite, Microsoft Project, Jira, Confluence, Rally, Wrike, Version One, RTC, SharePoint

Soft Skills: Great listener, excellent communicator, open mindedness, creativity, critical thinking, problem solving, team builder, mentoring, coaching, facilitation.

Contact this candidate