Customer Service Experience

Avice N. Laster

**** ****** **

Pensacola, FL ***06

Phone: 850-***-****

************@*****.***

Objective

Obtain a customer service position as a team player in a people - oriented organization where I can maximize my customer service experience in a challenging environment to achieve corporate goals.

Ability Summary

●Calculate costs of goods or services.

●Collect deposits, payments or fees.

●Discuss goods or services information with customers or patrons.

●Execute sales or other financial transactions.

●Maintain financial or account records.

●Prepare documentation for contracts, transactions, or regulatory compliance.

●Promote products, services, or programs.

●Provide notifications to customers or patrons.

●Refer customers to appropriate personnel.

●Respond to customer problems or complaints

Employment History

Dispatcher

02/13/2017- Current

Capgemini

●Provide the highest quality customer service experience and exceeds expectations of internal and external customers by handling all questions, complaints and inquiries. With the highest degree of courtesy and professionalism

●Escalate issues as needed to the appropriate individuals or departments.

●Detailed documentation of customer incidents and resolutions in case records, emails etc. in a proficient, accurate, and timely manner.

Customer Service Agent

08/2014 - 05/2016

Alorica

●Experienced in maintaining favorable relationships with customer and companies.

●Quick to grasp the knowledge of new insurance policies, products and their prices.

●Skilled in assessing client’s needs and providing advices on their coverage policies.

●Process Customer payments and review accounts to make changes.

●Create work orders for cable, phone and internet installation.

●Place orders for new service.

●Troubleshoot cable, phone and internet issues.

●Upsell customers on the client product and services.

Front Desk Clerk

08/2008 - 03/2012 Holiday Inn Express Orange Beach, AL

●Check in and out guests.

●Answer phones, also take messages for guests.

●Post room and bar charges.

●Make room and group reservations.

●Run daily sales reports.

●Contact other properties for that rates and availability.

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study

05/1998 Washington High Pensacola FL Diploma General High School Curriculum

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