Administrative Assistant Customer Service
Resume:
SHERITA MARTIN
ad194t@r.postjobfree.com
PROFESSIONAL EXPERIENCE:
Administrative Assistant Customer Service Representative
Educate The Block, NJCU Newark, NJ
Administrative Assistant
●Certified Merchant Maritime advisor
●Assisted in job placement for graduating students
●Assisted students with resume reconstruction and interview techniques
●Data Entry in Excel inputting student attendance
●Billing and Benchmark operations/ Report cards
●Administration with the school and the State of NJ
●Assisting students with finding Internship and tutorial programs
●Attendance monitoring, warning letter distribution
●Created various documents such as correspondence, drafts, memos, emails, spreadsheets, mail merges as well as data management
●Answered phone calls and retrieved voice mails directing them to the proper associate
Cold Storage, Elizabeth, NJ
11/2017- 04/2018
Customer Service Representative (Contract)
●Tracked shipments to their scheduled destinations
●Certified full Bill of Ladings and Master bills
●Ensured dispatching of trucks and movement of freight
●Created labels on Excel
DHL Global Forwarding, Newark, NJ
10/2010- 04/2016
Import/Custom Brokerage Representative
●Assigned to the Import Department working for both FCL/LCL supervisors and agents
●Retrieved documents for the importation of air and/or ocean freight shipments on the behalf of importers
●Served the air/ocean customer service agents ensuring commitments were achieved
●Compliant with client and company objectives
●Prepared documents necessary to complete task while ensuring that invoices/billing of rendered services were met accurately and in a timely manner
●Handled US Customs and Border Protection Automated Manifest System (“AMS”)
●Importer Security Filing (“ISF”) as well as supporting all CHB and Import Supervisors
SHERITA MARTIN
ad194t@r.postjobfree.com
Hunt Construction, Newark, NJ
03/2006- 07/2010
Administrative Assistant
●Assigned to several companies for multi-tasking clerical support such as: typing correspondence, answering phones, alpha/numeric data entry, conference room set-up, etc.
●Handled incoming and outgoing mail and ordered office inventory
●Secretarial duties such as: typing, filing, and tracking contractor’s daily reports
●Handled Inspector’s daily reports
●Input hours worked in Excel per subcontractor to submit to payroll for billing
●Created spreadsheets for change orders for all financial open and closed items
EDUCATION:
Stenography/Medical Transcription
Educate The Block/NJCU Merchant Mariner
SKILLS:
●Computer proficiency with applicable software Microsoft Outlook, Excel, and Word
●Data Entry Numerical and Alpha
●Stenography
●OSHA 10 Certified
●Merchant Maritime Graduate
●Hospitality Industry Certified
●ServSafe Certified
●Excellent attention to detail
●Articulate in written and verbal communication skills
●Knowledge and passion for education
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