FOREST NDU NWANGWU

Concord, NC *****

704-***-****

ad194s@r.postjobfree.com

LEAD SALESFORCE SENIOR DEVELOPER

Authorized to work in the US for any employer

CERTIFICATIONS/LICENSES

SALESFORCE ADMINISTRATOR CERTIFICATION 201

SALESFORCE SALES CLOUD CONSULTANT CERTIFICATION

SALESFORCE SERVICE CLOUD CONSULTANT CERTIFICATION

SALESFORCE APP BUILDER/ DEVELOPER CERTIFICATION 401

SALESFORCE PLATFORM DEVELOPER 1 CERTIFICATION

Education

BSC in Chemical Engineering

University of Science and Technology Enugu

October 2003

Work Experience

Salesforce.com Certified Consultant/Developer/Administrator.

15 years of total experience, with 8 years of experience as a Salesforce.com Developer including 8 years of experience in Salesforce.com Administrator..

With 7 in Lightning Development that includes

Building Lightning Web Component (LWC)

Building Lightning Components

Creating Lighting Application

Reusability of Components and role of attributes

Using Lightning bundles and SLDS in real time projects

Creation of input Fields

Using Styles Resources

Building Lightning App Builder and Lightning pages

Creating Lightning custom tab and Lightning Component tab

Lightning Events

Lightning Flow

LIGHTNING WEB COMPONENT (LWC)

DEVOP

CICD/COPADO, JENKIN AND GIT

SFDX

LEAD SALESFORCE SENIOR DEVELOPER

GREEN RESOURCES/SAS/JMP

Jan 2023 – Present

Over 7 years experience as a Salesforce Devop Engineer/Administrator and have in depth experience with Salesforce Devop Life Cycle including analysis,application design pattern,CICD Pipeline,deployment and release planning.

Experience in integrating Salesforce with Amazon Web Services (AWS)

Used CTI Adapter for Salesforce- Amazon Web Service integration (AWS)

Good hands on experience in Salesforce CLI Platform and SFDX GIT Plugin.

Experience in maintaining CICD Pipelines with Branching Strategies Techniques.

Developed several Triggers, Apex classes,Batch classes,Lightning Component,LWC and Visual force pages as part of the application development

Worked with native Salesforce Quote to Cash (CPQ) functionality such as Opportunity,Product configuration,Product rules,Price rule,Quote,Order and Contrast

Worked on integrating Sales Order record (CPQ) to docusign by developing a callout to pull data from Docusign to Salesforce

Integration of their database to Salesforce by developing a call out to call the external atabase in order to pull data from the database to Salesforce,REST SOAP,BULK AND STREAMING API calls

Build Lightning Web Component (LWC) to be used in Communities,created Apex Controllers and Triggers based on the business requirements.

Identify,enable and modify Community Template and Theme based on design criteria.unity,Product

Configure Service Cloud to handle Case Management,Email to Case Routing,Sharing Settings in queue based model.

Design Salesforce Service Cloud console to enhance productivity with dashboard like interface.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

provide Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements

Customized tabs for different business users groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Implemented various Custom Reports and deployed them for different business user levels.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Provided the training to the internal business users to use the application and develop their own custom reports.

Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

Developed Lightning Component Framework and also built Lightning component using aura framework.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

Built reusable UI/UX components with lightning component framework.

Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.

Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

LEAD SALESFORCE DEVELOPER/CONSULTANT

PULSATON (IN CHARLOTTE /NC)

November 2021- Dec 2022

Experienced in Building Lightning Web Component (LWC)

Experienced in Scripting languages like HTML,JAVASCRIPT,CSS

Experience in API Integration with email and SMS for marketing Cloud

Performed the role of Salesforce.com Developer in the organization.

Interact with various business team members to gather and documented the requirements

Worked on Salesforce CPQ (Quote to Cash) and developed a callout to call Docusign Workflow to pull a folder from Docusign to Salesforce.

Worked with native Salesforce Quote to Cash (CPQ) functionality such as Opportunity,Product configuration,Product rules,Price rule,Quote,Order and Contrast

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Developed several Triggers, Apex classes and Visual force pages as part of the application development.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

provide Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements

Customized tabs for different business users groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Implemented various Custom Reports and deployed them for different business user levels.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Provided the training to the internal business users to use the application and develop their own custom reports.

Used Salesforce Chatter to real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms.

Experience setting up field service features according to clients unique business needs. This includes installing Field Service Lightning managed package and Field Service Lightning mobile app.

Experience with setting up FSL data models (Work Orders, Service Appointments, Service Resources, Territories, etc).

Ability to configure Service Rules and Objectives in support of Field Service business processes.

Involved in Data Migration by using Data loader, Workbench, and Command Line Data Loader.

Worked as Module Lead conducting SCRUM meetings and giving Knowledge Transition to newly joined associates.

Experience in designing and developing Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in application.

Experience in Salesforce1 Mobile with out-of-box using Lightning.

Experience in deployment and working on version control tools like Bitbucket.

Salesforce Developer

Randstad/Signet Jewelers July 2021—Oct 2021

●Performed the role of Salesforce.com Developer in the organization.

●Worked with native Salesforce Quote to Cash (CPQ) functionality such as Opportunity,Product configuration,Product rules,Price rule,Quote,Order and Contrast

●Played an active role in deployment and data migration for CPQ Projects using Change set and Data Loader

●Interact with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

●Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

●Developed several Triggers, Apex classes and Visual force pages as part of the application development.

●Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

●Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

●Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

●Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

●Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

●Created various profiles and configured the permissions based on the organizational hierarchy requirements

●Customized tabs for different business users groups and business centers.

●Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Salesforce Developer/Consultant

Apex ITS/TCS/Amtrak April 2021 – June 2021

●Over 12 years of IT experience and 5 years as a Salesforce.com Developer and excellent experience as Salesforce Admin as well.

●Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.

●Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.

●Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

●In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.

●Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.

●Proficient in dealing with functionalities related to sales cloud &service cloud, Marketing cloud,

●Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management

●Developed and recommended CRM roadmap for customers in the Financial Domain

●Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.

●Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.

●Created customized UI as per the client and application requirements using Visualforce.

●Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.

●Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers

●Experience in data migration from Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export,

●Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.

●Working with different aspects of Web Services (XML, WSDL, SOAP, REST).

●Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.

●Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automatedalerts, field updates and Email generation.

●Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.

●Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.

●Worked on Salesforce.combased development enhancements and implemented lightning applications from the scratch.

●Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.

●Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

●Developed Lightning Component Framework and also built Lightning component using aura framework.

●Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.

●Built reusable UI/UX components with lightning component framework.

●Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.

●Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

Technical skills:

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Workflows, Dashboards, Reports, Sandbox development and Testing

Salesforce Developer/Consultant

PULSATON (REMOTE)

June 2020 -- March 2021

●Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes

●Working with management and end-users to create and manage workflow rules, data validation, processes and flows

●Work with management, create and manage complex workflow rules, data validation, and triggers

●Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes

●Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting

●Work Closely with Team Lead or Project Manager to develop solution in accordance to the system design

●Work with Manager to provide scope and timelines

●Developed and recommended CRM roadmap for customers in the Financial Domain

●Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.

●Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.

●Created customized UI as per the client and application requirements using Visualforce.

●Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.

●Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.

●Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.

●Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export,

●Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.

●Working with different aspects of Web Services (XML, WSDL, SOAP, REST).

●Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and Report folders for different user profiles as per the requirements.

●Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.

Salesforce Consultant/Application Developer

GENESIS10/BANK OF AMERICA

February 2020 – May 2020

●Performed the role of Salesforce.com Developer in the organization.

●Interact with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

●Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

●Developed several Triggers, Apex classes and Visual force pages as part of the application development.

●Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

●Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

●Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

●Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

●Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

●Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

●Created various profiles and configured the permissions based on the organizational hierarchy requirements

●Customized tabs for different business users groups and business centers.

●Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

●Implemented various Custom Reports and deployed them for different business user levels.

●Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

●Provided the training to the internal business users to use the application and develop their own custom reports.

●Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

●Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

●Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader

Worked closely with various tracks to ensure consistency of requirements and setting right expectations for the design.

Prepared High Level design and technical design documents.

Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders.

Conducted breakout sessions with other teams to resolve design conflicts and address concerns.

Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.

Development of various functionalities using point and click capabilities and Force.com features.

Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers. Created various profiles and configured permissions for the business users according to the organizational hierarchy.

Establish, Maintain & enhance security, using profiles and role hierarchy.

Design, document, build, test and deploy enhancements to Salesforce instance

Project management: Planned and outlined project requirements, and resources. Maintained budget and deadlines.

Managed project deployments and rollouts using agile and waterfall methodologies.

Create and manage workflows, complex formulas, basic triggers and flows.

Experience In

DML Statements

Database Class Method

SOAP API

REST API

BULK API

STREAMING API

SOSL

SOQL

TRIGGERS IN SALESFORCE

APEX TRIGGERS

DEVELOPING LIGHTNING COMPONENTS

VISUALFORCE

LIGHTNING WEB COMPONENT(LWC)

CICD

Salesforce Consultant/ Developer/Administrator

FORCEVIZ (IN CHARLOTTE /NC)

February 2018- January 2020

Performed the role of Salesforce.com Developer /Administrator in the organization.

Interact with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Developed several Triggers, Apex classes and Visual force pages as part of the application development.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements

Customized tabs for different business users groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Implemented various Custom Reports and deployed them for different business user levels.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Provided the training to the internal business users to use the application and develop their own custom reports.

Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

EXPERIENCE IN

DML Statements

Database Class Method

SOSL

SOQL

Triggers in Salesforce

Apex and

Visualforce

Rest and Soap Integration

Salesforce Developer/ Administrator

INTELOGIK SOLUTION ( REMOTE/USA)

From October 2016 – January 2018

●Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.

●Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups, Pages, Classes and Interfaces.

●Proficient in performing detailed analysis of business and gathering technical requirements.

●Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.

●Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.

●Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.

●Experience in using third party tools in Salesforce.com AppExchange.

●Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders

●Responsible for issue resolution and configuration of system enhancement requests across the Salesforce.com user base

●Utilized Salesforce.com CRM Content to improve file sharing and collaboration within the sales organization

●Implemented a web-to-lead form that includes work flow and approval processes.

●Created custom reports and dashboards to provide real time information to the sales team.

●Implemented work flows and processes to streamline work and increase sales productivity.

●Applied formulas and validation rules to enhance quality during data capture.

●Managing operational requests such as creating rules around workflows rules and workflow actions.

●Prepare data files and upload the data into salesforce.com using Apex Data Loader.

●Provide daily report of field sales success and communicate it to the superior

●Develop and implement new sales initiative strategies and programs to capture key demographics

●Meet with customer to discuss their evolving need and assess the quality of our company relationship with them.

●Provide ongoing support for sales associates as they generate leads and close new deals.

●Assess the strengths and weaknesses of sales team and manage the sales program accordingly

●Develop and implement new sales initiative strategies and programs to capture key demographics

●Meet with customer to discuss their evolving need and assess the quality of our company relationship with them.

●Provide ongoing support for sales associates as they generate leads and close new deals.

●Assess the strengths and weaknesses of sales team and manage the sales program accordingly.

Sales Manager

CENSOR FOREST ( LAGOS/NIGERIA)

September 2006 to August 2016

●Provide daily report of field sales success and communicate it to the superior

●Develop and implement new sales initiative strategies and programs to capture key demographics

●Meet with customer to discuss their evolving need and assess the quality of our company relationship with them.

●Provide ongoing support for sales associates as they generate leads and close new deals.

●Assess the strengths and weaknesses of sales team and manage the sales program accordingly

Sales Rep

SYNCHRO ELSON (LAGOS/NIGERIA)

June 2005 to August 2006

●Solicited for business opportunities for all our new retail products.

●Managed customer accounts built positive relationships with customers and grew account base within territory.

●Achieved $900K in sales within a year of sales of’ “Lontor” brand of Torchlight by our company, exceeding gross profit objective by 150%.

●Was promoted to assistant manager for outstanding performance

●Tracked, and collaborated with team members, on new opportunities and leads .

●Part of focus group responsible for the identification and communication of system enhancements that would increase Overall performance of the sales organization

Contact this candidate