Customer Service Account Manager

FRANK SALAS

*** ****** ** • Fort Worth, TX ***** • 469-***-****

SUMMARY

Experienced Manager that is task oriented with excellent communication and customer service skills, while also promoting a positive, productive internal work environment. Organized, committed, and resourceful manager who can be counted on to provide a quality product in a timely manner. Over 20 years of security and risk migration management experience in the DFW area, including leadership positions in some of the highest profile properties in Dallas.

EXPERIENCE

2022 – Present Carvana Blue Mound, TX- Safe and Secure Team

Control access at entry and exit points to ensure company assets are protected

Use of the S.A.S app. to ensure proper documentation of assets location is recorded

Conduct rover and hand scan using the car Car-Scan app. to further document the location all company assets

Use the Car-tower app. to assist in locating assets that were not scanned

The use of the Slack app. to communication with fellow team members any operationally vital information

Create and maintain professional relationships with facility teams to ensure company goals are achieved 2015 – 2022 Allied Universal Dallas, TX Account Manager – Carvana (May 2020 –May 2022)

Manage all aspects of day-to-day security operations for portfolio

Build and execute training programs to maintain team operational readiness

Preform rigorous threat assessments of facilities and adjusting security operations

Create and maintain Post Orders specific to client’s needs, ensuring site is in compliance with safety regulations and state requirements

Maintaining accurate scheduling, payroll, billing, and HR

Responsible for full cycle A/R

Portfolio Manager – United Postal Service (October 2019 – May 2020)

Responsible for relationship with National Account

Provide supervision and assistance to local team and ensure high service standard across the country Client Manager (February 2019 – October 2019)

Responsible for relationship with local client and tailoring operations accordingly Quality recruiting ensuring lower turnover

Project Consultant – Alcon Novartis (November 2018 - February 2019)

Consult client and provide a comprehensive security plan

Evaluate and streamline workflows to promote a more cohesive and dynamic workforce Account Manager – Crescent Court (June 2018 - February 2019)

Coordinate high volume events to ensure safety of patrons and staff

Maintain building access control, fire panel security system maintenance with vendors to ensure systems were up to date

Assured Code Compliance for Fire, Safety, and Regulatory requirements were followed Security Manager – Hunt Consolidated (November 2009 – June 2018)

Manage all aspects of a multi property client

Coordinate security and crime prevention measures with local law enforcement and other security managers

Create and maintain building access credentials

Serve as liaison between building management and security department EDUCATION & TRAINING

West Virginia University Morgantown, WV

Department of Homeland Security – Training the Trainer – Planning for Special Needs Community Texas A&M University

Threat and Risk Assessment (coursework)

Introduction to SNS and Mass Prophylaxis

College Station, TX

The National Center for Biomedical Research and Training Counter Terrorist – Prevention and Deterrence (coursework) Baton Rouge, LA

Center for Personal Protection and Safety Tysons, VA Active Shooter Response (coursework)

INDUSTRY ASSOCIATIONS

Downtown Security Directors Association – Executive Board Member & Treasurer American Society for Industrial Security (ASIS International) InfraGard

Association of Threat Assessment Professionals

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