Operations Manager A Team

MARTHA MEREDITH

**** ****** ***** **, ******, FL 32712 · 856-***-****

***.****@*****.***

Looking for a full-time position, to be part of a team that can utilize my experience, knowledge, organization skills and attention to detail.

EXPERIENCE

8/2021 – CURRENT

RENO/CTP OPERATIONS MANAGER, american financial network, inc

•Assist in the enhancement of the LOS and process to create a smooth, accurate and compliant closing package.

•Maintain a high working knowledge of opening, processing, and closing department policies and procedures.

•Assisted all departments with issue resolution as needed and quickly escalated issues outside of my level of authority.

•Enter all required data into the LOS which is needed to obtain a complete accurate compliant initial, revised disclosures and closing packages.

•Review and audit loan documentation and the LOS to ensure all opening, processing and underwriting conditions have been met and accuracy of all loan information.

•Ensure compliance with federal, state, investor, and internal company policies and procedures with regards to compliance, closing and pre-closing.

•Calculated closing figures and requested funds for closing.

•Email closing documents to the closing agent.

•Helped manage the pipeline and ECDS and aided the processors with Mavent fails and compliance issues and documents.

•Worked with Customers, Loan Officers, and fellow team members to answer all their questions and assisted in obtaining necessary documentation needed for a complete compliant application.

•Worked with accounting and third party company confirming draw accounts were set up and balanced accordingly

6/2018 – 8/2021

RENO/CTP SENIOR CLOSER, AnnieMac Home mortgage

•Assist in the enhancement of the LOS and process to create a smooth, accurate and compliant closing package.

•Maintain a high working knowledge of closing department policies and procedures.

•Assist the department with issue resolution as needed and quickly escalate issues outside of my level of authority.

•Generate the training materials and Assist in the training and development of the closing department for new and existing employees.

•Ensure documents are generated according to the posted service level agreement.

•Enter all required data into the LOS which is needed to obtain a complete accurate compliant closing package.

•Review and audit loan documentation and the LOS to ensure all underwriting conditions have been met and accuracy of all loan information.

•Ensure compliance with federal, state, investor, and internal company policies and procedures with regards to closing and pre-closing.

•Calculate closing figures and request funds for closing.

•Email closing documents to the closing agent.

•Helped manage the pipeline and ECDS and aided the processors with Mavent fails and compliance issues.

10/2017 – 6/2018

RENOVATION/CTP PROJECT MANAGER, AnnieMac Home mortgage

•Designated as the Subject Matter Expert with Doc Magic and Asurity Document systems.

•Did all testing on LOS systems to make sure compliant disclosures and closing documents were provided for Renovation and CTP closings.

•Worked with IT and third-party vendors to ensure any necessary enhancements or documents needed were implemented in the disclosure and closing packages

8/2012 – 10/2017

OPERATIONS COMPLIANCE REVIEW MANAGER, AnnieMac Home mortgage

•Managed and trained a team of 20 specialists

•Responsible for keeping the company’s three-day disclosures compliant, opening policies and procedures are being followed and compliant closing disclosures are being issued timely.

•Analyze internal business systems to ensure compliance with industry regulations and ethical standards

•Create, Modify, update, and implement company’s procedures

•Design ongoing training programs and materials for employees of the business.

•Liaise with other departmental heads to ensure that all business operations are in line with business policies

02/2008 – 8/2012

SENIOR LOAN CLOSER, bank of america

•Review and audit loan documentation and the LOS to ensure all underwriting conditions have been met and accuracy of all loan information

•Communicate with attorneys, closing agents and vendors to answer any questions and resolve any issues.

•Ensure that mortgage documents are accurate and provided in a timely manner

•Ensure compliance with federal, state, investor, and internal company policies and procedures with regards to closing and pre-closing.

•Calculate closing figures and request funds for closing.

EDUCATION

JUNE 1994

HIGH SCHOOL DIPLOMA, pennsauken High School

Business Education and Secretarial

SKILLS

Great organizational and attention to detail skills

Strong Oral and Written communication skills

Basic Computer, Word, Excel skills

Mortgage Industry experience

Ability to make independent judgment calls

Advanced Math and calculation skills

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate