Charles K. MacKay

*** **** ***** ******

Coaldale, PA 18218-1129

570-***-**** Home

570-***-**** Cell

ad1940@r.postjobfree.com

VACCINATION STATUS (COVID): Fully vaccinated, with boosters

EDUCATION:

M.A. Cornell University Social and Political Philosophy, Danforth Fellowship

B.A. New College of Florida Philosophy and Religion

All coursework and dissertation drafts completed for Ph.D., Cornell University

Ghostwriter (Upwork, San Francisco, CA, USA) 2011—Present

Numerous on-demand writing projects in various topics

Professor, Unemployed Professors (Nationwide) 2011-2022

Ghosted over 300 academic papers in healthcare, philosophy, and computer science

Centers for Medicaid and Medicaid Services Baltimore, MD 2005 – 2011

Health Insurance Specialist

Analyst in the Division of Quality, Evaluation, and Health Outcomes, Family and Children's Health Programs Group, Center for Medicaid and State Operations

Analyze health care system performance data and develop strategies for quality improvement.

Assess points of failure and make detailed recommendations.

Design and develop reports from mainframe data using Microsoft Excel and Microsoft Access. Reports involved complex multi-table joins. Analyzed data and develop reports from the Healthcare Effectiveness Data and Information Set (HEDIS).

Develop strategy to make Medicaid a “data-driven organization.” Develop and maintain Quality Information Strategy. Regulation writing. Quality reviewer for 1115 waivers. Quality Reviewer/advisor for State Quality Strategies. Design MMIS/MSIS based quality studies. Participate in Medicaid and CHIP Business Intelligence System (MACBIS) design. Developed and taught courses in Stellent and Section 508 compliance. Received Office of the Center Director award for same.

Maintain and enhance 1115 database, family planning database, INFORM information retrieval system; post information to CMS web site, participate in evaluation design and execution.

Received Director’s Award for web site design and maintenance.

Valley Technologies, Inc. Allentown, PA 2003-2004

Director of Operations

Responsible for all operations of a small electronics company specializing in development of digital signal processors. Obtained State training funds for engineers, obtained ITAR clearance for firm from US Department of State.

Lehigh-Carbon Community College Schnecksville, PA 2003 - 2005

Adjunct Professor, Philosophy and Computer Science

Leigh Valley College Center Valley, PA 2003

Adjunct Professor, Microsoft and UNIX networking Instructor

Instructor for courses leading to MCSE, MCSA, a+, and Network+ Certifications, including Network Technology I and II; MS Windows 2000 Network Administration, MS Windows 2000 Network Engineering, Computer Concepts, Operating System Fundamentals

Northampton Community College Center Valley, PA 2003 – 2004

Adjunct Professor of Philosophy

Taught multiples sections of Introduction to Philosophy and Ethics and Ethical Theory; Dean rated syllabus “best ever”; classroom style “exciting”

Frontline Group Houston, TX 2002 – 2003

Information Technology and Concepts Instructor

Instructor for courses leading to MCSE, MCSA, A+, and Network+ Certifications, plus Basic Electronics.

AccuFind Internet Services Wind Gap, PA 2002

Systems Administrator

Responsible for a mixed network of NT 4.0, Windows 2000, FreeBSD, and .NET servers, supplying web hosting, e-commerce, and email services to businesses nationwide. Handle planning, maintenance, upgrades, hardware, software. Provide second-and third-level phone support to users. Maintained custom web services applications using Cold Fusion 5.0/MX and JavaScript; managed SQL Server 7.0 databases on four servers.

Tek Systems Wayne, PA 1996 –2003

Server and PC Technician/ Team Leader

Alternative Resources Corporation Barrington, IL 1999

Test Engineer

Y2K consultant. Prepared and executed test plans, review contingency plans, and advised on strategies and solutions for one division of a large local health care network. Systems covered include mainframe, UNIX on minicomputers, PCs, NT and Novell networks, and various devices with embedded systems. Installed Y2K-compliant upgrades. Completed and debugged major Access application developed by another vendor who was unable to get it working.

Columbia Quality, Inc. Orefield, PA 1994 -- 1995

Systems/Services Coordinator

Responsible for managing all logistics of ISO-9000 related classes throughout US and in-house classes for Fortune 500 companies. Responsible for in-house hardware and software. Developing automated auditing/corrective action tracking system in Borland dBase for Windows 5.0. Completed Internal Auditor Course, April 1994; passed RAB/IQA-registered Lead Auditor Course, June 1994.

Star Technical Institute Stratford, NJ 1993 -- 1994

Computer Instructor

Instructor for microcomputer programs, which include all or some of DOS, UNIX, dBase III-IV, Lotus 1-2-3, WordPerfect 5.1, computerized accounting, data entry, business math, and professional development. Responsible for instruction and curriculum development.

Family Guidance Center 1992 --1993

Consultant

Developed a complex set of reports for financial management and quality of care assessment for a Community Mental Health Center (CMHC) using a proprietary UNIX-based report writer, AGS. Mastered system, revised data tables, developed reports, wrote user manual and report documentation. Base system was UNIX System V (Altos); programs were a mixture of C and COBOL.

EDP Temps and Contract Services 1991 -- 1992

Consultant

Developed market-planning models for a major national drug company using Paradox 3.5 and Quattro Pro 4.0. The system handled multiple database files and produced market projections using multivariate linear regression, multivariate logistic regression, and Gompertz curves. Also developed research project purchase order tracking system for the market-planning department. Also, briefly served as technician for DEC at a large chemical firm. Configured and repaired numerous IBM-compatible PCs and Macintoshes, maintained network connections, provided help desk services to users who had hardware or hardware/software problems.

Northampton Community College Bethlehem, PA 1990 -- 1992

Adjunct Professor of Philosophy

PC Concepts 1990

Consultant

Consultant in microcomputer systems design, operations, training, and programming. In last assignment, worked for the Educational Testing Service, Princeton, NJ, developing programs to administer standardized tests such as the SAT using Windows 3.1.

Birch and Davis Associates, Inc. Washington, DC 1988-1989

Senior Consultant, Methods and Systems

Served on both Systems and Business Development staffs; responsible for identifying new business areas, "breakthrough" technologies, firms ripe for acquisition, and developing concept papers and grant proposals in these areas. Senior member of the team assisting the Defense Medical Systems Support Center (DMSSC) of the Office of the Assistant Secretary of Defense (Health Affairs) with distributed computer systems design, development, installation, and evaluation, for management of care and quality of care control in all DOD health programs, using KnowledgeWare on 80386 microcomputers. Provided informal help desk services to various teams in the Systems Division.

Lehigh Valley Business Conference on Health Care Allentown, PA 1984-1988

President and Chief Operating Officer

A consortium of local businesses, including several Fortune 500 firms, concerned with health care quality and costs. Directed the organization, developed cost containment plans. Worked with other Pennsylvania coalitions, the Business Council of Pennsylvania, and other organizations on statewide initiatives.

Principal Accomplishments: persuaded a local hospital system to consider dropping some procedures because of the documented relationship between low volume and poor outcomes; appointed as one of six business representatives to the 21-member Pennsylvania Health Care Cost Containment Council, which provides physician-level data on the cost and quality of medical care to business and consumers; member of the Pennsylvania Chamber of Commerce Health Care Committee. Designed and programmed the Claims Pooling, Analysis, and Reporting System (CPARS), which offered a user-friendly, analytically powerful window into the health claims experience of more than 30 Pennsylvania companies (dBase III+ and R&R Relational Report Writer); guided the coalition in its transition from a business-only organization into one including government agencies and health care providers; increased the membership of the Conference by more than 50%.

Maximus, Inc. Reston, VA 1982-1983 and 1979-1980

Director, Division of Health Care Systems

Worked with the Veterans' Administration, building a computer model for forecasting future needs of veterans for medical care, and the medical care needs that might result from future conflicts. The project involved merging information from three large databases to produce an interactive simulation routine that could be run on a minicomputer of the VAX series.

Project Director for Maximus' contract with the Human Resources Administration, City of New York, to reduce the payment error rate in the New York City Aid to Families with Dependent Children (AFDC) Program; project avoided potential penalties of $1.5 billion. Sole author of a proposal, written in one 36-hour stretch, which won a $100,000 contract and over $500,000 in follow-on business. Sole author of a proposal, which won a $150,000 federal grant for the state of New York.

District of Columbia Department of Human Services Washington, DC 1980-1982

Special Assistant to the Director for Special Initiatives

Directed DHS staff in the development and monitoring of project plans for continuous quality improvement in major problem areas such as Infant Mortality; Special Nutrition Program for Women, Infants, and Children (WIC); AFDC Error Rate; Long Term Care System Development; Medicaid Program Management; Foster Care Program Management; Avoidance of Federal Fiscal Penalties; Fiscal Control of the General Public Assistance Program; Food Stamp Program Error Rate; Child Support Enforcement System; Departmental Revenue Collections.

Served as Project Manager for The Design and Implementation of the Income Maintenance Management System (IMMS), a crash project that fully automated application processing and grant calculations for AFDC, GPA, and Food Stamp programs in 88 days, to carry out changes in federal law to achieve federally mandated reduction in the AFDC and Food Stamp program error rates.

Department of Health and Human Services Washington, DC 1976-1978

Program Analyst; Management Intern

Management Intern, Office of the Assistant Secretary for Health, Department of Health, Education, and Welfare, assigned to the Office of Special Health Initiatives. Developed a contract between a federal mental hospital and a university medical center for major medical and surgical services. Developed a model of the cost of care in various institutions in the area, which considered 16 variables related to the cost of treatment and quality of care. Selected the most effective institution, negotiated the contract, and served as hospital administrator during the transfer of patient care.

Certifications

Certified Professional in Healthcare Quality (CPHQ), September 2006

ISO 900 Lead Auditor, 2001

Federal Contracting Officer’s Technical Representative 2010

Microsoft Certified Systems Engineer (MCSE) on Windows 2000 [ID 2397031]

Microsoft Certified Systems Administrator (MCSA) on Windows 2000 [ID 2397031]

A+ Certified Professional, Network+ Certified Professional [COMP10527579]

Certified Windows 95, 98, NT Administrator [Brainbench], Transcript # 16886

Certified PC Technician [Brainbench], Transcript # 16886

Certified Master of Written English [Brainbench], Transcript # 16886

ICCP Certified Systems Professional (CSP), December 1991; Certificate # 912222

Information Processing Oriented Skills

Software: Systems/Applications: All versions of Windows (client and server); Microsoft Office Professional XP -365 including Project and Visio

Databases: MS Access

Languages: R

Networks: All Windows versions, Linux

PUBLICATIONS:

Medicare Made Easy (with Charles B. Inlander) Addison-Wesley, 1989

Good Operations, Bad Operations (with Charles B. Inlander) Viking Press, 1993

Health Rebooted: Information Changes Everything (in composition)

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