General Manager
Resume:
Harjit (Harley) Bahra
**** ********** **** **, ****, Ontario N0B 1T0
ad193o@r.postjobfree.com
Profile:
I am a highly-skilled and self-motivated Manager with more than 20 years of sales and customer service experience. Proven skills and expertise are in the areas of training, building strong and profitable teams. In addition to a strong base of retail knowledge I also have a commitment to continually add value to all business aspects. I am very well rounded and have over 5 years experience in Logistics. I am very detail oriented as well.
Professional Experience:
Korson Furniture Design Warehouse January 2023 - Present
General Manager
●Establishing a collaborative culture that fosters communication and innovation to maximize customer service performance in every aspect of the company.
●Managing the entire operation and facility in a team-spirited and organized manner to maximize supervisory self-management.
●Creates, monitors, and meets performance objectives;
●Working with direct reports to understand stock and sales data, identifying areas for improvement and creating improved processes.
●Managing purchase orders based on sales forecasts, capacity and available inventory.
●Creating new workflow processes that optimize flow and efficiency.
●Interface with team members that are external to the facility.
●Ensures the company’s health, safety and environmental mandates are fulfilled.
●Commercial awareness of competitor activities, pricing and sales strategies.
●Performance reviews.
●Ability to motivate, coach and mentor team members.
●Cross training employees. Created Operations Manual for step by step procedures.
●Implements quality control measures.
●Ensures equipment and tools are properly inspected, maintained and used.
●Excellent interpersonal skills with ability to interact effectively with and influence all levels of company personnel, clients, community and external contacts.
●Ability to negotiate or mediate with tact, diplomacy, and patience.
●Develop and strengthen working relationships with furniture vendor partners.
●Logistics - Contacted carrier representatives to make arrangements and to issue instructions for shipping and delivery of materials. Prepared documents, bills of lading, Commercial invoices and shipping orders to route product from China to Canada/US. Ocean Freight.
●Manage Key Canadian Accounts – Leon’s, The Bay, Winner’s (TJX)
●Overseeing Warehouse and adherence to company policies.
●Overseeing Accounts Payable and Receivables.
●Bank reconciliation.
●Payroll ADP System.
●B2B Sales
Achievements:
●Landed TJX account in US Market.
TMS Lighting Inc. / Sales Agency September 2011 - April 2022
Client Service Manager/ Sales Agent
●Logistics Coordinator - Contacted carrier representatives to make arrangements and to issue instructions for shipping and delivery of materials. Prepared documents, bills of lading, CUSMA, Commercial invoices and shipping orders to route product to US.
●Managing Sales for Ontario, Including product presentations for Electrical Distributors. Creating PowerPoint Presentations.
●B2B Sales.
●Manage Distributor Accounts – Robertson Electric, Torbram Electric, Gerrie Electric, O’Neil Electric are a few of the accounts.
●Organizing Trade show presentations across Canada and the US.
●Customizing products for end users.
●Train Electrical Distributors on TMS product line and provide ongoing support.
●Customer Service support to Distributors and the end user.
●Multi – Tasking Sales and Customer Service.
●Building Relationships for future business.
●Oversee Health and Safety. WHMIS
●Manage accounting & operational functions of territory. Accounts payable and receivables.
●Created Operations Manual for step by step shipping procedures.
●Creating Quotes, Entering Orders, P.O.’s & Invoicing. Answering Phones.
●Maintaining correct inventory counts when receiving P.O’s
●Working in a fast paced environment.
●Working in warehouse environment.
Achievements:
●Continue to grow customer base through Covid epidemic.
●Contributed in the development of new products / fixtures.
Ezcorp Inc. January 2010 – August 2010
Area Manager – Cash Max, Ontario
●Main Focus currently is growth new company in Canada
●Educate managers on profitable techniques which achieve and exceed set targets for territory
●Review P&L statements with store managers, have action plan in place to achieve EBITA target
●Setting monthly targets and margins for territory
●Responsible for managing Kitchener, Cambridge, Hamilton, Stoney Creek, St Catherines, Burlington & Mississauga Areas.
●Train new managers and provide ongoing support for territory
●Manage all accounting & operational functions of territory
●Implement marketing plans for territory
●Supervise audits and review procedures
●Oversee Health and Safety
●Educate and coach management team
Achievements:
●Division growth from 10 locations to 35 location across Ontario within 6 months
●Over achieved targets in territory growth by 20% over 1 year plan
The Brick Warehouse Ltd. May 2001 – December 2009
District Manager - The Brick Mattress Stores, Ontario September 2006 – December 2009
●Increased sales effectiveness and organizational skills through the participation in various management courses
●Educate managers on profitable sales techniques which achieve and exceed sales targets for territory
●Review P&L statements with store managers, have action plan in place to achieve EBITA target
●Setting monthly targets and margins for territory
●Responsible for managing 19 locations and over 40 employees
●Train new managers and provide ongoing support for territory
●Manage all accounting functions of territory
●Proof all promotional documentation for internet and store circulation
●Delegate all investigations to correct all fluctuations in inventory
●Implement marketing plans for territory
●Supervise audits and review procedures
●Oversee Health and Safety
●Educate and coach management team
●Enter Payroll
Achievements:
●Division growth from 9 locations to 19 location across Ontario
●Gross delivered sales increase from $1.7 million to $10.9 million
●Over achieved targets in territory by 22% over 3 year plan
Store Manager – The Brick Mattress Store Oakville - Promoted July 2005 – September 2006
●Increased sales effectiveness and organizational skills through the participation in various sales courses
●Increased customer satisfaction by coaching and motivating staff
●Consistently surpasses sales and service objectives
Achievements:
●#1 store for delivered business in division
●Achieved and exceeded 2006 sales targets by 15%, target $699 000 actual $803 000
●Store Merchandising Award 2006, for best layout and overall appearance of location
Sales Manager – The Brick Mississauga - Promoted June 2004 – July 2005
●Achieved and exceeded sales and margins based on store target
●Assisted sales staff in finalizing and closing sales deals
●Set goals for all sales staff and preformed month reviews
●Motivated and encouraged all staff
Achievements:
●Designed performance boards and daily tracked each employees’ stats, which is used in all locations
●Placed 5th for top performing store in delivered business
Senior Sales - The Brick, Hamilton – Promoted May 2001 –June 2004
●Achieved and exceeded monthly targets assigned
●Group leader for new sales staff on floor
Achievements:
●Recognized in million dollar club, delivered over 1 million in 2003 & 2004
●Trained sales and customer service staff when opening 6 Montreal locations, summer 2004
Stocktex International - Hamilton June 1998 – May 2001
Project Accountant
●Entered all jobs, quotes, project initiation forms and change notices for 3 different companies
●Responsible for all jobs to be under budget for each month and making necessary arrangements if target not met
●Working closely with Project Managers to reconcile accounts
●Calculating and preparing journal entries for all work in progress
●Ongoing customer service with updating reports and progress
Achievements:
●Designed several reports that were used as standard templates for all managers to increased efficiency in over all accounting process leading to the ability to decrease processing time
Education:
Mohawk College, Accounting Diploma, 1992 – 1994
Training:
Effective Management and Leadership Styles 2018
Time Management – 2017
Maximize Your Time. Minimize Your Stress – 2017
Principles of Winning – 2016
Principles of Selling – 2015
Negotiation Styles – 2014
Seven Steps of Selling – 2002
Professional Peoples Course – 2001
Other Training:
CPR and First Aid
Health Safety and Law Course
Computer Related Skills:
ERP Systems, ADP Payroll System, Spire Accounting Software, Business Vision, Lotus Notes, MS Office (incl. Excel, PowerPoint & Word), Jonas, Bedford, AccPac and Point of Sale
References:
Available Upon Request
Contact this candidate