Christopher D’Agostino

**** ******** ** * ************, PA 19145

Cell: 609-***-****

Email: ad1933@r.postjobfree.com

Summary:

An experienced and results-oriented Director of Operations with over 25 years of expertise in managing restaurant operations and 2 years accounting operations. Skilled in strategic planning, budgeting, process improvement, staff development, and client satisfaction. Proven track record of increasing revenue, reducing costs, and enhancing efficiency for various clients in the hospitality and accounting sectors.

Professional Experience:

Director of Operations, The Largo group Restaurant consulting/Accounting Firm, June 2022 - Present

Lead and oversee the operations of a consulting firm that provides restaurant management, accounting, and payroll services to over 150 clients across the country.

Develop and implement operational strategies, policies, and procedures to ensure quality, efficiency, and profitability of the firm and its clients.

Manage a team of 40 consultants, accountants, and administrative staff, providing coaching, training, and performance evaluation.

Monitor and analyze key performance indicators, financial reports, and client feedback to identify areas of improvement and implement corrective actions.

Establish and maintain strong relationships with clients, vendors, and partners, ensuring high levels of satisfaction and retention.

Coordinate and collaborate with other directors and senior managers to align the firm's vision, mission, and goals.

Achievements:

Increased the firm's revenue by 30% and reduced operating costs by 20% in 2022.

Secured 25 new contracts and renewed 130 existing contracts with clients in 2023.

Implemented a new CRM system and cloud-based accounting software that improved the firm's productivity and data security.

Director of Operations

07/2018 – June 2022 Dunkin’ Donuts Philadelphia, PA

Approve schedules to Budgets, hire, train and develop about 600 Hourly Employees.

Local Store Marketing, Catering Sales, FOH Development Plans, I-9 Compliance

P&L Reconciliation, Weekly Inventory, Ordering Par Levels, Sanitation Audits, New hire training.

Accomplishments

Raised sales by 18.0% year over year for the past three years leading Region – proper re-training of current staff, proper brand training procedures for new hires, accurate sales forecasting to assure speed of service and increased efficiency.

Proper sales forecasting for peak efficiency of drive-thru meeting and exceeding Brand standards – making sure proper training for production, payment receipt, right people in the right places.

Reduced labor from 25.2% in 2018 to a current of 20.3% regionally – proper sales forecasting, writing schedules to peak business hours or each meal period, new hire training, testing and certification, cross-training, creation of training and efficiency plans for locations in BOH.

Lowered Food Cost from 22.7% to 19.5% exceeding Company target year over year – proper weekly and monthly inventory, proper cross-training in BOH, recipe adherence, cross-training in BOH to assure more consistent product and production.

Due Amici Restaurant Concepts

Chief Operating Officer

Due Amici Restaurant Concepts New Jersey

03/2009 – 07/2018

Manage the operations of 50+ restaurants across the US, including full-service, fast-casual, and catering concepts.

Oversee the financial performance of each unit, ensuring profitability and growth.

Develop and implement operational policies and procedures, ensuring compliance with health, safety, and legal standards.

Monitor and evaluate the quality of service, food, and beverage, and implement corrective actions as needed.

Lead and coach the regional managers, general managers, and assistant managers, providing feedback and guidance.

Collaborate with the CEO, CFO, and CMO on strategic planning, budgeting, and marketing initiatives.

Negotiate contracts and agreements with vendors, suppliers, and landlords.

Establish and maintain positive relationships with customers, partners, and stakeholders.

Qualifications

Operations management

Budgeting and forecasting

P&L analysis and reporting

Staff training and development

Quality assurance and compliance

Vendor and contract negotiation

Marketing and branding

Customer relations and retention

Payroll Services

Restaurant Management

Microsoft Office

QuickBooks

Salesforce

Education:

Associate Degree Business management /Administration CCP Philadelphia, PA

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