Brittany Jordan

** *** *** ***** *****, NY ***** 203-***-**** ad1914@r.postjobfree.com

OBJECTIVE: An enthusiastic and highly motivated diligent worker, with excellent organizational skills and the ability to provide high quality work with accuracy and efficiency. Works both independently and as part of a team to meet each challenge or task. Communicates effectively with individuals at all levels and builds strong working relationships.

EDUCATION

Western Connecticut State University Danbury, CT December 2017

● Bachelor of Arts

o Major: Anthropology and sociology

CLINICAL EXPERIENCE

Pritchard Industries, LLC, New York NY

2023-Present

Billing Coordinator/Accounts Receiveable

● Provide customer service with clients and carrier representatives.

● Balanced monthly billing statements for existing clients after changes were entered into the billing system and any adjustments that were made as necessary to the statements.

● Coordinated with business units during the planning process to ensure information was conveyed accurately and within the designated timeline.

● Managed $10 Million monthly billing and Billing Performance Measurements

● Researched and resolved billing inquiries concerning invoice accuracy, cost discrepancies, and contract compliance.

● Ensured all invoices were efficiently uploaded on: SAP/Ariba, Nexus, Corrigo, Coupa, Oventis, etc

● Accurately invoice customers and clients for products and services

● Find and correct payment inconsistencies and errors in financial statements.

● Collect timely payment or develop payment solutions for clients facing financial hardship

● Update and maintain billing records and accounts, including customer payment history and upcoming payments

● Advise other departments on finances

● Collect overdue payments and past due accounts by tracking debtors down using the phone or mail.

Reo Appliances, Inc, Norwalk CT

2023-Present

Accounts Receivable/Billing Coordinator

● Manage calendar schedule

● Handle request of sales for a/c and heating units

● Manage payroll

● Monitor budget, track and process all expenses

● Manage Inventory and Expenses

● Negotiate repayment

Reo Appliances, Inc, Norwalk CT 2018-2023

Administrative Assistant

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● Answer phones and emails at a high level of responsiveness to customers with resolution orientation.

● Manage calendar schedules, coordinate, and confirm work order completion

● Monitor budget, track and process all expenses

● Handle request of sales for a/c and heating units

● Manage payroll, accounts receivable and billing

● Lead six technicians to ensure customer experience standards are upheld and executed

● Assisted in projects when needed

● Maintain client records

Norwalk Hospital – Emergency Department, Norwalk CT 2013-2021 Emergency Department Patient Care Technician (2016-2021)

● Fast-paced, critical care environment with a focus on constant prioritization

● Aided the physicians and ED RNs in lumbar punctures, intubations, conscious sedations, suturing wounds, paracentesis, bone realignment, and codes in the department

● Responded to “Code Greys” for agitated and aggressive patients to aid in safely de-escalating the situation through CPI techniques. Trained on physical restraints/holds when needed for safety.

● Phlebotomy

● Took vitals and ECG monitoring acutely / collected specimen and performed splinting for fractures

● Trained for new ED technicians with a focus on clinical ladder advancement

● Cross-trained in unit secretary skills such as paging on-call physicians, alerting hospitals of traumas, STEMIs, Strokes, and taking down pre-arrivals.

● CERNER FirstNet proficiency

Norwalk Hospital-Orthopedics/Neurology, Norwalk CT Patient Care Technician (2013-2016)

● Assisted patients on an orthopedic/neuro perform activities of daily living while admitted to the unit

● Communicated effectively with the patient care team of nurse, physicians, physician assistants, specialists, and case management

● Ambulated patients safely and aided patients in daily hygiene care

● Took vital signs and ECG monitoring and specimen collection

● Vocera communication and CERNER Powerchart proficiency

● Employee of the Month and Press Ganey Recognition Darien Rowayton Bank, Darien CT 2011-2013

Head Teller

● Oversaw other tellers

● Balanced and audited safe, drawers, and ATM

Made sure teller, safe, and ATM held a certain amount of money

● Processed a variety of financial transactions

Check cashing, withdrawals, loans payments and money wires.

● Provided outstanding customer service

● Organized and equipped workstations and completed work as per schedule quickly and accurately.

● Cyber threat and security training

CERTIFICATIONS

● Patient Care Technician and Phlebotomy Program, March 2013 o Branford Hall Career Institute, Bohemia, New York

● Real Estate University, May 2022

o Real Estate University, Norwalk CT

● Basic Life Support First Aid and CPR

o American Heart Association

● Phlebotomy Technician Certification

o National HealthCareer Association

● Certified Patient Care Technician

o National HealthCareer Association

● Crisis Prevention Institute Certification

Skills

● Accounts Payable/Accounts Receivable

● Bookkeeping

● QuickBooks

● Google suite

o Google Sheets, Docs, Gmail

● Microsoft office

o Excel, PowerPoint, Word

● SAP

● Paytrace

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