Joan Johnson-Walker

Dayton, OH ad1905@r.postjobfree.com 937-***-****

• Local to Ohio Area, and available to interview immediately.

• CAC expire September 26, 2022 - Agency Air Force Subject Matter Expert (SME) as a Configuration Manager and Release Manger at WPAFB. Information Technology Professional with over 20 years of experience as a Business Analysts, Database Administrator, Senior Application Programmer, QA Tester, Technical Writer and Help Desk Support. Performed duties in the Commercial manufacturing and Government (DOD) sectors. Experience interacting with various level of Management on multiples projects. Build knowledge by working with large volume of data through a Mainframe, Client Server, and WebLogic environment. Effectively prioritise work, multi-task across many assignments, recorded/assigned deliverables, and highly self-motivated with a history of achieving results with little supervision. Developed software application in a production environment, maintain manual and automation testing/parallel environment, maintain technical schedules deliverables, data coordination, design, data modelling concepts and standards. Analysed test results to ensure existing functionality and recommendations corrective action. Consulted with development engineers in resolution of problems. Demonstrated significant designed and working knowledge in an implementation Application System Development Life Cycle methodology (SDLC) using the Waterfall, and AGILE methodologies. And attended SCRUM meetings daily. 5+ years SQL Oracle database experience using 8i, 9i, 10g environment. OBIEE and MPE testing, Oracle EBS R12, with Commercial/Federal financial application/modules of the Oracle E-Business Suite. 5+ years of large volume of data files to excess of ten million rows, validation to reconcile accuracy of data loads, analysing, manipulating data in a professional IT environment and working environment developing with SQL Query reporting and developed scripts.

•Collaborate with members from all departments to create, enhanced to developed application software/scripts and executed tests to verify and improve quality of products. Strong experience in Business Analyst roles to lead projects, motivates others, multitasks on a daily basis and completed project ahead of schedule. Configuration Management (CM) processes to carry out the system performance through a full life cycle and used SharePoint site to tool for storing files. Experience with software applications development fundamentals, software development process, and software requirements. Developed and Maintenance DOD Stock Control, JCALs, Account Payables, Account Receivables, Billing, Mortgage, and PR Direct Deposit in a Commercial/DOD environment.

Authorized to work in the US for any employer

Work Experience

Cloud Business Process Documentation/Technical Writer Consultant

Tachyon-Sogeti for GE/GEHC

August,2022 – Present

Contract Ending Date 12/29/2023

Location - Remote

Migrated from GE to GEHC.

Develop GEHC directory structure and documentation for Amp and SSO API’s,Ping Federal, 0365_Azure, Operations, ZZZ_Handover KT Session Recoding, Ping Directory, Testing, FreeRadius, PingID, Governance, and Chef converted into Confluence.

GEHC modification and develop KB articles using Service Now.

Research processes for Amazon Web Cloud Services to gathered documentation for GE.

Created documentation for Migration(3) Design Patterns, Management and Governance (7) Design Patterns, Storage (8)Design Patterns, Compute(4) Design Patterns, Containers(3) Design Patterns, Databases(5)Design Patterns and DataSync(3)Design Patterns. Research using Amazon Web Cloud Services to Process into Confluence Design Pattern’s.

Modified and Developed Data mapping for various services.

Have provided Administrated duties using Rally, Confluence, AWS Amazon Web Cloud Service software.

Attend Weekly Team Meetings

Attend meeting with Subject Matter Expert (SME) when needed.

Attend Infrastructure Meeting’s when scheduled.

Business Process Documentation Consultant

Standav Corp for Arrow Electronics

June, 2021 – March, 2022

Location - Remote

Research and gathered documentation for Arrow Electronics 16 Processes

Created Arrow Electronics Processes into Visio Diagrams

Attended Weekly Team Meetings

Attended meeting with Subject Matter Expert (SME) when needed

Configuration Manager/Technical Writer

Greentree Group - Dayton, OH

September 2020 to January 2021

•Configuration Manager

•Created documentation for Configuration Management Plan, and process for full lifecycle for completion of Bot’s baseline build and created a new Teams Share Point Site for the RPA Projects

•Kept track of releases, documentation, and monitoring the project status

•Attended Developer daily Meetings

•Attended Process Analysis daily Meeting

•Training in UiPath automation.

Configuration Manager/Technical Writer

WPAFB in Fairborn

May, 2019 to May, 2020

Datum LLC Software

Release Manager

Mission Services LLC

•MP&E SME Configuration Manager responsibility.

•Reviewed and Documented folder of 160 Continuity files located in Share Point site to analyse Item type, Directory Path, PM Instructions and determine what process MPE or OBIEE to comments.

•Documented daily Status for PM.

•Provided PM an Agile Methodology Chart Document and analysed, developed for PWS_02_06_2020requirement and QASP_02062020 requirement Contract data.

•CDRLs development for 37 folders, updated 6 individual CDRLs Weekly and Monthly form DOD Safe.

•Updated into right destination folder in Share Point Site and updated CDRLs Master Tracker.

•Created email distribution for individual 37 CDRLs.

•Scheduled Daily, Weekly, Bi-Weekly and Monthly meetings from Wright Patterson Conference Rooms and WPAFB MeetMe Number for Conference numbers.

•Provided special assignment duties when needed.

•Attended scheduled meetings Weekly, BI-Weekly: MPE Weekly Meeting, and MPE BI-Weekly meeting.

•Pre Testing for 5.19.11 MP&E (PROD,TEST) and OBIEE (PROD,TEST) to compare test result for upgrade 5.19.12.

•Reviewed HIS Worked flow to remind PM of the Due dates schedule.

•ETIMS SME Release Manger responsibility

•Participated in the following meetings: Daily, Once a Week or every other week meetings: Daily BES Daily Incident Management Meeting, ETIMS Daily SCRUM Meeting, ETIMS Weekly Staff Meeting, ETIMS Risk Management Meeting, Review Entry Criteria for FD Schedule Meeting, ETIMS Weekly IDB Meeting, and Application Stakeholder Meeting.

•Manual Testing estimated of 30 test cases for ETIMS Common Computing Environment (CCE) CLOUD

ROT1, ROT2 to provided verification and validation with Leidos.

•Created slides for impact or no impact weekly TCNO/IAVM for ICG Meeting and software updates requirement.

•Created Remedy tickets for planned, unplanned outages for the ETIMS/ECM system.

•Developed CDRLs Book Captain Reports.

•Updated ETIMS downtime into the Share Point site with planned/unplanned information.

•Downloaded CD's for New Release Build, and Release ETIMS ECM Artifacts packages into windows folders.

•Requested Monthly Back-ups for ETIMS Database, and SQL/CPINS from FAS-Team 7. • Report Monthly planned downtime, unplanned downtime and degraded time in MSR.

Business Analyst/Technical Writer

Belcan

January, 2019 to March, 2019

Interactive Business Systems (IBS) (Cincinnati Location)

•Communicated with key stakeholders to understand goals and help make recommendations for process improvements.

•Collaborated with Stakeholders to streamline processes across ITSG external projects.

•Help identify and mange ongoing corporate processes for improvement of As - Is processes.

•Created assigned business process maps and provided recommendations on future state. • Scheduled and facilitate stakeholder meetings to ensure excellence in delivery maps respective processes - As-is and Future State.

•Capture and documented detailed requirements - both functional and/or technical.

•Participated in Business meetings calls with Stakeholders, Project Management, Team Lead, and IT Groups.

•Used SharePoint to store documentation.

Business Analyst/Technical Writer Consultant

Small Business Administration (SBA) - Dayton, OH

August, 2018 to January, 2019

•Communicate with new Client's for new opportunities.

•Can provide a driver's license with acceptable driving record and proof of insurance.

•Participated in Procurement Technical Assistance (PTAC) and Small Business Administration (SBA) seminars.

•Continue training in Business Analysis Body of Knowledge (BABOK), Agile Business Analysis (track progress, execution software to communicate company goals, Data Warehouse, DAPTIV Management (management schedule, budget, resources, and risk over numerous projects).

•Participated as a liaison to Probate Estate Executor Administrator to communicate to Arnold & Arnold attorney, advisors at law also provided documentation and finical obligation to attorney. Follow-up with status and provided additional information when needed. Liaison to Cancer relative to coach, mentor, support and motivate individual.

Communicated with Professional Services Consultant (PSC's), Client

Enterprise Solutions Inc

May, 2018 to August, 2018

Business Analysis

•Created and enhanced Business Requirements Template for Daily, Monthly, and Quarterly IBM

Mainframe System for the Sterling Migration Transmission process.

•Communicated with Professional Services Consultant (PSC's), Client, IT Group to gather Credentials for the Client and to arrange time for the UAT and Productions Migration process.

•Participated in Business meetings daily calls with Project Management, Team Lead, Professional

Service Consultant (PSC's), IT Group and Team members.

•Used JIRA, and Confluence Software to document the Business Requirement status of JIRA Stories.

Judge Group, LLC Consultant

PNC Financial Mortgage Co - Miamisburg, OH

February, 2016 to January, 2017

As Business Analysis my responsibility consist of creating and enhancing Business Requirements form Investor Reports. Identifying Data Mapping fields to incorporate into the Business Requirements document from various Data Sources IBM Mainframe Cobol Applications, SQL query scripts, Manual

Excel Spreadsheet Reports, and SAS programs.

•Gathered all Investor and Regulatory Reports from the Consumer and Mortgage

Departments to be developed into an Excel Spread sheet for running totals.

•Completed assignment of 14 plus list of Reports to be developed into Business

Requirement Documentation from the Investor and Regulatory Reports.

•Communicated with SME to gather documentation resources for the development of Business Requirements.

•Participated in Skype Business meetings daily calls with Project Management,

Team Lead, SME's and Team members.

•Used Black Knight software, Share Point Site to store the completions of Business Requirement Report

•Provided SME's, Approved Business Requirements Documentation to the individual SharePoint location sites.

Director of Information Technology Consultant

Home Health - Dayton, OH

October, 2013 to January, 2016

•Communicate with new Client's for new opportunities.

Participated in Procurement Technical Assistance (PTAC) and Small Business Administration (SBA) seminars. Continue training in Business Analysis Body of Knowledge (BABOK), Agile Business Analysis (track progress, execution software to communicate company goals, Data Warehouse, DAPTIV Management (management schedule, budget, resources, and risk over numerous projects).

•Participated as a liaison to Probate Estate Executor Administrator to communicate to Arnold &Arnold, Ltd attorney, advisors at law also provided documentation and finical obligation to attorney. Follow-up with status and provided additional information when needed. Liaison to Cancer relative to coach, mentor, support and motivate individual.

Business Analyst/ SMS Remote - DBA

Veterans Administrative Service - Salt Lake City, UT

March, 2012 to September, 2013

Exeter Government Service LLC Consultant:

•As a remote DBA employee my responsibility consists of communication with user through Microsoft

Lync online meetings and Microsoft Outlook emails. And worked with ICD-09/ICD-10, updated Configuration Management folders at completion of deliverables. I was provided a 2013 PIV Badge that expired on September 2013. CLEARANCE - U.S. Citizen with existing NAC / SECRET Eligible. Working knowledge in SIEM.

•Build knowledge by working with large volume of data through a warehousing environment.

•Process monthly STS VETS CHDR - Mapping Release using. NET, SQL reporting, queries scripts in

LINUX, inserts deletes, updates and testing from an Oracle Database using TOAD.

•Modified XML Code data extraction queries across multiple tables and data sources.

•Enhanced the monthly process STS VETS CHDR IBM Rational Clear Quest (CR) notification activity through development from user.

•Extract, Transform and Load (ETL). Process to extract data, from different types of systems. • Process deployment files into Clear Case Remote Client (CCR) and performed SharePoint procedures.

•Under user request to developed/enhance eight individual SQL schema's scripts in an Oracle database to Export/Refresh.

•Reasonability to start/stop Web Logic Server and provided Smoke Testing for individual VETS STS applications. Developed/modified technical writing documentation for the SOP VTS CHDR Mapping Update and STS SDS Terminology Patch/Update. Developed checklist and a proposal to Clean up Database process in a Hudson/UNIX environment. Communicated with vendors/users to document and follow-up with request.

Consultant

Abbott Laboratories - Columbus, OH November, 2011 to December, 2011

•Functional Analysts using ORACLE Purchase Orders modules into business requirements using in house test templates for Functional Requirements Specification, Test Protocol, and Inventory Configuration Item.

•Analysed SAP EPAS plus Module Purchase Order Requisition Numbers in a testing environment, developed test results to ensure existing functionality and recommended corrective action. • Assisted in updating technical writing Requirements documentation, and followed the projects through the release cycle.

Sr. Business Analyst/Technical Writer Consultant

Lockheed Martin - Dayton, OH June, 2011 to September,2011

•Functional Analysts translated business requirements into actionable tasks and provided valuable feedback to help insure effective to delivered marketing solutions.

•Demonstrated strong analytical and project management skills used COTS configuration tools.

Planning of redesigned the Business Object Development with EAIT and Eagle Speed tracking tool.

•Build knowledge by work with large volume of data through a warehousing environment.

•Assisted in updating any required technical writing documentation, followed the projects through the release cycle.

•Managed conference calls with our customers and vendor, and any other additional duties as assigned.

•Perform data modeler and ETL process.

•Database skills import export data.

IT Functional Business Analyst Consultant

JPMC - Columbus, OH

May, 2011 to June, 2011

•Developed and maintained production requests of the Mortgage SAP E-Disclosures application which is a 3rd party vendor application that handles the Secure Document Exchange of first mortgage

Welcome Packages, Disclosures, and Re-Disclosures.

•I used COTS configuration tools and ETL process.

•Organized the ORACLE business requests modules, using HP Quality Center keeping track of defects. • Assisted in updating any required documentation, followed the projects through the release cycle.

•Managed conference calls with our customers and vendor, and any other additional duties.

Technical Writer Consultant

IBM - Dayton, OH

September, 2008 to April, 2011

•Mentored to new and existing members on IT professional environment.

•Enhanced knowledge in Six Sigma White Belt and SQL training.

•Participated in monthly and weekly meetings.

•2+ years of on hands training with Data Flux, Information Analyzer, Informatics and IBM Quality Stage.

•Working knowledge of tools & techniques supporting data profiling, data transformation and fuzzy matching/linking.

•Modification to flat files and provide QA Testing to application.

•Executed full-lifecycle project management, encompassing all project phases from feasibility to implementation, and balance quality, budget, deadlines and client expectations.

•Contributed significantly to the success of the firm by participating in recruiting, building relationships within community/professional/business organizations; participated in internal and external training.

•knowledge in a Business Intelligence reporting tools environment.

QA/Programmer Analyst

HUMANA - Louisville, KY

June, 2008 to August, 2008

Surrex Solutions Corp. Consultant:

•Monitored and maintained the Prescription Drug Event Process (PDE)

•Recorded Argus transaction file from the IBM Mainframe into Microsoft spreadsheets

•Analysed, modified, and developed data in SQL, JCL, EZTRIEV, COBOL and created UNIX's directory.

•Developed program application to replace a manual process with an automation application.

Mergis Group Consultant

NATIONAL CITY BANK - Centerville, OH

September, 2006 to October, 2006

*Functional consultant for Financial Module Oracle 11i mortgage applications.

*Validate and reconcile accuracy of data loads and including assistance with business/Financial application.

*Matching Data fields in the client’s applications and the subsequent translation of that information in to the client's existing applications.

*Identified functional specifications for various modules and translated Oracle data systems.

*Performed unit testing of application of multiple modules.

*Analysed data elements, defects and reports from legacy business systems documented analysis results.

*Supported the data mapping team as required and other data activities through the Team Leader. * Trained fellow team members on the Oracle Modules.

Sr. Application Programmer

DOD - Beavercreek, OH

August, 2005 to September, 2006

Digital Concept Consultant:

•Worked with various projects from reporting to developing new or existing Financial applications to interfacing between departments within the client.

•Executed full-lifecycle project management, encompassing all project phases from feasibility to implementation.

•Working knowledge using MS Office Skills data reporting /presentation skills.

•Tracking down the details requirements.

•Assistance in facilitation meeting.

•Taking meeting minutes / Action Item Capture.

•Interacted with Government business partners throughout the life cycle of the project.

•Designed, modified, developed, and implemented programming Logistics DOD applications.

•Supported and/ installed software applications/operating systems.

•Build knowledge by work with large volume of data through a warehousing environment.

•Participated in the testing process through test review and analyse test.

•Transferred knowledge and expertise to other team members for the training of Oracle E-Business Suite.

•Transferred knowledge and expertise to other team members and Government employees. • JAVA Developer (created, modified stored procedures, JAVA Scripts, JDBC Test Drivers, and (SQL) sequel scripts.

•Developed and modified data entry XMLBOD's batch jobs.

•Designed and created testing data and incorporated into excels spreadsheets.

•Performed QA Testing with WebSphere support.

•Utilized technical writing concepts to create Test Cases, and Training Material.

QA Tester/Technical Writer

LEXIS-NEXIS - Dayton, OH

September, 2001 to September, 2005

Manpower Consultant:

•Made modification and developed C++ programs for Silk Test and Silk test Performer.

•Made modification to XML and XSL Style sheets.

•Supported documentation for the Lexis-Nexis Network Service Department and provided updates to Lexis-Nexis OPS Database.

•Used Microsoft Project to Plan, prioritizes workload to meet deadlines, while planning/tracking status on several projects at once, adjusted to constant business change and changing requirements.

•Provided Quality Assurance support to the application development team.

•Responsible for development and implementation of automated testing solutions and services used for methodically testing Law software. Collaborate with members from all departments to create and execute tests to verify and improve quality of products.

•Developed, executed and maintain test automation scripts using Silk Test -

•Assisted to the Team automated regression testing.

•Track and manage defects. Maintained documentation of test results to assist in debugging and modification of software.

•Analysed test results to ensure existing functionality and recommends corrective action. Consulted with development engineers in resolution of problems.

•Developed data models to cleanse, interpret and reconcile information from various sources. Documented and identified errors that were located in the Testing Data.

•Assistance to project manager, attended weekly status meeting, developed Customer Service training material, trained Q-migration 6 Team members, generated daily Query Reports to manager, and prioritizes day to day operation process.

•Developed and analysed Test case's/executed Silk Test Automation under a UNIX platform.

Kelly Services Consultant

GE Card Services - Dayton, OH

March, 2001 to August, 2001

•Handle incoming customer calls for GE Card Services.

•Oracle financial application.

Technical Writer Consultant

IT PROFESSIONAL RESOURCE - Dayton, OH

September, 2000 to January, 2001

Researched and developed Perl 1 and Perl 2 Educational Lesson plans. Designed, and created, a database in compliance with application specifications.

System Analyst Consultant

LM BERRY CO - Dayton, OH

March, 1999 to March, 2000

•Developed and made enhancement to Informix (SQL statements.

•Process SQL to Select, Insert, Delete and Update queries into Database environment.

•Developed batch COBOL programs and embedded SQL into COBOL programs.

•Developed and modified existing Finical Application code.

•Developed testing region on Unix Platform provided unit test, system test and integration test.

COBOL Programmer Consultant

ICES LTD - Dayton, OH

September, 1999 to November, 1999

•Working on government Logistic DOD contract for RDB.

•Extracted Online Help Panels from Acrobat Reader to be transferred to Microsoft text files and transferred to individual Data Set Members onto the IBM mainframe.

Help Desk Consultant

EMERY WORLD WIDE - Dayton, OH January, 1999 to April, 1999

As a Help Desk Consultant at Express Personal/Emery World Wide, I recorded incoming calls and assisted callers on their hardware and software problems at Emery World Wide.

Programmer Analyst Consultant

NORTHROP GRUMMAN - Kettering, OH June, 1997 to June, 1998

•Develop data models to cleanse, interpret and reconcile information from Delta Airlines sources. • Created Perl scripts, Oracle database finical applications converting data an interfacing with legacy applications and experience customizing applications from approved design and requirement specifications required.

•ORACLE database administration functions.

•Unloaded client's software from a variety of media types.

•Temporary 6 months assignment in New Brunswick Canada for the Delta Airlines and attended weekly status Teleconference meetings.

Programmer Analyst

DOD - Beavercreek, OH

May, 1993 to April, 1997

Digital Concept Consultant:

•Analyst Consultant at Computer Science, my responsibilities included working on Stock Control and JCAL projects.

•Modified Logistics DOD COBOL, IDEAL software applications, developed UNIX Shell Scripts Lex/Yacc

Utilities to parse and maintain physical Navy Database.

•Created and modified SQL statements and converted IDEAL programs to COBOL programs.

•Performed feasibility study to compare Navy and Army data.

Full Time Employment

STANDARD REGISTER - Dayton, OH April, 1990 to February, 1992

Programmer Analyst

Cap Gemini Consultant:

• Designed, developed Credit Union, payroll programs and Purchasing Modules.

*Developed and modified CICS Billing Application.

*Developed, modified and enhance Quick Test functional and regression testing.

Full Time Employment

Price Brothers Co - Dayton, OH

March, 1973 to November, 1989

Programmer/ Senior Computer Operator/ Data Entry Operator

•Develop functional knowledge working with Finical General Ledger, Accounts Payable, Purchasing, and Fixed Asset modules.

•Developed and implemented COBOL applications dealing with the Direct Deposit sub-system to the company’s Payroll system.

•Performed feasibility performance to improve the daily operations.

•Analysed direct deposit process, performed feasibly industry standards.

•Created a test system containing sample employee’s data to be parallel with production Payroll.

•Modified, Implemented Direct Deposit statement-printing program and Check report applications. • Collaborated with the Paymaster, the Cash Management Manager, Personnel Director and a representative of the Clearinghouse in attendance to establish system standards.

•Keypunch the following Data entry fields for: Billing, Accounts Payable, Accounts Receivable, Finical General Ledger, and Fixed Asset.

Education

Bachelor of Science in Computer Information Technology

Almeda University

Skills

•Agile

•Automation Robotic Training

•SQL

•XML

•Test Cases

•Scrum

•SharePoint

•Cloud Testing

•SDLC

•Oracle

•User Interface (UI)

•Microsoft Software Tools

•APIs

•Application Development

•Jira

•Business Requirements

•User Acceptance Testing

•Requirements Gathering

•Test Automation

•Waterfall

•Time Management

•Administrative Experience

•Software Customer Service

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