Augulan Bush

. Fort Hood, TX

■ Mobile Phone: 915-***-****

■Email: ad18zp@r.postjobfree.com

An accomplished and results-driven professional with over four years of experience in the industry of Accounting as a Federal IRS Customer Service Representative and Freelance Bookkeeper. Has a broad knowledge and experience in the accounting process, data analysis, financial management systems, transaction process, systematic documentation, strategic planning, tax compliance programs, and payroll computation and process. Possesses excellent skills in problem-solving, innovation, financial and accounting, organizational, customer service, and oral and written communication while providing effective leadership and management.

CORE COMPETENCIES

Accounting Process

Financial Management Systems

Transaction Process

Strategic Planning

Systematic Documentation

Data Analysis

Tax Compliance Program

Customer Service

Computations & Transactions

Mathematical Reasoning

Oral & Written Communication

Payroll Computation & Process

SUMMARY OF EXPERIENCE

FEDERAL IRS CUSTOMER SERVICE REPRESENTATIVE 04/2020 – PRESENT

Maximus INC 40 hours per week

3120 Fairview Park Drive, Suite 400 Salary: $27,000 per year

Falls Church, VA 22042, United States Supervisor: Lee Jones 240-***-****

Duty Summary. Serves as a Federal IRS Customer Representative for Maximus Inc. in the United States. Responsible for processing all types of taxpayer-initiated inquiries, claims, and internally generated adjustments. Responsible for providing taxpayers with advice on tax regulations as they apply to specific situations.

Tax Compliance Programs. Displays mastery in the administration of the Internal Revenue Code. Research amendments and updates in the provisions of the Internal Revenue Code, Privacy Acts, and disclosure procedures. Applies changes or updates to other agency-related procedures related to tax processing to apply IRS adjustments properly.

Financial Management Systems. Applies management techniques, methods, and theories to ensure optimum personnel, equipment, and space utilization and accomplish program objectives through combined financial and administrative oversight.

Accounting Process. Demonstrates knowledge in accounting processes and methods when answering and solving the inquiries and issues of the clients. Develops strategic financial plans that expand the client’s options and ensures that the client maintains strong IRS compliance in the industry.

Transaction Process. Demonstrates knowledge in transaction processes when assisting clients with computations and process inquiries. Identifies, analyzes, and prepares risk mitigation tactics, evaluates the risk of change, and provides actionable guidelines on reducing the impact on negative transactions.

Data Analysis. Analyze taxpayer inquiries and other input documents to determine the nature of the problem. Answer inquiries on whether to suspend collection for a period on balance due notices when corrective actions are necessary. Performs the full range of possible corrections to taxpayer accounts.

Strategic Planning. Develop, analyze, and evaluate information involving the research of records and the nature of each inquiry. Research unanswered workgroup questions and share findings and responses with the team. Plan the flow of the conversation with the clients to avoid irrelevant issues and control the conversation to provide the necessary information concisely and promptly.

Customer Service. Conduct personal or telephone interviews with a wide range of people. Consistently provides the client with the correct and complete response and the necessary actions. Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

Oral & Written Communication. Apply the appropriate statements. Provide accurate, clear, and concise verbal communication appropriate to the customer’s level of understanding. Prepare, organize and present the referrals logically to convey the correct message as provided by the IRM guidelines.

FREELANCE BOOKKEEPER (Remote) 05/2017 - PRESENT

25 hours per week

Salary: $20,000 per year

Duty Summary. Served as a Freelance Bookkeeper in the United States. Responsible for maintaining financial books, tracking expenses, invoice preparation and submission, and payroll services for real estate development companies.

Tax Compliance Programs. Research and apply the tax laws and accounting procedures to the work ethics. Inform the clients of their Federal Tax obligations and the different kinds of tax involved. Research complex tax law or procedural questions that frequently involve issues not defined by the tax law.

Strategic Planning. Develops consulting methods to advise the client effectively. Prepare possible answers to the client’s inquiries and probable consequences of the client’s various courses of action. Discuss financial and accounting impacts with clients to provide the appropriate action. Performs documentation on all accounting books and ledgers.

Customer Service. Provides superior customer service to both internal and external clients through effective management of all financial accounts, including solving individual customer needs. Professionally assist with all the accounting inquiries and concerns of the clients. Ensures that the analyzed information is interpreted to the understanding of the client.

Data Analysis. Oversee the application of data analysis to evaluate programs or processes to identify areas of concern. Records all inquiries, status, and requirements in the database to quickly analyze the filing extensions, amending returns, tax rates, and possible financial discrepancies.

Accounting Process. Provides basic classification, summary, and report of financial transactions. Provides simple monetary measurement to know the financial position of the client. Performs the best accounting principles to prepare the ledger accounts and financial statements.

Transaction Process. Diligently records all financial and transactions of the client for financial statements, audits, cost studies, and income tax statements. Reconciles financial transactions by using bookkeeping and accounting software. Follows all the procedures in the documentation of the evaluated report and records.

Payroll Computation. Oversees the payroll process of the client. Ensures that a reasonable hourly rate is applied that corresponds with the daily time records. Ensures that the overtime pay, rest day pay, deductibles, and other benefits are properly applied.

Oral & Written Communication. Interpret to the client all the technical terms used during the meeting or interview to ensure that all information is properly communicated. Compile all the data onto the proper database for easier access of other analysts.

INDEPENDENT CONTRACTOR COSMETOLOGIST 04/2016 – 04/2019

Platinum Ladies Full-Service Salon 40 hours per week

621 Entrance Rd # 2 Salary: $37,000 per year

Leesville, LA 71446, United States

Duty Summary. Served as an Independent Contractor Cosmetologist for the Platinum Ladies Full-Service Salon in the United States. Responsible for working close to an Active-Duty Military Station to help female soldiers comply with UMCJ Regulations and assist clients with upkeep of personal appearance.

Financial Management Systems. Maintained accurate general ledgers for deposits, accounts payable, and equipment promptly for accurate bookkeeping. Performs adjustments in the client’s accounts. Identify and explain account actions to clients concerning a wide variety of issues and questions.

Customer Service. Provided superior customer service through effective management of aesthetic design to include solving individual customer needs. Developed critical training using instructional design techniques related to customer service and product knowledge and style.

Oral & Written Communication. Effectively communicate to customers and actively participated in promotional events and product or service initiatives. Investigated product complaints and acted on the complaints appropriately for self-improvement.

PROFESSIONAL EDUCATION

Upper Iowa University

Fayette, IA

Bachelor of Arts - Accounting- (Completed)

GPA: 3.2

120 Semester hours

CERTIFICATIONS

• QuickBooks ProAdvisor: Bookkeeping

• Xero System

OVERALL ACHIEVEMENTS

• Spearheaded Operation Clean sweep throughout the EIP (Economic Impact Payment) sector to identify and assist with over $52,000 of funds for qualified Americans.

References Upon Request

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