Kimberly Zahneis

Phone Number: 513-***-**** Email: ad18yq@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced customer service leader who is motivated with comprehensive knowledge and complimentary experience in a variety of diverse fields of customer service, such as; Corporate,legal, and national customer service. Possesses strong ability to lead a team to company’s customer service goals and the knowledge for complex problem solving skills.

SKILLS

●Communication skills

●Conflict resolution skills

●Microsoft program skills

●Resilience

●Critical thinking

●Organizational skills

●Customer needs analysis

●Operations management

●Supervisor

●Meets deadlines

●Self-starter

●Interpersonal skills

●Time and priority management

Professional Experience

Champion Home and Window, Cincinnati, OH - National Customer Care Supervisor

2018 - PRESENT

●Reviewed and completed company wide general liability claims filed on a national level.

●Reviewed, interviewed,and selected employees for positions within the department.

●Conducted performance reviews and created compliance plans with employees as needed.

●Conducted meetings and communication with third party client representatives to resolve claims.

●Created presentations and led team meetings discussing procedure and training improvement.

●Responded and provided customer support on various social media platforms.

University of Cincinnati, Cincinnati, OH - Patient Representative

2013 - 2016

●Checked patients into appointments and confirmed insurance coverage and patient information.

●Worked as a team with the physicians and nurses to create and update patient charts and create schedules.

●Provided information and availability to patients over the phone.

●Conducted a program for international students for vaccination compliance.

EDUCATION

Indiana University

Coursework in general psychology,political sciences, statistics, and computer science.

Customer Compliance Training

Problem solving coursework directly related to customer service.

Social Media Training

Problem solving with customer complaints on various social platforms.

AWARDS

Exceptional Customer Service Award 2019,2020,2021, and 2022

Contact this candidate