BREEANN HAMM

Bakersfield, CA ***** 661-***-**** ad18yo@r.postjobfree.com

Professional Summary

Dependable, organized customer service professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Experienced in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise while maintaining high-level customer satisfaction by smoothly and patiently resolving customer requests, needs and problems.

Skills

Speaking

Critical Thinking

Retail Merchandising

Time Management Skills

Receipt and Refund Issuance

Verbal and Written Communication

Issue Resolution

Refunds and Exchanges

Customer Service Excellence

Cash Drawer Management

Process Payments

Money Handling

Answering Customer Questions

Store Opening and Closing

Retail Store Operations

Sales Expertise

Personal Shopping

Time Management

Credit and Cash Transactions

Multitasking Strengths

Cleaning Techniques

Cash Register Operation

Hospitality and Accommodation

Work History

Caregiver 01/2021 to Current

IHSS Adult Services Program – Bakersfield, CA

Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Built strong relationships with clients to deliver emotional support and companionship. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Transported individuals to events and activities, medical appointments, and shopping trips. Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Provided compassionate and patient-focused care to cultivate well-being. Monitored clients' overall health and well-being and noted significant changes. Recorded status and duties completed in logbooks for management. Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Front Office Receptionist 01/2015 to 08/2018

Advanced Cosmetic Dermatology – Bakersfield, CA

Interacted with customers by phone, email, or in-person to provide information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing, and filing documents. Answered multi-line phone system and enthusiastically greeted callers. Maintained clean reception area to promote positive, professional environment for clients. Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff. Maintained transaction security by verifying payment cards against identification. Provided clerical support, addressing routine, and special requirements. Identified visitors' needs to offer solutions and information. Routed business correspondence, documents, and messages to correct departments and staff members.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.

Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Greeted customers entering store and responded promptly to customer needs. Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Sales Associate 04/2011 to 07/2011

Macys Department Store – Bakersfield

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging. Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about sizing, accessories, and merchandise care. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Medical Assistant 03/2014

Kaplan College - Bakersfield, CA

High School Diploma 01/2008

Community Learning Center - 34th St Bakersfield, CA

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