ELAIGWU IRENE

Tel: 070********, 080********, e-mail: ad18wu@r.postjobfree.com

OBJECTIVE

To work in challenging environment/firm that offers good experience and opportunity to think, develop, and evaluate my own ideas to help achieve the organizational goals where my previous experience and formal training can be put to use. COMPETENCE AND SKILLS:

Ability to learn new skills and adapt to new environment

Good communication and interpretation skills.

Good and fast typing skills using MS word

Ability to work under pressure

professional makeup artist

WORK EXPERIENCE:

Customer Service Representative – Sterling Bank Plc, Lagos Aug. 2017- Present. Shift Lead Nov. 2019- Present

-Responsible for investigation, escalation and resolution of all customers complaints to the responsible teams.

-Analyzing customers interaction patterns along product lines and touch points.

-Act as the first point of resolution for all service and financial related issues.

-Support Staff, Handle escalations, provide answers and guidance to colleagues.

-Communicate new developments to agents.

-Managing the resolution of customer complaints, within given service level agreement.

Customer Service Representative – Sterling Bank Plc, Lagos, Voice /Written Interaction Agent (Inbound/Outbound/social media) Aug. 2017- Oct, 2019

Advise Retail Unit on new line of products based on records of enquiries from customers

Answer incoming calls and assist customers in their specific enquiries, complaints etc.

Create further interest in the company’s services by inviting customers to use all services and products offered - Cross sell & Up sell

Follow up client calls with clerical duties including faxing, filling out paperwork, doing credit reference checks and liaising with other departments

Provide a high level of personalized customer service

Provision of e-banking services

Receive customer complaints, register and resolve them

Servicing through multi-channel deliveries such as SMS, Voice, Emails, Chat

Telemarketing

Update databases with changes and status of each customer or prospective customer

Up-selling and Cross-selling of diverse products and services Dasamal Communication Network (DTN)

Presenter/Producer (2015-2016)

Government Junor Secondary School, karshi Nasarawa state (NYSC) English Teacher (2013-2014)

ACADEMIC QUALIFICATIONS WITH DATES:

B.sc, Mass communication 2012

Senior Secondary School Certificate 2008

Primary School Leaving Certificate 2001

INSTITUTIONS ATTENDED WITH DATES:

Kwararafa University Wukari Taraba State. 2009-

2012 Matric no(U09MCM1005)

United Secondary and commercial School Otukpo, Benue state. 2003-2008

Sucess International Nursery/Primary School, Otukpo, Benue state. 1996-2001

TRAINING/SEMINARS

Business Etiquette and Excellent customer service

Exceptional Customer Service Training

Towards Sustainable Banking

Amadeus PNR and Fare Certificate

Diploma, Ticketing and Reservation.

PERSONAL ATTRIBUTES

Passion for Excellence

Computer literacy

Good communication and inter personal skills

Fast learner, team with high level of tenacity

Proven integrity, strong numerical and analytical skills REFEREES:

Available on request

Contact this candidate