supervisor management
Resume:
RUTHANN ROBERTS
MANAGER
CONTACT
phone
***************@*****.***
FORT WORTH, TEXAS 76133
address
CAREER OBJECTIVE
Proactive professional with 30 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism. Focused individual with managerial experience in the business sector. Proven ability to develop and execute strategic plans, build relationships with clients, and manage the day-to-day operations of the business. Expertise in budgeting, financial analysis, and personnel management.
EDUCATION
Expected Graduation May 2024
BACHELOR OF SCIENCE In BUSINESS MANAGEMENT Candidate
ASHFORD UNIVERSITY, SAN DIEGO CA
May 1995
Associate In Arts (A.A.) In WESTERN HILLS HIGH SCHOOL, 3600 BOSTON AVE FORT WORTH TEXAS
EXPERIENCE
March 2023 - Present
Assistant Manager
AMIGOS WASH & DRY, FORT WORTH, TEXAS
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Conducted monthly meetings to create business plans to drive successful monthly business.
Prepared monthly sales reports and presented them to senior management.
Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
Conducted quality, timely performance feedback and performance appraisals.
Implemented innovative strategies for increasing efficiency in daily operations.
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Assisted with recruiting efforts by interviewing prospective candidates for open positions.
March 2021 - June 2022
Senior Manager
POPEYE'S, Fort Worth, Texas
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Successfully managed and developed a team of 15+ employees, demonstrating strong leadership skills.
Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Facilitated month-end closing processes, invoicing and journal entries.
Managed multiple high-priority projects simultaneously while meeting tight deadlines.
Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Mentored junior staff members, providing guidance on career development opportunities.
January 2017 - October 2021
Area Supervisor
Subway, Fort Worth, Texas
Planned and prepared work schedules and kept records of employees' work schedules and time cards.
Formulated pricing policies for merchandise, accorded to profitability requirements.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Monitored sales activities to ensure that customers received satisfactory service and quality goods.
Investigated any reported incidents or violations of company policy.
Managed payroll operations for hourly staff members.
RAISED SALES BY 20 PERCENT
April 2015 - January 2017
Shipping and Receiving Manager
MICHAEL'S, Fort Worth, TX
Analyzed data from customer feedback surveys to determine customer satisfaction levels with shipping and receiving processes.
Identified areas where operational efficiencies could be improved through technology or process reengineering.
Performed regular inspections of storage areas for cleanliness and organization; identified areas in need of improvement.
Coordinated with external logistics providers regarding routes, schedules, prices and services offered.
Organized warehouse inventory according to established guidelines, monitored stock levels, and maintained records.
Utilized computer software programs such as Microsoft Office Suite and enterprise resource planning systems to track orders.
SKILLS
Cost Control
Business Planning
Staff Management
Staff Supervision
Business Development Understanding
Time Management
Customer Relationship Management
Training and Development
Customer Service and Satisfaction
CERTIFICATIONS
Management Servsafe
REFERENCES
PAUL HENSON — AMIGO'S WASH & DRY
Manager BOSS/HUSBAND
phone 682-***-****
mail ****************@*****.***
CHRISTINA STUTTS — LOCKS
Associate SISTER
phone 682-***-****
mail *************@*****.***
Contact this candidate