Remote

C U R R I C U L U M V I T E A

O P R AH THOMAS C . K .

* **, * * * T H 1 1 TH S T R E E T, A P T 2L NEWARK- 0 7 1 0 7 NEW J E R S E Y . Phone +1-646-***-****) • E-mail : ***********@*****.*** PERSONAL PROFILE

A dedicated and results-driven person with a phenomenally successful background in the achievement of profitable business growth through the creation and execution of successful Sales and Marketing Management, Negotiation, Business Development, Non-Inventory, Transport Operation, Supply Chain, Epic Consultant, Planning & logistics. Experienced in working with leading brands in competitive retail and productive industries with the primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Committed to achieving and far beyond demanding targets and business objectives, methodical administration to deadlines (not to speak of crisis management where necessary); and while remaining focused on providing an exceptional standard of service to international and local clients. Possesses excellent interpersonal training, clarity in communication and negotiation skills, and the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well as managing and motivating, a successful and productive team and thrives in highly pressurized and challenging working environments.

AS AN EPIC CONSULTANT SUMMARY

• I am seeking an opportunity to apply Technical Training to a career position where considerable professional experience can be applied to assist in attainment of customer satisfaction and organizational goals. Motivated and personable professional with the ability to handle and coordinate multiple tasks and knowledge in education and EHR/EMR support and training to end users and staff. Experienced in Hospital, Technical, and financial customer services. Displaying a strong understanding of OpTime/Anesthesia, and Medical Epic workflow. A dependable Support Consultant working at large with people coordination also support elbow with a considerable group of healthcare professionals in electronic Medical/Health record software. Capable of working in high stress, unpredictable situations with continuously changing duties.

• OpTime/ Anesthesia

• Beaker

• Radiant

• ASAP

• ClinDoc

OBJECTIVE

Aiming to participate in achieving corporate organizational goals by utilizing my talents and skills to contribute to the working process and while enabling further personal and professional development.

PERSONAL INFORMATION

Date of Birth: 08th August 1981

Sex: Male

Nationality: Nigerian

State of Origin: Imo State

Marital Status: Married

Languages Spoken: English and Basic French

Religion: Christianity

SELECTED ACHIEVEMENTS

EXAMPLE: SELECTED ACCOMPLISHMENTS

• Successfully managed large industrial and commercial installation projects with contract value between $3 million and $5 million

• Increased market share by successfully launching 12 new products in the African/ Europe market.

• Generated additional revenue of $280,000 by researching, testing, and developing a new product

• Played a key role in team sales presentations which led to acquiring large contracts with major corporations such as HP, Samsung, Intel, Guinness, MTV-Base, Trace-TV etc.

• Reduced warranty claims/repairs by 27% through detailed quality control inspection of projects upon completion and analysis of failure reports

• Recognized by senior management as Top Marketer in Africa for three consecutive years

• Contributed to company overall success and revenue growth in the African market – from

$27 million to $62 million.

• Shifting from my profession to another career zone and successfully achieved my aim; “I became a chef.”

EDUCATION AND QUALIFICATIONS

2020- SHAW ACADEMY: Diploma Certification: Graphic Design NOVELLE TRAINING CENTER— Certification in Health, Safety & Environment (UK-HSE)

2012- INTEL: Expert Certification: Intel Technology Provider (Based Systems & Solutions to Business)

2011- NATIONAL YOUTH SERVICE CORPS (NYSC), NSUKKA, ENUGU STATE, NIGERIA.

Nysc Discharge Certificate: Certificate of National Service 2003 - 2007 FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI, IMO STATE.

Degree in Transport Management Technology, Bachelor of Technology (B-Tech.) Hon. in Transport.

Second Class Honour Division (lower) (2:2)

1995 – 2001 FALOMO HIGH SCHOOL, IKOYI, LAGOS STATE. Secondary School Certificate (S.S.C.E.)/(G.C.E.)/ (W.E.A.C) COMPUTER LITERATE.

AREAS OF EXPERTISE

PROJECT MANAGEMENT

Manage projects more than $350,300, from concepts through to successful installations and warranty management, which include liaison with both internal and external clients, contract and project administration, monthly cash flow and planning and scheduling construction crews

Develop, maintain, and foster effective relationships with clients, providing update on projects and resolving any issues/concerns promptly to ensure their satisfaction

Use given budgets for quotations and develop proposals in response to request-for-proposals (RFP)

Prepare competitive quotes of diverse sizes for entire projects, estimating the cost of materials, labour and equipment and applying prices aimed at securing a strong profit margin

Collaborate with Sales, Marketing, Stores, Partners, client internal vendors and Contractors in formulating project strategies and delivering customized polymer systems/solutions to meet clients’ Project goals/requirements

Review and interpret specifications, blueprints, 2D & 3D animations, and architectural drawings to create project bids

OPERATIONS MANAGEMENT

Ensure smooth operations by creating work schedules for clients complete with timelines, budgets and specification guidelines for construction and installation of polymer systems

Manage contraction crews working on thousands of dollar events and commercial projects, ensuring prominent level of workmanship and effective utilization of labour, materials, and equipment

Select, interview, and recruit new contracting crews and orient them on company’s policies and quality control standards related to all type of event/products and commercial installations

Conduct on-site meetings to discuss project progress with crews and troubleshoot and resolve any issues/problems impeding smooth workflow or project deadlines

Determine yearly price increases and profit margins for products by evaluating competitive pricing structures and market acceptance for price increases

Coordinate nationwide product launches for new products

Coordinate nationwide anti-counterfeit campaigns for ink SALES/MARKET

Conduct research on market conditions and consumers demand in local, regional, national, and international markets to set sales and pricing levels of goods

Establish and implement effective sales strategies and marketing plans for clients, client’s partners, and their consumers

Develop campaign marketing plan at the local, national, and international levels for a wide variety of product lines, including technologies, drinks, fabrics, and various specialty foods for the ethnic market through networking

Present global marketing opportunities to companies by finding buyers for their products

COMMUNICATION

Communicate and interact effectively with people of diverse cultural backgrounds

Hold boardroom meetings to inform senior management and executives of global opportunities

Utilize effective communication and interpersonal skills to address any issues/problem or concerns

Keep abreast of opportunities in various countries through ongoing communication with contacts

TECHNICAL SALES TRAINING AND DEVELOPMENT

Simplify highly technical manuals and standardize training materials; provide product knowledge training to all new recruits, including all account executives to keep them inform of new product development, product launches, technical requirements, and specifications

Collaborate in team sales presentations of high-level technical complexities with strong emphasis on helping the sales team to win new contracts and/or increasing business with existing accounts

Train new installation crews on proper flooring application, techniques, and processes

Maintain a high degree of morale and efficiency by providing ongoing support and motivation to crew members and the sales force EPIC CONSULTANT PROFESSIONAL EXPERIENCE

2021– Till date The CSI Companies Inc.

7720 Baymeadows Road East Jacksonville, FL 32256 United States of America

POSITION: Consultant

TRAIN/ WORK ASSIGNMENT:

• Provided physician support on how to reconcile med orders, place orders and how to document their post op and pre op notes.

• Trained & assisted Physicians with use of Order Sets when applicable, as well as all Rounding and Admit/Transfer/Discharge activities.

• Assisted nurses in PreOp, PACU, OR workflow checklist, standard of care/ how to document PARS

• Assisted physicians with dragon dictation

• Supported physicians with discharge reconciliation and instructions

• Trained and assisted clinicians with documentation and navigating through the system

• Supported nurses on how to document their vitals, pre op check list, and administer meds through MAR

• Assisted nurses on how to create care plans and treatment plans. Assisted Contract Providers on Epic documentation

WORK EXPERIENCE

2021– 2022 AMAZON LOGISTICS (DJZ2 / DNJ6):

600 WASHINGTON AVE, CARLSTADT, NJ 07072

POSITION: Assistant Manager/ Supply Chain/ Delivery Operations

(RTS/PFSD Leadership)

RESPONSIBILITIES:

Responsible for monitoring and ensuring the accuracy of the pricing analytics

& operations team through audits and process improvement activities. Involves auditing operations teams`& system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends.

Responsible for auditing, tracking, and maintaining the quality metrics of assigned processes. Interacting with the business, automation & technology teams to help drive operational and system improvements.

Successfully having the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices.

Train and mentor employees, including reinforcement of safety guidelines.

Report accidents and injuries and ensure proper treatment protocols are met.

Create supply chain management strategies/ Transportation delivery operation that increase efficiency and speed.

Collaborate with other departments to close operational gaps.

Balance safety, cost management and business growth then prepare and submit reports.

Optimize warehouse functions.

Handle communications and negotiations with suppliers. DEPARTMENT: AMZL Logistics - DS Variable

2019– 2021 AMAZON (EWR9):

8003, INDUSTRIAL HWY, EWR9, CARTERET, NEW JERSEY

POSITION: Non-Inventory Receiver / Material Handler RESPONSIBILITIES:

The Non-Inventory Receiver will work as a team with other Non-Inventory Receiver, and POA to administer the flow of non-inventory goods including MRO supplies, corrugation, safety equipment, and tools.

My Job functions include PIT forklift double-walkie/Standup forklift rider operation, off load and accurately put away non-inventory goods, stage product in work areas, organization of packaging supplies, maintaining appropriate levels of shipping supplies Kanban’s and supermarkets, receive goods into Coupa system (data entry), research missing non-inventory shipments, assist with payment inquiries from A/P, and file keeping.

Performs accurate shipping supplies cycle counts and assures the delivery of expense receive items of shipping supplies and gift wrap to the appropriate location or individuals.

Tech-savvy support

2016 – 2018 LILVERA GROUP:

48, HARBOR ROAD STATEN ISLAND NEW YORK

POSITION: Marketing/Customer Service Executive

Responsibilities:

Development of marketing campaigns and strategies

Customer service and client acquisition

Implementation of product launches

Rigorous leadership training

In-store promotional advertising

Strategic responsibilities:

Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities

Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding, and ongoing nurture campaigns

Connecting with customers to ensure continued education and success throughout the relationship lifecycle

Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

Help marketing and sales meet business objectives through customer advocacy initiatives

Tactical responsibilities:

Compose and send customer emails

Manage and maintain engagement and advocacy programs; continually recruit new customer advocates

Manage a library of up-to-date customer success stories

Manage annual/biannual/quarterly customer satisfaction surveys to drive change throughout the organization

Develop a customer lifecycle campaign program and work with marketing operations to implement

Create special marketing content for account management/customer success to help at-risk customers with training

Target satisfied customers for upsell, cross-sell, and advocacy opportunities

Provide product feedback given by advocates to the Product Management team

2015 – 2016 IT FURNITURE:

NEW JERSEY LOCATION

POSITION: Product Support Specialist

Position Overview

(Product Support Spec.) Interact with Home Center’s (Lowe's / Floor & Decor / The Home Depot / LL Flooring) as the store representative for IT Furniture (flooring) products. Call on the store management, associates, and training teams as well as consumers to understand and service their needs as it relates to IT Furniture (flooring) products. (While using selling, training tools and marketing strategies to grow their business.) Also, through field market intelligence, proactively be responsible for maintaining current market dynamics. (Retail competitive shops, store stocking matrixes, Etc.) Conduct training (at store level) to strategically launch new products, enabling stores to promote and sell these products as well as for the company to fine tune its in-store strategy. In addition, this role will be assisting Sales Support, Technical, Marketing and each division through the product journey and all projects as they arise.

RESPONSIBILITIES:

Obtain and maintain a deep knowledge of company Brands and other affiliated (flooring) products.

Be aware of any legal or regulatory guidelines and use judgment in all communication.

Provide honest and appropriate feedback to both consumers and retail representatives regarding product selection based on an understanding of their need, lifestyle, and other criteria.

Consistently seek new product knowledge to act as an expert for the consumer and retailer.

Build brand loyalty for our branded and private label products as well as our customers by providing excellent service, accurate information and by following up with the consumer to ensure satisfaction.

Immediately react and problem solve when issues arise and always maintain a positive and helpful approach to the situation. Generate and evaluate all options while working with company employees in other areas.

Ability to recommend alternative products when backorders occur, in addition to complementary products.

Develop and keep track of customer-specific content for distribution among all customers (i.e.: consumer reports, business metrics)

Create Home Center staff engagement and excitement towards Company product brands

Deliver training to our home Center customer base with the end goal of ensuring they are confident and comfortable to sell Company products from our newly launched and current displays.

Maintain an accurate and up to date contact base for all the stores assigned as well as management.

Coordinate and execute in-store visits that will require the coordinator to ensure company bays / products are set up accordingly and provide product knowledge sessions.

Keep detailed records for each store and report back daily, weekly, and monthly with metrics for each account.

Build and maintain relationships with each account store associates to increase their product knowledge resulting in an increase in sales.

Innovate training levels above traditional methods to drive retention and application of knowledge.

Execute rollout of marketing services inclusive of business needs, value proposition, and training for specific platforms selected by the home Center marketing team & Account training team.

Partner with Marketing to ensure strategic execution, understand promotions and proactively stay up to date on market trends.

Collaborate with marketing to create tailored training content and scripts for the target audience. Provide marketing with content ideas based on experiences with RSA’s (Retail Sales Associates) / MST’s (Merchandising Service Team).

Travel to local stores each week to ensure all aspects of our programs are marketed correctly and become the core relationship with the store associates in the flooring department.

Drive sales numbers not only to a specific local market but also responsible for phone communication and support.

Develop key relationships across the flooring department per store, along with assisting as needed from a corporate level as well.

Conduct store walks with the Strategic Accounts Management Team to ensure all aspects of each bay / program are in line with the overall marketing strategy.

Assist in setup of product line reviews. This includes lifting sample boards and marketing into the bays. (Taking and maintaining photo database’s)

Comfortable and confident speaking on-camera, having the ability to lead training sessions to large audiences over digital platforms, and be a dynamic, engaging presenter. (As well as in person)

Prepare and communicate periodic sales reports outlining actual sales information and goals, competitive market conditions, and product needs.

Be able to summarize and report market specific metrics to the key accounts to help promote sales growth

Grow assigned accounts relative to sales volume and goal, product availability, and market share.

Analyze sales statistics by reviewing reports specific to his/her regions to aid in formulating goals and assisting customers in promoting sales. 2012 – 2015 MYNDAZTOUCH LIMITED:

6, AKINREMI STREET, ANIFOWOSE, IKEJA LAGOS. NIGERIA POSITION: Business Development Executive

RESPONSIBILITIES:

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.

Brand Promotion

Event Management

Event Coordinator and Logistics

Strategic Consulting, including business plan & sales strategy development.

Advising new businesses on formation of corporations and business structures, drafting privacy policies, and structuring commercial transactions.

Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis.

Comprehensive database management and migration from

Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and back-pain. Give onsite and offsite classes. 2011 - 2012 INTEL CORPORATION NIGERIA:

LANDMARK VIRTUAL OFFICES, AFRICAN RE-BUILDING (3RD FLOOR), PLOT 1679 KARIMU-KOTUN VICTORIA ISLAND, LAGOS, NIGERIA.

Title: On Contract base.

Position: Assistant Branding and Field Sales Channel Engineer. RESPONSIBILITIES:

I developed a clear understanding of Intel's business practices including pricing, forecasting, T/C's, Distribution and Business Code of Ethics.

During customer's product design, responsible for design assistance including on-site visits to review designs, examine customer problems and provide suggestions on optimal ways to use Intel products and give clarity to segmentation of products.

Manage relationships between Intel and customers by establishing relationships with key individuals at accounts.

Identify and develop new opportunities within accounts. Copied from: www.hot nigerianjobs.com

Give product demonstrations and execute benchmarks to show product capabilities and ease of use.

Understand competitor's strengths and weaknesses relative to the appropriate technical strategy.

Communicate strategies to appropriate field and factory personnel to obtain required support and coordination.

Assist the customer throughout the development cycle to ensure successful completion of the product.

2009 - 2011 MATTSON CREATION:

11B, FATAI IDOWU ROAD, LEKKI PHASE1, LAGOS, NIGERIA. POSITION: Head of Sale and Marketing/ (logistics). RESPONSIBILITIES:

My role involves project implementation;

a) Planning and organizing two regional meetings on their respective themes. b) Contribute to the operational work of the HD Centre including building relationships and networks, identifying mediation opportunity

JOB PURPOSE/RESPONSIBILITIES

Plan, Direct and Deploy all Identified Network Projects and Programs to ensure High Speed of Time to Market. My role guarantees synergy, effective and efficient resource utilization, cost optimization and return on investments to deliver on Business goals and Network experience.

KEY ACCOUNTABILITIES

SUPPORTING ACTIVITIES (Financial& Strategy)

* I ensure Deployment of responsibility and site Sharing as per Annual Operating Plan.

* Implements approved Project Costs as it relates to objectives (Site sharing).

* Create Project Tracking Systems and ensure continual improvements in Business Model.

* Continuous evaluation of existing Service Level agreements with all stakeholders to achieve positive customer experience and optimize costs.

* Operate as a single point of Contact for all Management.

* Ensure areas that are controlled by Network impacts on gain in market share.

* Ensure innovative resource planning (Customer) Speed of Execution.

* Ensure that the speed to market exceeds competition and first-time resolution (FTR).

* Provide plans and set up process of increasing network coverage in strategic revenue generating locations.

* Determine and manage www.nigerianbestforum.com strict timelines and quality delivery in a multi-vendor environment with myndaztouch limited.

* Establish systemic process for the supervision of installation of new Devices with future capacity plan.

*Track Deployment and Upgrades as a part of Program Management Support to Network Operations.

LOGISTICS AND PROJECT MANAGEMENT

* Establish departmental processes to align to processes for all projects and enforce strict adherence.

* Ensure Management of CWIP (Capital work in Progress) to deliver on equipment’s not be obsolete in warehousing.

REGULATORY AND STATUTORY COMPLIANCE

* Ensure all necessary documentation for regulatory compliance is adequate and readily available.

* Ensure all statutory permissions required for deployment have been approved and documented.

PARTNER AND SUPPLY CHAIN MANAGEMENT

* Provide support and ensure effective process of Partner management of Service Provide and Infrastructure vendors. Establish procedure for improving rollout and maintenance vendor and subcontractor performance to ensure regular follow-up and objective measurements.

* Developing a win-win relationship by setting common goals and objectives.

* Ensure and monitor timely release of client request (CR) and Service Order.

* Provide platform for effective and speedy deployment. Review activities with the vendors and ensure that all the sites are inside the rental brackets and required permitting (environmental etc.) are secured in time to avoid project delays.

* Partner with Supply Chain Management Team and validate the requests and raise the purchase of new hardware based on standards.

* Ensure and coordinate various activities with Supply Chain Management for Warehousing & Dispatching of equipment’s to specific locations.

* Track and Follow-up on material delivery for the operation rollout (Local & imported) jobs.

2007 - 2009 SEMITONES ENTERTAINMENT (Musical Production & advertisement):

1, OLAKUNLE SELSI CRESCENT OFF OSOLO WAY, AJOA ESTATE. AIRPORT ROAD OSHODI, LAGOS, NIGERIA.

POSITION: Sales and Marketing/logistics

RESPONSIBILITIES:

Performing all aspects of customer relationship management.

Negotiating on behalf of the company.

Branding, Promoting and artiste’s management.

Logistics and transport operations

Manage and Organize Professional/Unprofessional models for musical video, billboard, pageants, and advertisement.

Organize Voice over artistes for jingles, Radio and TV commercials, Music and training Voice over artiste when needed.

Planning and executing end-of-the-year corporate gift Programs for the company.

Prepare and implement short and long-range marketing and sales strategies and plans.

Planning and executing video shoots, Radio/TV jingles, interviews, PR, and Programs of the company.

Providing market intelligent support to sales team and staff.

Performing all aspects of customer relationship (PR), management on assigned accounts.

2003 - UNICEF:

FORMERLY: 13A, OYINKAN ABAYOMI DRIVE IKOYI, LAGOS. NIGERIA. POSITION: WES SECTION; “The Consultant”

RESPONSIBILIYIES:

Taking inventory of all Pump heads, rising main, Connecting rod, Cylinders, Pump mechanic tools, Caretaker tools and Casing.

Review File (Warehouse Oshodi Lagos) and

(Wes Section Ikoyi Lagos) on Import and Export purchase if there were gap in delivery. Inspection of debt and default records.

VOLUNTARY WORK/ DEVELOPMENT/ ACCREDITATION

2001 - UNICEF:

FORMERLY: 13A, OYINKAN ABAYOMI DRIVE IKOYI, LAGOS. NIGERIA. POSITION: Liberian/Information and Communication Section. WORK ASSIGNMENT: Polio Eradication scheme in some parts Of the states in Nigeria.

Reports on every observation.

“SAY YES FOR CHILDREN” vote count nationwide.

2011 - CHARITY COMMUNITY DEVELOPMENT SERVICES

NSUKKA, ENUGU STATE, NIGERIA.

Certificate of Merit and Recognition.

PROFESSIONAL SOCIETIES AND ACTIVIIES IN CIVIC,

PUBLIC/INTERNATIONAL AFFAIRS.

Society of Transport Management.

Lekki Youth Association (Hart Project with Lagos State Motherless Babies Home Lion’s Vill).

Independent National Electoral Commission (INEC)

UNICEF “Say Yes for Children” Campaign/Vote Count globally. PROFESSIONAL TRAINING

Recognized by Intel Technology Provider (expert level) in;

Knowledge of Intel Technology based systems and solutions to business.

Intel SSD Sales Representative Training.

Learn to sell Intel Core Technology.

Security is Essential.

9 reasons All-in-One PCs can help grow your business.

Intel Wireless Display Technology.

Intel Quick Sync Video.

A Small Business case for a PC Refresh.

Productivity Benefits of 2nd Generation Intel Core.

Productivity Benefits for your Customer.

Cost Reduction Benefits of 2nd Generation Intel Core.

Protect your customer’s profits.

Helping You to Close the Deal.

Reasons for upgrading to Intel Solid-State Drives.

Security Benefits of 2nd Generation Intel Core.

Increase Server Power with the Intel Xeon 5600 Processor. INDUSTRIAL TRAINING

2004 – (3 Months)-NEXEN PETROLEUM:

Octagon Building, Victoria Island.

2006/2007 (6 months)-GUINNESS NIGERIA PLC:

Areas of Operation: Abia State; Umuahia & Aba, Imo State; Owerri, Orlu & Orji. POSITION: General Supervisor

RESPONSIBILITIES:

Mobilization of promoters and contact with the distributors.

Recruiting and Training of promoters and sub-supervisors.

Supervising various arms of promotions.

In charge of collecting & sending of promo reports.

Dropping of drinks/promo-materials to different outlets for the promotion.

Collation and Recounting of crown corks from promoters and for various arms of the ongoing promotions.

SKILLS

STRENGTHS:

Excellent public relations skills and self-confidence.

Result oriented and purposefully motivated

Passionate about servicing customers’ satisfaction.

Hardworking and Disciplined and High technical skills.

Ability to meet organizational / group goals.

Find it easy to adapt to any field.

IT Proficiency: Word, Excel, PowerPoint, Sales force, Internet, and Email. INTEREST

Learning, Traveling, photography, football, Interacting, Training, Children, Swimming, Singing, Dancing, reading short & brief books, meeting people, watching movies, and Achieving goals.

REFERENCES

References and letters of recommendation available on request.

Contact this candidate