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Team Lead Customer Service

Location:
San Bernardino, CA
Posted:
December 27, 2023

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Resume:

JD Jamie Dzuck

Colton, CA ***** 951-***-**** ad18t6@r.postjobfree.com

PROFESSIONAL

SUMMARY

Supportive Team Lead with over 10 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

SKILLS -Supervised over 14 associates

-operate 10 key

-trained and traveled to different

locations

-in charge of work distribution

-problem solving

-great customer service

-balance vault at the end of the day with

up to $100 million in cash vault.

Teamwork Abilities

Cash Handling Expertise

Conflict Resolution

Inventory Control

Problem Solving

Adaptability

Interpersonal Skills

Financial Reporting

Account Reconciliation

Confidentiality Maintenance

Compliance Standards

Continuing Education

WORK HISTORY CASH VAULT TEAM LEAD 04/2014 to 05/2023 GardaWorld Cash Services Ontario, CA

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Trained new team members by relaying information on company procedures and safety requirements.

Supervised team members to confirm compliance with set procedures and quality requirements.

Worked different stations to provide optimal coverage and meet production goals.

CASH AND DROP ROOM 07/2023 to 11/2023

Yaamava'Resort And Casino At San Manuel Highland, CA Balanced safe, prepared tills, and prepared register bags for next sales date.

Prepared bank deposits and corporate cash shipments. Sorted and counted coin and currency to make change for associates. CASHIER 09/2009 to 09/2014

Pomona Fairplex Pomona, CA

Performed cash, card and check transactions to complete customer purchases.

Welcomed customers and helped determine their needs. Responded promptly to requests for assistance, spills and customer inquiries.

CASH VAULT TELLER 02/1997 to 04/2014

Bank Of America Ontario, CA

Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.

Investigated staff out-of-balance conditions and instituted corrective procedures.

EDUCATION High School Diploma

Mar Vista Senior High School, Imperial Beach, CA



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