Customer Service Data Entry
Resume:
Robert W. Senecal
Northville, MI 48167
Cell 248-***-****
**************@*****.***
Personal Objective To gain employment in an environment with opportunity to advance.
Education
Schoolcraft College Livonia, MI September 1998-December 2002
● Associate Degree in Computer Graphics
Special Skills
● Experience in Internet sales
● Knowledge of filing and office software
● International shipping knowledge
● Years of Experience in the print industry.
● Customer Service experience
Work Experiences
March 2023-August 2023
Lincare
Job title: Call Center Customer Service
Answer phones and resolve customer problems and service requests
Data entry into Lincare’s system of customer data
August 2022 to November 2022
Max Printing
Job title: Customer service/Printer
Print and Scan documents for clients
Cashier
Data entry into Printer’s Plan
Using Indesign to design customer projects
May 2022 to July 2022
Cummins
Job title: Customer Care Advisor
Took in customer request for service and repairs
Advised customer of service costs and repair costs
Entered information into database
January 2022 to March 2022
US Bank via Robert Half
Job title: Default Counseling
Answered Questions about issues with Mortgages and payments to mortgages
Entered information into database
Took payments over the phone
September 10, 2020 to December 2021
Robert Half Contractor for Michigan Unemployment Agency
Job title: Customer Service agent/Pod Assist
● Provide clients/customers with information on their claims
● Fix customer/client errors on claims
● Help other agents resolve questions on their cases
● Uses Midas to investigate Claimant’s claims and figure out problems with claims ● Creates PowerPoint presentations for meetings
● Works with claimants to resolve issues with their unemployment claims ● Reviews claims to check for errors
November 2018 to August 28, 2020 Belanger Novi, MI
Job Responsibilities: Foam Trimmer/Sub Assembly
● Trim Foam and Drill holes in foam using foam machine driller and saw machine ● Assemble various car wash parts, panels, and other assemblies.
● Worked with logistics department to package and ship product
● Used Excel and Word to look up diagrams and details on parts
May 2018 to September 2018 Republic Pharmaceuticals Ann Arbor, MI
Job Responsibilities: Warehouse Associate
● Take drugs off shelves to be shipped
● Check to make sure right drugs and right quantity of drugs to be shipped
● Package drugs and ship drugs via FedEx
February 2018 to May 2018 Nalara Quality Systems Livonia, MI
Job Responsibilities: Material handler
● Inspected Automotive parts to ensure that they meet quality standards ● Packaged and shipped automotive parts to end customer
October 2017 to November 2017 Blue Cross/Blue Shield New Hudson, MI Job Responsibilities: Machine Operator
● Print Insurance Cards using DC900
● Inspect each card for errors, print quality
● Package and shipped cards to end customer
June 1998 to October 2017 Nordic Label Wixom, MI
Job Responsibilities: Rewind/Inspection
● Print packaging labels
● Inspect labels for quality
● Oversee shipment of labels
● Filed customer orders
● Maintenance of the shop
References
Lisa Miller Office Assistant 14943 Gary Lane Livonia, MI 48154 734-***-****
Brian Porter Cameraman 45760 Savannah Drive Canton, MI 48187 248-***-****
**********@*****.***
Chelsea King Office Manager 248-***-**** *****@***********.***
507 Eckschtay St. Novi MI 48374
Brian Jewett Machine Builder 18316 Pine East Brownstown, Mi 48193 313-***-****
*****.******@*****.***
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