Customer Service Medical Receptionist

Grace Mcclanahan

Senior Lead Manager

Dallas, TX

I have over 10 years experience in sales, retail, receptionist, medical receptionist, dog handling, medications, front desk in several areas . I am a certified safety dog handler, I have grooming experience doing baths and nails on dogs . I have over 10 yrs customer service skills, running a store myself opening and closing, bookeping skills and inventory as well . I have 18 yrs computer skills and running shifts . I am very motivated and organized, I do not miss work and I'm always on time .

#readytowork

Authorized to work in the US for any employer

Work Experience

Senior Lead Manager

PetSmart Pethotel - Castle Hills, TX

June 2019 to Present

I run my shift, do all paperwork pertaining to our dogs or cats visiting or boarding . I run the crew in the back, do the animals medications, baths and nails if needed by me, customer service, computer and register work . Open and close shifts .

Supervisor

Chicken Express - Dallas, TX

July 2009 to February 2012

Open store, prep food for the day, fill in on every position needed, oversee all employees Veterinary Receptionist

Lovers Lane Animal Medical Center - Dallas, TX

July 2003 to January 2005

I greeted clients with their pets, ran computer, checked pets in for the vet, did filing Call Center Representative

Graham heating and air - Saint Petersburg, FL

2000 to 2002

Cold calls, set appts for Graham technicians

Mechanical Assembly Technician

SES Electric - Dallas, TX

1990 to 1992

I did mechanical assemblies, wire harness assemblies and operated machines time to time Manager

The Beauty Mart - Dallas, TX

1985 to 1989

Opened and closed store, did inventory and the books, ran entire store myself, did all ordering Education

High school or equivalent in General studies

Lakewood High School - Saint Petersburg, FL

1984 to 1988

Skills

• Assembly (3 years)

• Data Entry (6 years)

• filing (1 year)

• Mechanical Assembly (3 years)

• Receptionist (10+ years)

• Call Center (2 years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Clerical (3 years)

• Customer Service Skills (10+ years)

• Management (9 years)

• Microsoft

• Billing

• Microsoft Word (2 years)

• Scheduling

• Excel

• Conflict Management

• Microsoft Office

• Microsoft Outlook

• Organizational Skills

• Outlook

• Time Management

• Animal Care

• Front Desk

• Cold Calling

• Kennel Experience

• Pet Care

• Pet Grooming

• Recruiting

• Team Management

• Dog Handling

• Project Management

• Typing (10+ years)

• Inventory (7 years)

• Communication (10+ years)

• Kennel (2 years)

• Dog handling (1 year)

• Administrative Experience

• Animal Handling

• Medication Administration

• Process Improvement

• Animal Restraint

• Medical Receptionist

• Animal Restraint

• Medical Receptionist

• Medical Records

• Pet Sitting

• Administrative and business operations (10+ years)

• Phone Etiquette (10+ years)

• Computer Skills

• Computer Skills

• Computer Operation

Certifications and Licenses

Animal safety certification

July 2019 to July 2020

This certifies that I can handle emergencies, non emergencies and handle pets in all ways needed with safety .

Assessments

Customer Focus & Orientation — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/1939295dfe0d7959a56865c9c49b2e9ceed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

May 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ aafa22716a48bf34440ea6741d237469eed53dc074545cb7

Work Style: Reliability — Highly Proficient

February 2020

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/ share_to_profile/00fbe306424f8c83da319d5d250a7589eed53dc074545cb7 Receptionist — Familiar

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/74d763d6a3adb64130c74823c4b5c466eed53dc074545cb7 Customer Service Fit — Familiar

April 2020

Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/50c6a6672d694a22ea6eead4cc3e2f8aeed53dc074545cb7 Veterinary Receptionist Skills — Familiar

January 2020

Managing practitioner schedules and maintaining accurate patient records. Full results: https://share.indeedassessments.com/ share_to_profile/3bec8a5a2d1185170f708f600d6f067deed53dc074545cb7 Work Style: Reliability — Highly Proficient

February 2020

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/ share_to_profile/099347e062a7825e69f65b722d903783eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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