Social Media Customer Service

SH Sarah Henderson

Heber Springs, AR ***** +1-501-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. SKILLS Account Management

Prospecting

Reference Selling

Prospecting Skills

Cross-Selling Products and

Services

Customer Engagement

Inventory management

Team collaboration

Market analysis

Empathy and understanding

Social media proficiency

Decision-making abilities

WORK HISTORY FRONT END CASHIER 10/2023 to CURRENT

Walmart Heber Springs

Responsible for representing Wal-Mart in a positive and welcoming way First responder to customer complaints, questions and concerns Ensure that Wal-mart customers leave the store happy, satisfied and looking forward to their next visit

Work closely with the front-end team to stage a well-stocked, clean and inviting front of the store

environment

Receive and secure cash payments, as well as process credit and debit cards accordingly

Appropriately bag consumer goods to preserve the integrity of purchased items Identify faulty items and resolve any issues before customer leaves the store FLOOR MANAGER 12/2019 to 03/2020

Orr Nissan South Shreveport, LA

Develop relationships with prospective and current car buyers Help salespeople and shoppers identify and prioritize automotive needs Analyze buyers' budgetary situations to establish an appropriate range of vehicles for them to choose from

Clearly and thoroughly demonstrate benefits and advantages of available vehicles

Provide financing options for customers, as well as coaching to salespeople on how to present them

Secure financing for customers with banking institutions Educate customers on how to use the new features in their vehicle Follow up with customers to ensure satisfaction with their vehicle, request to assist their friends and family with car buying needs, and identify when they may be ready to purchase another vehicle

Evaluate and value trade-in vehicles, as well as follow their progression through the shop to make sure they are ready for the lot and the website INTERNET MANAGER 12/2017 to 02/2019

Patterson Kilgore Chevrolet Dodge Jeep Ram Kilgore, TX Manage and maintain CRM, following up sales staff entries to make sure all relevant information was recorded

Contact those customers in the CRM who have purchased before and are likely to purchase again soon

Respond to all online inquiries

Maintain social media presence

Create compelling ads and commercials

SALESPERSON 03/2015 to 03/2017

Sparks Nissan Monroe, LA

Cultivated and maintained relationships within the community, providing people with a friend to buy a car from

Engaged customers seeking information on the lot about a vehicle Helped customers identify needs and desires for best vehicle selection Determined appropriate price range for successful completion of sale Enthusiastically demonstrated vehicles and provided safe and engaging test drives

Prompted buyers to move forward in the sales process Presented financing options to customers

Helped customers resolve challenges preventing them from owning their desired vehicle

Prepared their vehicle for delivery and explained their new features to them Followed up to make sure they were happy

Enjoyed lasting, repeat business as well as refrrals from happy buyers who wanted their friends and family to have as superb of a car buying experience as they did

EDUCATION Bachelor of Arts English Literature EXPECTED IN 05/2027 LSUS, Shreveport, LA

Certificate Automotive Finance 01/2020

Motiv Finance School, Dallas, TX

School General Studies 1999

Parkway High School

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