Quality Assurance Health Care
Resume:
Shantell Johnson
Dedicated worker, great work ethic, team player
Kansas City, MO 64127
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custodian/Janitor
SBM cleaning - Kansas City, MO
February 2023 to Present
I was responsible for Sweeping and mopping floors, vacuuming carpets Washing and sanitizing toilets, sinks and showers and restocking disposables. Staying focused on building upkeep, Wipe mirrors and windows. Report major damages, have Knowledge of safe disposal of chemical liquids and other hazardous components. I paid very good Attention to detail. Card Sorter
Hallmark Distribution - Kansas City, MO
October 2022 to February 2023
I would come in and and go to assign area. I would pick different holiday cards of what ever season was coming up. I would have to put them in certain different size boxes that the company wanted for that season. The Item would then be put on a Convery belt to send it to the right location in the back or ware house for shipping to send to the right location out side of facility. Assembly Line Worker
ford motor company-plant - Claycomo, MO
August 2021 to November 2022
I had to have Ability to perform manual labor, I Use hand, power tools, or scanners to install parts on vehicles or vehicle components or locating and obtaining parts for customer orders. standing and walking much of the time, and with a certain amount of manual dexterity (the ability to pick up, handle, and manipulate) parts and materials quickly and accurately. Quality Inspector/ shipping
MS Companies - Kansas City, MO
April 2022 to October 2022
Determine disposition and capability of finished manufactured product by collecting, classifying, analyzing and interpreting production and quality data and judging product acceptability in comparison to specifications. Maintains Manufacturing quality control and assurance operations by following quality assurance and inspection policies and procedures; reporting needed changes. Housekeeping
Comfort inn suites - Liberty, MO
February 2022 to May 2022
I performed basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out. Report and return any guest properties found in the rooms while rendering service. Report cases of property damage in commercial spaces to supervisor. Clean, disinfect and store all equipment at the end of the shift.
Operations Supervisor
MAXIMUS - Kansas City, MO
May 2019 to November 2020
Initiate calls to Veterans to educate them on their health care options and choices. Reach out to health care professionals in the community to coordinate medical appointments and follow-up care needs for Veterans. Protect the health care privacy of patients by strictly following HIPAA regulations. Research to find missing information; coordinate with other TriWest departments to resolve issues. After promotion i check daily attendance, Qa my agents calls assisted with any issue. Took over phone calls to help when needed . Manager meeting daily walk floor to see if any one needed assistance Housekeeper
St Luke Hospital - Kansas City, MO
October 2018 to January 2019
I performed basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out. Report and return any guest properties found in the rooms while rendering service. Report cases of property damage in commercial spaces to supervisor. Clean, disinfect and store all equipment at the end of the shift.
Roadside Assistant
EXL Service - Lee's Summit, MO
March 2018 to October 2018
Coordinate towing and roadside services for Allstate members. Provide highest level of customer support
(voice calls, emails, ). Authority to handle customers to facilitate resolution of their issues. Make all reasonable efforts to ensure customer satisfaction. Quality Assurance inspector
Ground effects/Ford Motor Company - Kansas City, MO April 2017 to March 2018
Determine disposition and capability of finished manufactured product by collecting, classifying, analyzing and interpreting production and quality data and judging product acceptability in comparison to specifications. Maintains Manufacturing quality control and assurance operations by following quality assurance and inspection policies and procedures; reporting needed changes. Patient Service Representative
TRIwest Healthcare Alliance - Kansas City, MO
February 2014 to January 2016
same as above Customer Service Representative Centrix Call Center - Overland Park, KS- January 2013 to February 2015- I handle inbound and outbound calls 40+ Calls a day- DEALING WITH MEDICAL TERMINOLOGY dealing with are VETERANS-helping set medical appointments. Lead Teacher
Sunrise Christian Assembly - Kansas City, MO
October 2015 to October 2015
Used resources, mentoring or counselors for my developing teaching skills. Focused on proven methods of teaching in order to make lessons more effective for students. Observation skills so I can offer a fresh and creative solution in some difficult situations. Manager JACK
IN BOX - Overland Park, KS
January 2014 to January 2015
Handle the morning open process, making sure the safe count was correct, making sure everyone was in uniforms. Having a meeting daily of our goals. Manage Inventory of the store - doing bank drops -ensure proper cleaning procedures are followed, maintain organization, assist with food, and Prep as needed. Housekeeper
Park meadow senior living - Kansas City, KS
September 2011 to April 2014
Clean, sanitize, mop, vacuum, dust, took out trash did 9 rooms a day all common area washed and fold linens for residents and assistants where every I was needed. I performed basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out. Report and return any guest properties found in the rooms while rendering service. Report cases of property damage in commercial spaces to supervisor. Clean, disinfect and store all equipment at the end of the shift. Supervisor OF CONCESSIONS LEVY RESTURANTS
sprint center - Kansas City, MO
September 2007 to August 2008
I was responsible for the productivity and action of groups of employee. Educate, coach, and direct. Making sure products was hot fresh for each customers. Making sure all polices and procedure was followed.
Education
College in Certified nursing assistant- CNA
Kansas college of nursing - Kansas City, KS
February 2021 to March 2021
High school diploma
Grandview High School
August 1999 to May 2004
Skills
• Customer Service
• Call Center
• Management
• Quality Inspection
• Quality Control
• Medical Terminology
• HIPAA
• Quality Assurance
• Supervising Experience
• Microsoft Word
• Leadership
• Packaging
• Project Management
• CGMP
• Cold Calling
• Manufacturing
• Supervising experience
• Guest services
• Typing
• Leadership
• Hospital experience
• Quality assurance
• Medical terminology
• CRM software
• HIPAA
Certifications and Licenses
ServSafe
driver's license
First Aid Certification
Food Handler Certification
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