Michael A. Shields

817-***-****

ad18ro@r.postjobfree.com

Summary Statement:

Advanced Technical Support Specialist experienced with diverse technologies. Extensive experience as a strategic member of corporate leadership teams. Able to establish rapport and credibility with diverse groups ranging from individuals to businesses. Solution-oriented with an eye on the end results. Over 15 years of experience managing customer service issues, IT, and personnel. Successful in resolving customers' and employees' concerns in both corporate and field environments.

Experience:

Locker MD Texas 9/23/20 - Present

Area Operations Manager

Responsibilities:

I am in charge of installing new electronic package delivery systems, as well as maintaining 280+ existing systems. I deal with all aspects of the construction of the facility location needs for our systems with all levels of the construction team. Velocity Inc. Ft. Worth, TX 7/17/18 - 9/22/20

Installation Technician

Responsibilities:

Experienced in vehicle installation of relays, cameras, head units, modems, and GPS tracking/monitoring devices on all types of 12, 24, & 48-volt vehicles & machines - to ignition, starter, horn, lights, fuse panels, and alarm systems. Smart Start Inc. Grapevine, TX 8/23/17 - 7/15/18

National Business Account Specialist

Responsibilities:

I was in charge of handling Administrative, Support Specialist, and Help Desk issues. Dealing with installers, lawyers, and managers on proper procedures and installation steps for any and all types of vehicles per clients requirements. Temp Agency Positions: 7/2014 - 8/2017

1. Carlton Staffing/ North Richland Hills 3/30/17 - 8/22/17 XPO Logistics

National Account Collections Specialist

Responsibilities:

I was in charge of managing a portfolio of companies invoices, making any corrections to them if needed, and ensuring they got paid in a timely manner according to their contract with XPO Logistics.

2. Wireless Advocates Ft. Worth, TX 9/22/16 – 3/29/17 Kiosk Manager

Responsibilities:

I am in charge of Managing my business as well as all other employees who are under me, assisting clients with AT&T, T-Mobile, and Verizon cellular phones, accessories, features and plans.

3. Cash Land/Cash America Martinsville, IN 10/21/14 – 9/21/16 Store Lead/Mgr in Training Arlington, TX

Responsibilities:

I was the manager on duty when the store manager or assistant manager were not present. I open and close the store, make and receive deposits from the bank, appraise jewelry, perform payday loans, pawn items for customers, and purchase items from customers.

4. Elwood Staffing/NSK Franklin, IN 7/2014 - 9/2014 Assembly/Manufacturing:

Responsibilities:

I was in charge of making HUB Bearings for Automobiles. I worked an assembly line, stocked parts, filled stations, maintenance on machines, packaged parts and labeled for shipping. Sprint Inc . Ft. Worth, TX 9/2011 - 6/2014

Advanced Technical Support Specialist:

Responsibilities:

Troubleshooting, Sales, Billing, Training Departments, Team Leading, Systems Management Specialist, Floor Walker, and Escalations.

Accomplishments:

Training all departments on billing, troubleshooting devices, and resolving issues that customers had.

Education:

1. Associates of Applied Science, Westwood College - Euless, TX 2. Associates of Arts, Black Hawk College - Moline, IL Training:

Auto Cad 2000, 2002 & 2004 Windows XP,Vista,7,8,& 10 Architectural Desktop 2004 Outlook

Revit 8.0 & 8.2 P2K/Premier/iCare/CST/CSM/Cisco/OMS

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