PROFESSIONAL PROFILE EDUCATION

Highly organized and friendly server with over 8 years June 2008

of experience providing exceptional customer service Associate of Liberal Arts in fast-paced and high stress environments. Kingsborough Community College Quick ability to resolve problems before escalating. Brooklyn, NY Exceptional relationship-building skills and ability to perform well in a team.

CORE QUALIFICATIONS

Customer Service

Bilingual

Database Management

Competent in FOCUS and ALOHA POS systems

Data Entry

Problem solving skills

Works well under pressure

Organization Skills

Time Management Critical Thinking

Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)

Highly motivated self-starter with experience producing high quality deliverables and able to work independently and in a team environment

Strong Communication skills, Collaboration & Team work and Interpersonal skills

Willingness to learn new things

Self-motivated to achieve peak performance, maintain top quality standards, and meet aggressive business objectives

PROFESSIONAL EXPERIENCE

Topgolf

5231 Express Dr N, Holtsville, NY 11742 July 2021 – Present Bayhost

Provide excellent customer service to guests, greeting and assisting clients in setting up the hitting bays

Respond to inquiries regarding menu and game play

Work closely with fellow associates during busy periods to ensure great customer experience

Demonstrate how to use the game play screens and explain safety rules

Knowledge of menu with the ability to assist guests in order selection by highlighting specific menu items and specials

Regularly follow up and engage with guests

Train new employees on our POS systems, and company policies and procedures

Coordinate with kitchen staff to ensure timely and accurate order preparation

Collect payments and process transactions with receipts

Ensure cleanliness of bays

Serve with outstanding attention to detail

NYC Human Resources Administration (HRA), Office of Child Support Services (OCSS) 150 Greenwich Street, New York, NY 10007

Bookkeeper II- Audit Unit February 2018 – October 2021

Reviewed account statements for accuracy and completeness by verifying, collecting and correcting additional data

Addressed errors as well as issues by conducting intensive review, including recovering copies of court orders or other applicable documents, and examining information entered in the Child Support Management System (CSMS) and/or ASSETS to determine correct action

Entered detail remarks and comments in ASSETS to make a historical record of all actions taken on a case

Complied daily and weekly statistical reports by summarizing production on standard forms to present an overview of the status or activity level of data entry Bookkeeper II- Account Statements July 2008-February 2018

Prepared accounting statements using ASSETS by reviewing fiscal data from automated legacy systems, inspecting, and verifying all account information provided, and recalculating all computations on the account, to ensure calculations are appropriate, concise, and accurate

Reviewed and analyzed child support cases, financial records, and prepared account statements to demonstrate accurate accounting of child support cases to respond to courts, clients, attorneys, and other third parties’ inquires that challenged the amount owed in a child support account

Responded and resolved all financial inquiries, issues and complaints

Prepared financial statements, produced monthly financial summaries and reports,

Verified accounting data for accuracy and completeness by calculating past due charges on child support cases

FRANKLIN JEAN KIM JIMENEZ

• Phone: 646-***-**** • ad18r7@r.postjobfree.com

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