Customer Service Project Manager
Resume:
Aaron Fritz
**** *. ***** ***** ***** Creek, AZ *5142
E: **********@*****.*** P: 303-***-****
Professional Summary
A seasoned leader with over 25 years of management experience in Telecom Construction, Healthcare, Development, Physician Recruitment, Community Relations, Security/ExecutiveProtection and Trust/Annuity administration. Drove business growth at every organization by providing great customer service and delivering unparalleled performance with attention to the smallest details.
Skills
●Customer Service
●Excellent critical thinking capacity and application
●Fast learner and a great team player
●Strong work ethic and drive to perform
●Masterful in both written and spoken communication
●Six Sigma, Lean and executive experience managing board, volunteers and teams.
Work Experience
HMW - Field Supervisor and Project Manager
June 2023 - December 2023
●Managed Subcontractors for Fiber optic HDD, Pathway creation, hard and soft surface restoration, Fiber placement and splicing. Lumin, Wyyerd, CenturyLink, Orbital, Pauley Construction QC trainer.
●Coordinated Permitting, Plan redesign and collaborated with engineering to ensure the work product was excellent.
●Extensive Traffic Control coordination on up to 6 job sites daily..
●Ensured Quality, Safety and WorkZone Cleanliness.
●Liaison to municipalities, utilities and property owners. Managed Customer Complaints.
Team Fishel - Supervisor
February 2023 - June 2023
●Managed Subcontractors for Fiber optic HDD, Pathway creation, hard and soft surface restoration, Fiber placement and splicing. Verizon, Wyyerd, SRP.
●Coordinated Permitting, Plan redesign and collaborated with engineering to ensure the work product was excellent.
●Tracked cost and revenue throughout job cycles.
●Ensured Quality, Safety and WorkZone Cleanliness.
●Liaison to municipalities, utilities and property owners.
Tilson Technology - OSP Construction Supervisor
June 2022 - January 2023
●Managed Business and customer relationships, by responding to issues with quality, production and performance.
●Coordinated all Hard Surface Restoration.
●Managed Traffic Control Plan creation and implementation.
●Osha 30 qualified Safety Manager.
Western Adventist Foundation
Treasurer and Corporate Officer
August 2014- May 2022
●Lead staff through innovative training, insightful evaluation, and continuous process improvement, while ensuring company compliance, and growing revenue by more than 20% every year for 8 straight years.
●Coordinated Investment of $500,000,000 in assets with more than 74 different investment models, while supervising staff in accounting, customer service, financial operations, and Administrative functions.
●Recruited and Hired new talent in tax processing and assisted in vendor coordination.
●Managed Software transition project to successfully move 4,768 accounts seamlessly.
●Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times. Successful audits for 8 years straight.
Director of Development - Pediatrics
Banner Health
August 2012-July 2014
●Lead fundraising program to help support Children throughout the Banner Health System.
●Secured more than 2.8 million for the foundation by repairing & growing relationships.
Director of Business Development
Centura Health
April of 2003 –June 2014
●Co-Lead the development of two new hospital campuses, fundraising, building community relationships, recruiting physicians and working with Chambers of Commerce, EDC’s, and community leaders to ensure a successful integration of the hospitals and the system of care we created for the community.
Associate Director of Managed Care Contracting and Marketing
Florida Hospital Heartland Medical System
July 1998 – April 2003
●Was part of a team that managed community relations, fundraising, Public Relations and Physician satisfaction and a three hospital system in central Florida. Learned skills in relationship management, contracting and legal review that continue to guide my success today.
Education
Masters of Business Administration - Webber University 2003
B.S. in Business Administration and Marketing - Union College 1998
Hobbies Volunteerism and Interests
I currently serve as the State Treasurer for the Arizona Rangers, an unpaid, volunteer law enforcement auxiliary. We serve Federal, State and Local authority’s as uniformed Rangers and operate under the color of their authority. Fashioned after the Texas Rangers, we seek to uphold the history of the West and seek to support our community by keeping people safe.
I also enjoy golf and am a member of the Papago Men’s Golf Club where I have modest success against some of the greatest golfers in the valley. Thank you for reading my resume entirely.
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