KAELI

BARON

ad18q5@r.postjobfree.com

716-***-****

Lockport, NY 14094

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I put pride into any work I do. PROFESSIONAL SUMMARY

Charter Communications, Spectrum - Customer Service Representative

Cheektowaga, NY • 06/2022 - 12/2023

Lockport Small Engine And Equipment Repair - Invoice/ Data Entry Clerk

Lockport, NY • 05/2021 - 01/2022

WORK HISTORY

Handled customer inquiries and suggestions courteously and professionally.

•

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

•

• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

•

• Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

•

Processed customer service orders promptly to increase customer satisfaction.

•

Participated in team meetings and training sessions to stay informed about product updates and changes.

•

• Sought ways to improve processes and services provided. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

•

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

•

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

•

Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

•

Organized, sorted, and checked input data against original documents.

•

• Completed data entry tasks with accuracy and efficiency. Updated and maintained customer information, documents and records.

•

• Used computer software to store and retrieve data. SKILLS

• Excellent people skills

• Work to go above and beyond

• Meticulous attention to detail

• Put pride in my work

• Thorough and efficient

• Focus on my tasks at hand

Brings me joy making others

happy and satisfied

•

Zeal and determination for

getting my job done

•

Won't be discouraged by any

tasks at hand

•

• Eager to learn new things

• Always looking to better myself

• Data Entry

• Appointment Scheduling

• Order Processing

• Empathy and understanding

• Interpersonal skills

• Positive attitude

• Critical thinking

Lockport High School

01/2022

Regents High School diploma

EDUCATION

Little Caesar's, Caroline - Customer Service Cashier Lockport, NY • 08/2020 - 03/2021

Collated and organized data entry documents into filing systems for easy access.

•

Verified accuracy of data entered into system to produce error-free reports.

•

• Sorted documents and maintained organized filing process.

• Answered customers inquiries about products and services available

• Calculated daily business earning from customers

• Seeking to leverage my expertise

An intuitive, up-beat, hard worker aiming to help achieve goals and take on more responsibility as quickly as possible

•

• Good reviews and tips from customers

• Always showed up on time / often worked past my scheduled hours

• Good relationships with co-workers

• Cooked and cleaned in the store efficiently

• Earned a higher pay

• Volunteered to work on off days

Went above and beyond to do a thorough job even when it wasn't the norm

•

Contact this candidate