Jo Ann Larrabee

*** ***** **** ******, *** ** Mesa, Arizona 85206

480-***-****

ad18pf@r.postjobfree.com

Professional Summary

I am a self-assured professional, skilled in interpersonal communications and offering a background in customer service. A problem-solver, looking to bring excellent client engagement skills to a position that hard work and honesty are appreciated.

I am living my dream of moving to Arizona from cold winters in Wisconsin. I am looking for a part time position, working remote from a home office.

Work History

Customer Advocate 11- 10-21 to Jan 24

GM Financial- Chandler, Arizona

Provide GM Financial Retail and Lease Customers with exceptional service

Provide End of Lease/ End of term Quotes

Assist with document retrieval request

Assist with monthly payments and billing questions

Pricing Coordinator- 12/19 to 05/21

Lowes Home Improvements- Mesa, Arizona

Run reports nightly to determine price increases

Print and replace all product labels nightly to insure correct pricing at the start of the next business day

Perform audits on all side-stacks, j-hooks and displays throughout the store on a quarterly basis to update and correct any miss-priced product

Audit and update all miss-match pricing from daily log report

When available, run IRPs for missing stock and upload report for down stocking

Update signage in all departments for upcoming Ad as needed

Sales Associate- May/19- October /19

Pic-N-Save Grocery- Racine, Wisconsin

Provided excellent customer service to clients coming through check out

Advised customers of specials promotions to increase sales

Processed various types of payments

Engaged customers for personalized service

Front -End Cashier- January/19-April/2019

Lowes Home Improvements- Mesa, Arizona

Provided excellent customer service to clients through the check out procedure

Advised and assisted customers of credit programs and up-selling of other ongoing programs and promotions.

UPC Coder/Field Intelligence Team- January/18- February /19

CrossMark- Plano, Texas

Code and upload data and imaged of UPC codes from designated Grocery, Department and Convenience stores

Scan UPC codes, complete and upload surveys, display information on planograms and end caps

Inventory and stock displays/end caps for specified companies as needed

Sales/Customer Service Coordinator- May 2006-December 2017

Reed Switch Developments- Racine, Wisconsin

Responded to all customer request via telephone, email and fax

Responsible for incoming sales, order entry, contract review, return authorization and scheduling of shipments

Prepared and updated all sales reporting

Obtained Documents needed for setting up account with credit limits

Reviewed and initiated payment terms and processed collections on delinquent accounts

Assisted with Human Resources responsibilities

Assistant to Owner/ President as needed

Responsible for all Employee engagement parties, meetings and activities

Education

1996-1998 Communication/ Public Relations - Carthage College- Kenosha, Wisconsin

1977 High School Diploma- Union Grove High School- Union Grove, Wisconsin

Skills

Data Entry Negotiation skills Mentoring

Customer Service Excel Reporting

Office Management Word Presentation skills

Management Office equipment Motivating Teams

Analyst Power Point

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