Nichol Leimetter

Excellent Researcher Support Staff

EXPERIENCE

March 2022 – October 2022

Office Receptionist Law Firm Las Vegas, NV

Las Vegas, NV 89108-5301

775-***-****

ad18p1@r.postjobfree.com

SUMMARY

Excellent skills in reception and customer skills based for assistance with office personal. Ability to work multiline call service environment. I can work with difficult customers calming them down to achieve satisfactory conversation moving forward to results for answers to questions and appointments for consultations. With the enthusiastic attitude I an happy to support any office staff to complete customer orientation to a high,

SKILLS

•Drafting of Legal Documents

•Client Intake Interviews

•CLIO Legal Software

•Knowledge of Court Deadlines

•Proficient in

•Microsoft Office

•Excellent Communication Skills

•Client Privacy

•Work Well Under Pressure • Legal Terminology and Procedures

•Knowledge of Local Court Rules and Statutes

•Detail-Oriented

•Reliable & Punctual

•Scheduled and confirmed appointments.

•Answered and directed incoming calls using multi-line telephone system.

•Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

•Served visitors by greeting, welcoming and directing to appropriate personnel.

•Scheduled and confirmed appointments and meetings for management team.

•Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

November 2021 - March 2022

Transaction Coordinator Brookshire Hathaway

•Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.

•Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.

•Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences.

•Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes.

•Drove efficiency of transaction processing through effective partnering with financial and customer operations teams.

•Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

February 2019 - February 2021

Medicaid Call Center Specialist Alorica

•Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

•Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

•Managed customer expectations by clarifying needs, identifying options and recommending products and services.

•Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

•Documented customer correspondence in CRM to track requests,

•Proficient in 10-key

•Customer Service Experience

•Scheduling Appointments

•Office Administration

•Proficient in Westlaw

•Legal Research and Writing

•Data Entry

•Document Filing and Prep

•Medical Billing & Insurance

•Motions and Briefs

•Strong Problem-Solving Skills

•Positive Attitude and Energetic

•Customer Service

•Multitasking and Prioritization

•Reliable and Punctual • Verbal and Written Communication

•Customer Service-Oriented

•Organization and Efficiency

•Call Answering and Routing

•Appointment Scheduling

•Scheduling and Calendar Management

•Multi-Line Telephone Skills

•Visitor and Customer Relations

•Computer Proficiency

•Administrative Support

WEBSITES, PORTFOLIOS, PROFILES

Linkden

Facebook

Ziprecruiter

problems and solutions.

•Maintained strong call control and quickly worked through scripts to address problems.

•Audited customer account information to identify issues and develop solutions.

•Consulted with customers to resolve service and billing issues.

September 2019 - November 2019 Law Office Legal Assistant

•Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

•Managed office scheduling and kept accurate notes on deadlines, motions and other dates.

•Handled telephone calls, meeting plans and conference organization requirements.

•Maintained knowledge on case status by reviewing relevant records and reporting back to clients.

•Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

•Redacted confidential information from legal documents on case-by-case basis.

February 2019 - September 2019 NATRC Assistant

•Greeted visitors or callers to handle questions or direct to appropriate staff.

•Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

•Collected payments, issued receipts and updated accounts to reflect new balances.

•Maintained business records by updating customer information.

•Answered phone calls and welcomed visitors to office.

•Updated website with current and relevant information.

•Managed social media through post creation and community engagement.

July 2019 - July 2019

Registration Transactional Specialist EAA Camper

•Processed invoice payments and recorded information in account database.

•Managed all payments processing, invoicing and collections tasks.

•Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

•Enforced compliance with organizational policies and federal requirements regarding confidentiality.

June 2018 - September 2018

Document Retention Specialist Vox Planning

•Completed documents and work requests according to company standards.

•Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

•Set up documents for individual projects based on specifications.

•Uploaded documents to control sites, tracked transmittals and coordinated revisions.

•Converted documents for specific personnel or project needs.

•Filled out and stored transmittal logs for permanent records.

•Managed document processes through scanning, filing and transmitting while following all standard procedures.

•Utilized imaging systems to store records into remote storage.

•Organized, maintained and safeguarded files and databases.

March 2018 - June 2018

Intern Law Offices Doug Jaffe

•Conducted legal research and analysis to draft legal opinions, studies and reports.

•Performed complex legal research to prepare for cases or arbitration.

•Heard evidence, ruled on admissibility and made reasoned decisions supported by evidence.

•Argued clearly, logically and persuasively in written and oral form.

•Interpreted laws and regulations in non-complex terminology to educate individuals.

November 2016 - October 2017

Spa Consultant True Rest Spa

•Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.

•Suggested and sold salon services and retail products to customers.

•Collected, tracked and evaluated current business and market trend data.

•Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

February 2017 - April 2017

Home Showing Assistant Temps Plus

•Maintained current and accurate CRM database of prospective customers.

•Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.

•Assisted homeowners with relocation and moving services after sale of each home.

•Followed up with prospects throughout sales processes to offer assistance.

EDUCATION AND TRAINING

August 2021

A.A

Northwest Career College

GPA: 4.0

Bachelors

Abraham Lincoln University

ACTIVITIES AND HONORS

Punctual, reliable, and hard-working Paralegal seeking to obtain a legal support position while utilizing my education and skills to serve your law firm and clients effectively and successfully.

INTERESTS

LICENSURE, Notary Commission California [2018-2020] Real Estate

License California [2016-2020] Certified Transaction Coordinator California [2017]

LANGUAGES

ASL:

Professional

CERTIFICATIONS

•Licensed Real Estate License - 2016-2020

•Licensed Notary - 2016-2020

•Customer service awards - 2018-2020

•Sales, Wells Fargo - 2002 - 2005

ASL

• I can converse on a basic level with Deaf community to make them feel welcome as a customer

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