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Customer Service Patient Care

Location:
Killeen, TX
Salary:
20.00
Posted:
December 26, 2023

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Resume:

Shandray Noble

**** ***** *** **. *******, TX ***42

ad18nz@r.postjobfree.com 254-***-****

SUMMARY

Two years’ experience as a Phlebotomy Technician Donor for the American Red Cross as a volunteer from 2017- 2019.

Experienced Dialysis Technician seeking to become part of your healthcare team.

Proven ability to provide excellent customer service, patient care, and develop continuous care for patients.

Dedicated, committed, detail-oriented, and proficient employee with over twenty years of military service.

CPR Certified.

Cardiac Arrest/AED.

Bleeding Control/Shock Management.

Ability to assess and monitor patients closely and effectively.

Experienced in Venipunctures.

Medical Terminology.

Vital Signs and Measurements.

Experienced in administering medications.

Lab procedures.

Medical Office Procedures.

Excellent Written and Verbal Communication Skills.

Proficient in Microsoft Power Point, Word and Excel.

PROFESSIONAL EXPERIENCE

Phlebotomy Technician Donor September 2017- October 2019

American Red Cross Killeen, Texas

Performed over 50 successful donor collections with an accredited laboratory within the last two years.

Interacted with donors to collect blood products. Performed a variety of duties on a rotating basis in various sections to include phlebotomy, registration, vitals, donor interview, initial blood product processing, and donor recovery. Interacted with donors and staff in a tactful, professional, and courteous manner.

Performs phlebotomy to draw blood samples and blood products from adults. Reviews collection kit to ensure all required information is present; determines types of specimens to be collected and ensures proper patient preparation. Selects appropriate venipuncture site and cleans to ensure contamination-free field, taking into account any adverse reaction to cleaning solutions if indicated by Soldier/civilian or medical personnel.

Performs routine and complicated venipuncture. Applies sterile dressing to site and instructs donors on care required to prevent infection and/or bruising. Provides immediate care to donors who may faint or become nauseous during the procedure. Collects specimens into appropriate anticoagulant, preservative or clot tubes as required by test requested.

Documented results of waived Point of Care Testing in the Vitals Section. Performed quality control and routine maintenance according to local Standard Operating Procedures (SOPs).

Labels specimens in accordance with the SOP. Follows all regulatory and safety guidelines for sample shipment and handling of all specimens. Follows infection control regulations in handling, storage, packaging, and disposal of biohazard materials. Determines the specimen(s) to be collected for the laboratory work based on the laboratory requisition or clinical orders entered in the hospital information system. Able to explain the procedure for collection of specimens to the donor.

Chronic I Patient Care Technician March 2017 - September 2017 (40 hours/week) Scott and White East Dialysis Clinic Killeen, Texas

Assemble and disassemble hemodialysis machines.

Initiates dialysis treatment and monitors patients and equipment.

Incorporates dialysate, according to formula.

Obtains and records pre-dialysis and post dialysis vital signs, temperature, and weight.

Explains dialysis procedure and operation of hemodialysis machine to patient before treatment to allay anxieties.

Cleans and prepares area of access, using antiseptic solution.

Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits.

Calculates correct fluid removal or replacement during dialysis procedure according to unit protocols.

Monitors patient for adverse reaction and hemodialysis machine for malfunction and reports any abnormalities to the charge nurse immediately.

Discards dialysis supplies and sanitizes equipment.

Cannulates patients with correct needle according to physician’s prescription orders.

Utilizes knowledge of human anatomy, aseptic and sterile techniques and phlebotomy equipment to make the decision in the choice of the phlebotomy site.

Communicates with physicians for additional required information of laboratory specimens, such as, retrieving specimens, obtaining test results from reference laboratories, initiating order entry and patient registration, etc.

Instruct patients in the correct use of the specimen containers and the precise times of specimen collection.

Execute finger or heel sticks for micro-samples of capillary blood on neonates to adults as required.

Human Resource Supervisor February 1996 - March 2017(40 hours/week)

United States Army Fort Hood, Texas

Works cooperatively with staff to define staffing needs required to support mission essential tasking’s.

Implemented an effective recruitment and selection process for all employees.

Planned, elevated, and administered the equal opportunity provisions and works cooperatively with others to ensure compliance with federal and state laws and regulations.

Serves as a liaison between the military and civilian employee training programs to facilitate successful training programs.

Uses management practices that promote collegiality, teamwork, and collaborative decision making among staff.

Develops and implements internal auditing processes to ensure training integrity.

Ensures that the department operations contribute to the attainment of company goals and objectives.

Recommends policies to improve human resource related programs.

Compiles, maintains, and files all physical and computerized reports, records, and other documents as required.

Supervises and evaluates the performance of other human resource department personnel.

Other duties as assigned.

EDUCATION

Joseph S. Clark High School - May 1994

CERTIFICATIONS

Red Cross Phlebotomy Training with Darnall Army Medical Center Staff - September 2017

Scott & White Dialysis Training - April 2017

Pharmacy Technician Certificate - September 2016

Human Resource Management Course - June 2005

Phlebotomy Certification – March 2005



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