Keshia Nequai Gary

**** ******* ****** ******** **. 31906 * 706-***-***** ad18nx@r.postjobfree.com

PROFILE

Motivating Team leader with 15 years experience in Leadership roles.Skilled at designing production schedule with proven history with maximizing productivity for production.Dedicated to safety and proactive organization.Two years of experience in Remote healthcare enrolling clients, and educating them on their benefits.

QUALIFICATIONS HIGHLIGHT

Training and Staff Development Policy/Procedures Credit card payments Case Management Services Process Improvements Quick Problem Solving Skills Quality Management Patient Education Multidisciplinary Team Oriented Sales expertise/Report generation Risk Assessment Advocacy PROFESSIONAL EXPERIENCE

Jan-2022-Feb-2023 ADT ALARM SYSTEM IRVING, TEXAS

● Documenting conversations with customers,to track request problems and solutions.

● Asking probing questions to determine service needs and accurately inputting information into the electronic systems.

● Build client rapport while accurately processing repair documenting and troubleshooting technical discrepancies through completion.

● Make outbound calls to obtain account information.

● Review account and service history to identify trends and issues.

● Respond to inquiries, complaints, and grievances to provide immediate corrective action

● De-escalate problematic customer concerns,maintaining calm and a friendly demeanor.

● Educare customers on special pricing and opportunities offerings.

● Provide support for staff, being available on call during emergencies. May-2020-Dec-2021 Alorica Staffing Wellcare Healthcare San Diego Ca.

● Taking inbound calls for clients to enroll in medicare.

● Explaining features of the medicare ancillary products available.

● Maintain a working rapport with staff, residents and family members to enable effective communication of pertinent information concerning the patient well-being and care.

● Qualify and educate plans to clients that meet their needs.

● Answering various questions from clients.

Dec-2013-April-2020 Bellsouth Telecommunications Atlanta Ga.

This was an intense job, in which I had to document conversations, track request problems and solutions for the customers.I also assisted customers on making payments to their accounts and setting up payment plans if needed. I also had to keep the work area neat and clean of debris and trash. promoted to leadership position recognizing strong work ethic and exceptional customer service.Upheld strict policy and control policies during customer interactions.

EDUCATION

2003 Columbus Technical College Columbus, GA

Hospitality /Education

LICENSURE AND CERTIFICATION

Computer Programming and Word Documents

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