Customer Service Sales Representative
Resume:
Mary Ann Rosenberg
ad18nw@r.postjobfree.com
Hollywood, Florida
WORK HISTORY:
Customer Service 02/21- 11/21
Maximus/ Kforce Remote/Work from Home
Contract Employment to assist the Internal Revenue Service
Customer Service position. Answer inbound calls regarding stimulus payments Resolve caller concerns and disputes
De-escalate callers and situations
Assist and resolve caller disputes
Troubleshoot technical issues with callers
Sales Representative – 2017 - 2019
Blue Star Senior Tech, Tampa FL
Hectic Inbound call center environment
Ability to work under pressure and at a fast pace
Adept and asking questions and building relationships
Presened solutions and described the technical and safety benefits. Including 24-hour monitoring, slip and fall detection, and what to do during a heart attack
Coordinated with other departments
Top Achiever and winner of multiple awards
Account Executive – 2013-2014
Digital Age Marketing Group, Ft. Lauderdale, FL
Presented proposals by providing innovative media solutions to influence Lawyers and Doctors to plan, shop and buy
Conducted research and deliver powerful insight on the benefits of Search Engine Optimization
(seo)
Created customized online marketing campaigns
Sold website development and ongoing pay per click (ppc) advertising campaigns
Sold Social Media consulting
Focused on geographical ranking, targeting specific customers
Presented written proposal
Negotiated and close new business
Utilized Email Marketing blasts
Worked closely with the customer and various departments to provide a seamless onboarding experience
Increased revenue by ongoing prospecting, securing new advertisers Sale Representative – 2009-2013
Multiple Sclerosis Foundation, Ft. Lauderdale, FL
Knowledgeable about the foundation’s initiatives
Instrumental in raising awareness
Top ranked at generating donations to improve the foundations funding
Adhered to strict Quality and Assurance guidelines
Present with the highest level of integrity as all calls were scrutinized and monitored
Consistently surpassed goals
Sales Associate – 2000 - 2008
American Research Chemicals, Ft. Lauderdale, FL
Generating sales to grow business
Provide exceptional customer service to drive sales
Make high volume outbound cold calls
Build relationships with new customers to establish business growth • Listen to customers' needs and make appropriate recommendations • Promote products and services
Communicate the value of our offerings
Gain commitments from new customers
Successfully met and exceed monthly sales goals
EDUCATION
High School Diploma 1990
Keiser College 2002
Contact this candidate