REHAN ZAHID

ADDRESS: House Number ***/**-B, PCSIR Staff Society, Lahore, PK - 54000

PHONE: +92-322-*******

E-MAIL: ad18n2@r.postjobfree.com

OBJECTIVE

Meeting new people and new experience is a learning process that interest me. Friendly and enthusiastic with experience in customer service, administration, managerial role and sales. Possesses computer proficiency in data base and language and is able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. HIGHLIGHTS OF QUALIFICATION

INTERPERSONAL SKILLS

Used Mathematical skills at workplace to solve random problems which resulted in better processing of collecting work data

Fluent in reading, writing and speaking English in order to have successful presentations to supervisors and managers at workplace

Used effective interpersonal and communication skills to communicate with diverse workers and managers at different levels

Remained focused on improvement changes by continuous learning which benefited the company with new ideas SUPERVISION SKILLS

Scheduled production and ensured safety procedures that helped to minimize the hazards in the company

Monitored and reviewed information from materials, events, and the environment to detect and assess problems which prevented the future difficulties and enhanced the production

Assured and controlled the quality standards of the product during production tasks which ensured the efficiency of process and quality of product

Coordinated with other departments such as Customer Support, Planning Department and Human Resource department in order to improve productivity

Ensured the product quality by choosing the best metals and minerals which benefited the company in maintaining a better product quality and hence marketing for sales engineer

Observed workers and monitored the production processes which resulted in increased accuracy and efficiency in overall production of company

OPERATER SKILLS

Calibrated machinery every two hours and complete paperwork and self-quality check every hour

Prepared, scanned, and quality checked documents/images being converted to electronic/digital format

Performed quality checks to ensure finished products meet established quality standards

Conducted in-process quality check and took necessary actions for non-compliance

Performed in-process quality checks and manual inspection of finished products CUSTOMER SERVICE SKILLS

Managed large amounts of incoming phone calls during per shift

Generated sales leads to keep the record updated

Identified and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provided accurate, valid and complete information by using the right methods and tools

Met customer service team sales targets and call handling quotas to maximize sales

Handled customer complaints, provide appropriate solutions and alternatives within the time limits and followed up to ensure resolution

Kept records of customer interactions, process customer accounts and file documents

Followed communication procedures, guidelines and policies as per workplace requirement

Took the extra mile to engage customers

ADMINISTRATION SKILLS

Conferred with management to resolve worker problems and complaints which created a better work environment in the company

Recommended measures such as staff initiatives to managers in order to motivate employees which resulted in improved production methods and product quality

Directed and coordinated the activities of the workers engaged in the production processes to increase productivity

WORK EXPERIENCE

STRAUMANN GROUP DIGITAL PLANNING SERVICES

STAGE OPERATOR

MAY 2018 – CONTINUED

962 Block L, Phase 2, Johar town, Lahore PK

CHECKERS PVT. LTD.

CUSTOMER CARE REPRESENTATIVE

JAN 2009 – MAR 2011

13 Shaheen Towers, 23-A BLOCK 6, PECHS MAIN SHAHRAH-E-FAISAL, KARACHI

BAILEY’S & COMPANY

ADMINISTRATION ASSISTANT TO DIRECTOR

NOV 2007 – JAN 2009

Al. Mughni, M-1-94C, Jami Comm Badar Comm. Street 11, 7, Phase V Karachi, Pakistan

WARID TELECOM

MANAGER FRANCHISE

DEC 2005 – OCT 2007

Railway road, Sahiwal, Pakistan

AERO ASIA INTERNATIONAL

ADMINISTRATION ASSISTANT (HUMAN RESOURCE)

JUL 2004 – NOV 2005

Office 20 Cargo Complex, Jinnah International Airport, Faisal Cantonment, Karachi, Pakistan EDUCATION

BACHELORS IN COMPUTER SCIENCES (BCS)

Session 2003 – 2005

Newports University of Communication & Economics

40-L, Block-6 PECHS, Karachi, PK

INTERMEDIATE

Session 1997 – 1999

St. Patrick’s College

S.J. Sarwar Shaheed Rd, Saddar, Karachi, PK

MATRICULATION

1997 Completed

The Toddlers and Junior Academy

Block 2 PECHS, Karachi, PK

ADDITIONAL CERTIFICATION

EaCCP Certification

2005 Completed

Aptech, Karachi, Pakistan

C1 – Tariq Center, Tariq Rd, Karachi, PK

Contact this candidate