Tameeka Manning

Plano, TX *****

ad18mc@r.postjobfree.com

+1-770-***-****

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Highly organized, proactive and punctual with team-oriented mentality. I'm motivated and eager to begin new challenges with a successful team.

Authorized to work in the US for any employee.

PSC SERVICES/ HEALTHCARE SERVICE REPRESENTATIVE

01/2017 – 08/2023

Dallas, Tx

Monitors all client transactions, and advises insurers of any changes to the Insured’s policy

Create Client/Insured profiles and leveling structure

Enter and maintain Client/Insured account specific information for active and cancelled accounts

Enter and modify data related to partner contacts and contact information

Enter and maintain renewals and cancellations

Enter and maintain: Policy/Coverage, Premium, Carrier, Broker, and Client/Insured data

Maintain an “Instructions” Library for the Carrier, Client/Insured and Billing

Upload electronic documents for all policies and set up forms for individual policyholders

Cigna/INTAKE SPECIALIST CUSTOMER SERVICES 09/2017 –09/2019

Plano, Tx

Create and distribute electronic/paper claims kits

Ensure a smooth even flow of work goes to each DC, to help ensure maximum efficiency in the DC’s to maintain a high level of efficiency, which results in quicker turns in customer orders

Corporate work environment experience required with 1+ years’ in a high volume/customer service role

Work in a fast paced, deadline-oriented environment and a team player

Identifying and eliminating barriers to accuracy, productivity, and quality of work

Quality Assurance program to "Move the needle"

EXPERIAN/ADMINISTRATIVE SPECIALIST ON LINE CUSTOMER SERVICE REPRESENTATIVE

09/2015- 08/2017

Allen, TX

Participate in monthly phone training sessions to ensure there is 100% retention of SOP’s and that world class service is being delivered

Participate as needed in the department.This might include helping build bikes for an upcoming event, proof reading the Shimano Parts catalog for dealers

Participate in weekly team meetings to stay current on all necessary protocols pertaining to the company’s SOP’s

Resolves questions/concerns from Advanced Convention Services customers effectively and efficiently through the use of active listening and personalizing techniques based on the customers’ needs

Monitor agent’s calls and emails for accuracy of information and call handling standards

Initiate contact and provide follow-up with customers and field representatives in an effort to obtain accurate billing information

Identify, communicate and respond to reported problems or complaints in a timely fashion

PROFESSIONAL SKILLS

Receive ongoing coaching and feedback to develop your skills and advance your career

Proven ability to multitask and re-prioritize tasks as needed

Skills Customer Service (In-depth)

Effective communication skills - both verbal and non-verbal

12+ years of call center, customer service experience

Multitask, prioritize and stay organized

Intermediate skill set in Microsoft Outlook, Word and Excel

EDUCATION

Associate of Arts in Business Richland College - Dallas, TX

GED – Plano, TX

Certifications and Licenses

Lines Adjuster Insurance

Certified Notary Public

Contact this candidate