Outside Sales Customer Service

DAVID D. WALKER ● 612-***-**** *************@*****.***

Professional Summary

Sale Consultancy – General Management – Executive Accounts

A seasoned profession with 10+ years of experience working with a diverse client base. Background encompasses a $5.1M track record in consultative sales, many years of experience in business administration, including personnel, office/sales management, inside/outside sales, sales trainer.

Key Competencies

Proven communication skills ● Analytical skills ● QuickBooks ● Quicken ● TurboCASH

Microsoft Office Suites ● Sales Training ● Inventory ● Customer Services ● Sales

Professional Experience

New Era Technology (previously Comm-Works); Arden Hills, MN Mar 2019-July 2023

Project Expeditor

Maintained work order status throughout the lifecycle process including dispatching, onsite verifications, status updates and close-out activities to make sure all projects were completed on time.

Sustained daily, weekly, and monthly works order schedules, escalating any scheduled deviations to the proper project team members ensuring customer satisfaction.

Improved customer satisfaction score.

Xpress Wireless LLC dba Boost Mobile and Community Wireless LLC; Minneapolis, MN

Owner/Operator April 2011- Mar 2019

Maintained all accounting operations for stores to meet monthly goals.

Sustained inventory allowing for monthly increase in sales.

Excelled at friendly customer service making stores the go to place for phone purchases and problem solving.

Responsible for all day-to-day operations including hiring, training, scheduling, and discipline of employees.

In charge of all products and pricing, cashiering, ordering, cleaning opening and closing of the store and general small business detail.

SatCom Marketing, LLC; Brooklyn Center, MN Jun 2009- Mar 2011

Sales Consultant/Trainer

Responsible for classroom instruction on-the-job, and one-on-one coaching sessions to support an environment of positive achievement.

Prepared and submitted training reports to maintain open communication with the call center, training, and account management teams.

Ensured that all training-related campaign materials were maintained, and easily available.

Assisted in the development of new training materials used to keep workforce informed of all necessary changes in procedures.

Promoted to Sales Trainer after six weeks on the job.

Education:

University of Washington; Seattle, WA; Bachelor of Science – Business Management

Centralia Community College; Seattle, WA; Associate of Applied Science – Business Administration

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