Data Entry Customer Service
Resume:
Oleg Glushkov
La Mesa, CA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Freight Dispatcher
Sputnik Logistics - San Diego, CA
August 2021 to Present
• Booking loads for carriers and owner-operators, optimizing logistical operations.
• Successfully negotiate rates with brokers, consistently achieving higher earnings per mile for drivers.
• Maintain up-to-date communication with brokers and drivers, ensuring the smooth handling of daily operations and paperwork.
• Committed to ensuring driver safety and load security, facilitating the delivery of goods in a timely and secure manner.
• Oversee all necessary documentation, resolving any issues related to delivery, including delays and detentions.
• Managed and maintained all essential paperwork, including Carriers Set Up, Bills of Lading (BOL), Proof of Delivery (POD), and insurance documents, ensuring accuracy and up-to-date records Manager
K1 Speed - San Diego, CA
April 2015 to July 2021
• Led and motivated a diverse team of over 30 members, driving high performance and productivity in a fast-paced environment.
• Strategically managed daily operations, optimizing team output and enhancing overall service quality.
• Identified and implemented improvements in sales, management, and operational processes, contributing to significant business growth.
• Conducted comprehensive training for new employees, fostering skill development and operational excellence.
• Collaborated closely with the marketing department, playing a key role in the creation and execution of effective promotional strategies.
• Promoted positive customer experience through day-to-day supervision and management of racing facility.
• Evaluated facility operations and personnel to ensure compliance with safety, health, and customer satisfaction regulations.
Marketing/Sales Ambassador:
Welk Resorts Group - San Diego, CA
November 2014 to March 2015
• Engaged with potential customers, effectively communicating the benefits and features of the time- share program.
• Conducted comprehensive presentations, showcasing the advantages of program options and creating tailored invitation packages.
• Utilized persuasive communication skills to interest customers in time-share opportunities, fostering long-term customer relationships.
Manager Assistant/ Logistics Supervisor/ Customer Service Bersa Computers - Almaty
May 2008 to March 2010
• Assisted the General Manager with scheduling, data entry, and document management, ensuring operational efficiency.
• Supervised logistics activities, including inventory management, product shipment and reception, and sales optimization.
• Provided exemplary customer service, assisting customers in selecting hardware and software products to meet their needs.
Education
Associate's Degree in Business and Economics
Grossmont College - El Cajon, CA
2010 to 2015
Skills
• Microsoft Office (10+ years)
• Operations (5 years)
• Scheduling (4 years)
• Training & Development (5 years)
• Inventory Management (5 years)
• Russian
• Data Analysis (2 years)
• Team Management (5 years)
• Management (7 years)
• Logistics (3 years)
• English
• Negotiation (5 years)
• Document Management (7 years)
• Data entry (3 years)
Languages
• Russian - Fluent
• English - Fluent
Certifications and Licenses
California Driver's License
California Food Handler
Freight Dispatch Certificate
June 2021 to Present
Freight Dispatch Certificate
Additional Information
• Sales Acquaintance
• Customer Relationship
• Retail and Merchandising
• Basic Managerial Experience
• Strong Computer Knowledge :
MS Office: Excel, Word, PowerPoint, Outlook, Access, OneNote. QuickBooks, Adobe Photoshop, Pinnacle
Fluent in: English and Russian languages.
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