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Data Entry Customer Service

Location:
San Diego, CA
Posted:
December 26, 2023

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Resume:

Oleg Glushkov

La Mesa, CA *****

ad18lr@r.postjobfree.com

+1-307-***-****

Authorized to work in the US for any employer

Work Experience

Freight Dispatcher

Sputnik Logistics - San Diego, CA

August 2021 to Present

• Booking loads for carriers and owner-operators, optimizing logistical operations.

• Successfully negotiate rates with brokers, consistently achieving higher earnings per mile for drivers.

• Maintain up-to-date communication with brokers and drivers, ensuring the smooth handling of daily operations and paperwork.

• Committed to ensuring driver safety and load security, facilitating the delivery of goods in a timely and secure manner.

• Oversee all necessary documentation, resolving any issues related to delivery, including delays and detentions.

• Managed and maintained all essential paperwork, including Carriers Set Up, Bills of Lading (BOL), Proof of Delivery (POD), and insurance documents, ensuring accuracy and up-to-date records Manager

K1 Speed - San Diego, CA

April 2015 to July 2021

• Led and motivated a diverse team of over 30 members, driving high performance and productivity in a fast-paced environment.

• Strategically managed daily operations, optimizing team output and enhancing overall service quality.

• Identified and implemented improvements in sales, management, and operational processes, contributing to significant business growth.

• Conducted comprehensive training for new employees, fostering skill development and operational excellence.

• Collaborated closely with the marketing department, playing a key role in the creation and execution of effective promotional strategies.

• Promoted positive customer experience through day-to-day supervision and management of racing facility.

• Evaluated facility operations and personnel to ensure compliance with safety, health, and customer satisfaction regulations.

Marketing/Sales Ambassador:

Welk Resorts Group - San Diego, CA

November 2014 to March 2015

• Engaged with potential customers, effectively communicating the benefits and features of the time- share program.

• Conducted comprehensive presentations, showcasing the advantages of program options and creating tailored invitation packages.

• Utilized persuasive communication skills to interest customers in time-share opportunities, fostering long-term customer relationships.

Manager Assistant/ Logistics Supervisor/ Customer Service Bersa Computers - Almaty

May 2008 to March 2010

• Assisted the General Manager with scheduling, data entry, and document management, ensuring operational efficiency.

• Supervised logistics activities, including inventory management, product shipment and reception, and sales optimization.

• Provided exemplary customer service, assisting customers in selecting hardware and software products to meet their needs.

Education

Associate's Degree in Business and Economics

Grossmont College - El Cajon, CA

2010 to 2015

Skills

• Microsoft Office (10+ years)

• Operations (5 years)

• Scheduling (4 years)

• Training & Development (5 years)

• Inventory Management (5 years)

• Russian

• Data Analysis (2 years)

• Team Management (5 years)

• Management (7 years)

• Logistics (3 years)

• English

• Negotiation (5 years)

• Document Management (7 years)

• Data entry (3 years)

Languages

• Russian - Fluent

• English - Fluent

Certifications and Licenses

California Driver's License

California Food Handler

Freight Dispatch Certificate

June 2021 to Present

Freight Dispatch Certificate

Additional Information

• Sales Acquaintance

• Customer Relationship

• Retail and Merchandising

• Basic Managerial Experience

• Strong Computer Knowledge :

MS Office: Excel, Word, PowerPoint, Outlook, Access, OneNote. QuickBooks, Adobe Photoshop, Pinnacle

Fluent in: English and Russian languages.



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