Norma G. Solis

***** *** ** *** ***

Indio, CA **201

Cell: 760-***-****

Email address: ad18l5@r.postjobfree.com

OBJECTIVE:

To seek a responsible position that will offer me the opportunity to grow and utilize my skills. EDUCATION:

Nursing (Undergraduate) College of the Desert 1/06-7/08 Medical Assistant Certificate (Academy of Professional Careers) 11/02-9/03 High School Diploma (Southwest High School) 9/94-6/98 EMPLOYMENT HISTORY:

10/2022- to present Medical Assistant Loyal Source Government Services Interview veterans to complete disability claims. Perform Pulmonary Function tests. Organize and schedule veterans in adequate timing. Conduct intake screening assessments. Maintaining program documentation. Completing data entry and embracing the mission of continuing to support and complete veterans claims. Blood draws, urine tests visual acuity. Chart prepping, using a variety of methods, systems and procedures for locating information on veterans medical history. Update veteran information, contact information, history logs and records. Perform related duties as assigned.

06/2022 to 10/2022 Medical/Administrative Assistant Valor Radiation Oncology Interview and assess patients when in crisis. Prepare patients for examination, take vitals and record patients health history. Assists physician with medical treatments, procedures, and exams. Schedule appointments, greet patients and ensure all records and results are ready for physicians. Perform treatment plans with patients. 01/2022 to 06/2022 Behavioral Health Specialist II Enhanced Care Management County of Riverside RUHS

Planning and providing mental health services. Provide counseling, case management and community services. Utilization of appropriate community resources, and to provide education and information to the community. Provide support, encouragement, advocacy, and related services in order to assist the client in coping with immediate situations with no attempt to modify or change the consumer’s personality structure. Use independent judgement in making diagnosis, developing treatment plans, and providing a wide range and variety of behavioral health services. Interview patient in determining the needs of individuals on a walk-in / telephone basis. Respond to potential suicide or other emergency telephone calls. Discuss goals and objectives of proposed treatment plans and establishes contract. Assists patient in recognizing and solving conditions in the patients environment which may contribute to mental health problems. Counsel patient to develop social adjustment skills and to increase client resolution of identified problems. Visit patient individually in a variety of living situations to help assess the mental health needs of patients and families. Place patient who may have difficulty caring for themselves into an appropriate care or treatment facility. Visit patient to observe progress, provide counseling, gather data, and to report significant changes in the patients condition. Schedule and assist in the scheduling of needed transportation for patients services. Maintain records and write reports and summaries for patient records or other documentation including care status, care reviews, case management plans, summaries and reports. Prepares correspondence and special reports as necessary.

07/2021 to 01/2022 Discharge Planning Coordinator Case Management Desert Oasis Health Care

Assist the case management team with facilitating the safe and timely transition of patients from hospitals to lower levels of care and all related out patient follow up needs. Ensure patient-specific continuity of care during their transition to a lower level of care. Interview patients and/ or families to assist the Case Manager with the identification of potential barriers to discharge, including but not limited to, financial, emotional, inadequate support systems, and/ or other patient-specific barriers. Assist the Case Manager in addressing applicable issues, which might impede a safe and timely transition to a lower level of care. Identifies patients whom are appropriate for and would benefit from Intense Case Management (ICM), Disease Management and/or other high risk programs. Gather the applicable supporting data necessary and generate referrals to these programs. Faxing information for scheduling outpatient specialty consultations, coordinating Home Health requests, ordering Durable Medical Equipment (DME). In the absence of the Case Manager, I act as their Designee and assist the hospital and physician(s) with facilitating timely and safe discharge and with any relevant continuity of care needs.

11/13 to 06/2021 Certified Medical Assistant County of Riverside RUHS Lead Medical Assistant for back office. Lead trainer for back office. Interview and assess patients when in crisis, when BHI team was not available. Used the whole person score to assess. When in crisis I assessed if they were or not suicidal and used PHQ and GAD 7 assessments as well. I also provided them crisis resources and sometimes linking them to mental health directly. Walked patients directly to Mental Health for further evaluation. Assisted psychiatrist in our CHC clinic interviewing and gathering information for treatment performing PHQ/GAD and whole person score. Send out referrals for further evaluations. Assist Physician with patients. Interview patients to gather basic health needs. Obtain medical history and chief complaints. Perform treatment plans with patients. Schedule appointments for patients. CHDP children’s physicals, Vaccines, Pregnancy tests, Accu-check, blood lead testing, INR testing, A1C testing, BMI,EKG,ear lavage and wound dressings. Depression screenings (GAD 7, PHQ9, CAGE) Greet patients at reception desk. Gather medical records for patients charts. Vital patients and put in orders for physician. In charge and run controls for entire clinic. Prepare patients for examination, including positioning, draping and disinfecting treatment sites. Refer and schedule patients with other physicians when needed. Discharge patients and assist physician with virtual visits. Covid 19 testing. Rx refills, prior authorizations, coordinates referrals and medical records. Proficient in EPIC and BCA software. Excellent customer service.

05/07-10/13 Medical Assistant at Dr. Roland Reinhart M.D. Assisted physician with patients. Performed treatment plans for patients. Scheduled appointments for patients. Ran Fluoroscopy for physician. Answered routine questions and provided information. Called in prescriptions for patients. Monitored patients after administering medication. Obtained medical history and chief complaints. Performed routine clerical tasks, typing personal information, filing, answering phones, inventory supply and also, helped obtain medical and office supplies. Excellent knowledge and experience in Epidural Steroid injections (cervical,thoracic,lumbar) and facet joint injections. Excellent customer service.

11/06-05/07 Medical Assisting Instructor at Academy of Professional Careers Supervised school progress, conducted student orientations and suggested students during the program. Prepared student progress reports and graded reports. Instructed current technology and equipment utilized throughout the medical field. Instructed blood drawing procedures,injections, venipuncture, Urinalysis and wound care. Taught techniques with vaccutainer tubes, syringes, butterfly needles and tourniquets. Excellent knowledge and experience in medical terminology, Physiology, EKG, injections and wound care. Immense ability to interact effectively and professionally with students and faculty. 09/04-11/06 Medical Assistant at Dr. Cho M.D. Inc. Back office lead and referral coordinator. Administered medications which include: oral, sublingual, topical, vaginal and inhalation. Sterilized all equipment and supplies with the Autoclave.

10/03-09/04 Medical Assistant at Dr. Methusa Mejia M.D. Scheduled appointments and verified different insurance policies and collected co-pays. Personal computer data input. Assisted physician with patients. Referral Coordinator. Administered medications and gathered medical history. LICENSES/CERTIFICATES:

Medical Assistant, California Driver License, BLS/CPR, Valedictorian at (APC), Medical Assisting Instructor under California Education Code-(CEC) Section 94915 ADDITIONAL SKILLS:

Bilingual in the English and Spanish language. Have knowledge to diagnose and treat human symptoms. Proficient in EPIC (EMR) Next Gen (EMR) Cerner/Citrix(EMR) REFERENCES:

Available upon request