Real Estate Finance Department
Resume:
ANGELA G SNEAD
*** ******* **, ************, ** *2942
******.*****@***.***
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished with extensive office operations and personnel organization expertise. Flexible and hardworking with the drive to succeed. Highlights
Microsoft Office proficiency
Excel spreadsheets
Time management
Self-directed
Strong interpersonal skills
Data collection and analysis
Local government background
Outlook proficiency
Experience
Office Facilitator
Albemarle County Finance Department 06/2018 to 6/2019 Provides assistance to taxpayers in person, by telephone, by email, and written correspondence; Supervises the assessment of all personal property including reviewing tax adjustments for accuracy, and delegating responsibilities to staff; Assists in the preparation and mailing of personal property and real estate bills for three mass billings utilizing quality control procedures to ensure accuracy; Supervises revenue collections, internal controls and cash management including reconciliation, bank deposits, reporting, and interface with banks and auditors; Participates in the classification and licensing of business establishments; including identifying business classification for proper tax rate assessment; assisting business owners with questions regarding business licenses and taxes; working cooperatively with other community agencies; and reviewing reports to ensure proper licensing; Research, analyze and resolve moderate to complex tax issues pertaining to billing, payment, deposit, financial reporting, funds management, taxpayer complaints and policies in-person, by phone, internet, and correspondence; research and adjust customer tax accounts and issue exonerations, supplemental bills, refunds and DMV stops; Process and file bankruptcy claims of delinquent taxpayers; Coordinate with contracted attorney and attend real estate tax sales of property; Prepare, submit, and process claims through the Virginia Department of Taxation Debt Set-Off Program;
Assist Collections agency in court for the County to obtain Judgments or; provides court testimony as needed;
Process electronic files download and uploads including processing the weekly DMV reports DGIF, Aircraft, Lockbox, Paymode, ICL, DSO, Collection Agency, GL exports, etc. with accuracy, completeness and efficiency;
Enforce the collection of taxes, business licenses, and special taxes through the initiation of appropriate legal action such as liens and summons against uncooperative customers;
Educate taxpayers on county tax legislation and policy including billing deadlines and programs available to the public through the Finance Department; Establishes payment schedules of delinquent taxes and monitors compliance; coordinates collections with the Collection Manager when necessary; Assists in the development and improvement of Division policies and procedures; Provides first level of supervisory response to customer inquiries and serves as the point of contact in the Division Manager's absence; including opening and closing office; Provides employee assistance and training, and provides significant input in the development of performance evaluations;
Interpret and apply tax codes for local applicability Create and maintain taxpayer files in accordance with operating standards, records retention, Accounting Department and external audit requirements; Comply with internal controls, security and auditing policies to ensure all collections of funds processed are properly accounted for, balanced, secured and deposited daily; Maintain and prepare financial and statistical reports for State and various subsidiary use including external auditors and Division Manager;
Tax Technician 03/2015 to 06/2018
Albemarle County Finance Department
Download and Process Lockbox and Paymode payments, DMV stop releases, Post State EDI transmittals,
Respond to emails received in Finance in box, Process/research/return duplicate tax payments, Post Debt Set Off payments, prepare estimated income Tax reports, process payments at teller window and from taxpayers who come into our office for Personal Property, Real Estate taxes, Non-Sufficient Funds, prepayments, partial payments, utility payments, dog tags, estimate taxes, fingerprinting and state income taxes.
Preparing correspondences to Taxpayers informing them of information pertaining to their accounts that needs to be addressed.
Supplementing bills to taxpayers and calculating interest and penalties.
Preparing daily deposits, weekly refunds and maintaining NSF checks.
Operates standard office equipment and handles inquiries and complaints from the general public regarding tax issues
Sr Tax Clerk 07/1998 to 03/2015
Albemarle County Finance Department
Process Payments at Teller Window and from Taxpayers who come into our office for Personal Property, Real Estate taxes, Non-Sufficient Funds, prepayments, partial payments, utility payments, dog tags, estimate taxes, fingerprinting and state income taxes.
Preparing correspondences to Taxpayers informing them of information pertaining to their accounts that needs to be addressed.
Supplementing bills to taxpayers and calculating interest and penalties.
Preparing daily deposits, weekly refunds and maintaining NSF checks.
Operates standard office equipment and handles inquiries and complaints from the general public regarding tax issues.
Office Manager 08/1994 to 03/1996
Commonwealth Appraisal
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain access to the building.
Received and distributed faxes and mail in a timely manner.
Manage daily office operations and maintenance of equipment.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Wrote reports and correspondence from dictation and handwritten notes.
Supervised and trained admitting, billing and collection person. Administrative Assistant 05/1992 to 03/1994
University of Virginia Law School
Maintained workload for 7 law professors.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed daily office operations and maintenance of equipment. Education
Certification - 2010
University of Virginia - Weldon Cooper Center for Public Service Master Governmental Deputy Treasurer
High School Diploma – 1990
Orange County High School
Graduated with Honors
Business Management Administration
Piedmont Virginia Community College
currently
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