Mercy Guzman

Los Angeles, CA *****

562-***-**** ad18k9@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic, motivated, and quick-thinking server with years of experience providing exceptional curated restaurant experiences, from casual to fine dining. Expertise in team building, problem solving, and increasing revenue through deep menu knowledge, drink, and food pairings.

WORK HISTORY

PART TIME BANQUET SERVER 11/2023 to Current

Nights And Weekends Staffing - Los Angeles, CA

Enhanced customer satisfaction by providing efficient and friendly service at events averaging 100-200 guests.

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Ensured all food delivered to proper table and seat within strict time constraints and always to client specifications.

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Delegated, assigned, and assisted with setup tasks, demonstrating exceptional teamwork to maintain a smooth flow of service during large-scale events, up to 500 guests.

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SERVER 09/2022 to 12/2023

Petit Ermitage - West Hollywood, CA

Chosen to lead team of 10-15 staff for private soirees/industry events, coordinating service for ~50 guests, earning on average $8-10k in revenue, while still managing regular restaurant section of high-end clientele.

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Tailored extensive menus for guests with dietary restrictions, ensured all alterations/allergens tracked through attention to detail and deep menu knowledge.

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Attracted repeat business by providing curated experiences for customers, resulting increased sales of Petit Ermitage memberships at $250/month.

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SERVER/BARTENDER/ASSISTANT MGR. 01/2018 to 02/2020 Luigi's Bar - Huntington Beach, CA

Provided excellent customer service at a 100~ capacity restaurant specializing in Italian cuisine.

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Made recommendations for new beverages/cocktails and ensured all beverage inventory remained in stock through proactive management and oversight.

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• Managed and adjudicated closeouts for 5 servers and staff. Expedited orders and resolved issues, ensuring seamless communication between kitchen and waitstaff for maximum customer satisfaction at all times.

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Encouraged upselling by requiring staff develop thorough knowledge of menu items, specials, and promotions.

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