Customer Service Agent
Resume:
Summary
Aviation management education background. An effective communicator who is dedicated to solution-based practices and procedures to ensure goal achievements. As a veteran, with proven focus and composed adaptability skills, able to create a plan and execute with purpose and positive results. Administrative skill, including a vast learning curve that will result in no operational loss.
Key Qualifications
•Customer Service/Support
•Documenting/Record Keeping
•Proficient Communication and Organizational Skills
•Committed to Fulfilling Mission Statement
•Task/Solution Management Experience
•Proven Team Leader
•Strong Delegation Skills
•Result Orientated
•10 Key Experience
•Commitment to Accountability
•Logistical Support Experience
Inventory Management Experience
Experience
Airport Terminal Services Fleet Service Agent Jun 2021-May 2022
Assisted in ramp and equipment set up for incoming fleets.
Guided inbound/outbound airplanes to and from gates.
Transferred/sorted cargo and luggage from aircraft to other gates using proper training etiquette and safety.
Monitored customer and staff safety for boarding and departing passengers.
Provided aircraft safety checks including cleanliness, passenger safety gear, seat and trey tables, and overhead compartments.
Maintained an organized, protected storage equipment areas such as loading and conveyor trucks, fuel trucks, cargo bins, wheel chalks, traffic cones, marshalling wands, and keys for applied equipment.
De-icing and anti-icing procedures when needed in winter season.
0% loss of luggage.
Amazon Fulfilment Center Tier III-Process Assistant Aug 2016-May 2017
Supervised 45 associates.
Assisted in opening Fulfilment Center in Edwardsville, IL (STL6 & STL7).
Advanced in problem solving; labels, shortages and overages, organizing products that are too big for storage, damaged items, items that need to be shipped to another fulfillment center.
Inbound (receiving) process assistant successfully managed a team of 25 plus associates daily.
Ambassador Trained/Trainer (Stow/Stock)
Managed workflow fundamentally by training associates on other tasks like “water-spidering”, troubleshooting, and “Decanting”, while increasing production and balancing labor to ensure associated know the entire assignment at hand.
Managed Outbound Shipping dock products which resulted in 100% inventory inspection and total product acquisition with 0% loss.
Tracks daily attendance and labor every hour.
Ensure safety at all times.
WIS International Inventory Associate Jan 2016-Apr 2016
100% accurate count with integrity to each store’s stock.
Inventory counts of over $10,000 daily.
Communicated and coordinated store counts with co-workers; resulted in swift, more efficient audits.
Records over 2,000 items daily in a cautious manner.
Precise data entry for record data; resulted to 0% loss of store merchandise.
Proficient in Microsoft Mobile.
U.S Army Automated Logistics Specialist Nov 2011- Nov 2015
Top quality customer service skills resulting in highly enhanced morale and composure.
Organization of vital information such as classified documents/records and administrative data with no loss for over 3 years.
Managed over 5,000 military vehicles, generators, radio communications and general automated equipment daily, with zero loss.
Created quarterly inventory plan for equipment parts; resulted in 100% accountability with no loss of equipment for over 3 years.
Processed over $20 million worth of company equipment while accounting for each item’s expense.
Created new solutions designed for daily/weekly/monthly responsibilities; resulted in faster, more efficient co-worker performance.
Developed accurate documents to report recoverable items expected for turn-in and replacement operations.
Succeeded in equipment accountability and distribution for over 3,000 customers; resulted in 100% customer satisfaction.
Proficient Bill of lading.
Proven ability for completion of all assigned tasks in a timely manner.
Provided leadership and teachings to co-workers and subordinates to improve their logistical knowledge from ordering parts to producing an account ledger for money expended for the preceding 6 months.
Built personal account files for all workers and customers to track and maintain man-hours; resulted in ability to track performance standards.
Scheduling dispatches by managing all required documentation, processing verification and entering accurate information in database.
Education
Southern Illinois University at Carbondale (2020-2023) (B.S. Aviation Management)
Southwestern Illinois College (2018-2020) (A.A.S. in Aviation Management)
Logistics Specialist Course, U.S Army, Fort Lee, VA
Security Specialist Course, U.S Army, Fort Jackson, SC
Diploma, Lankenau High School, Philadelphia, PA
Professional References Available Next Page
Professional References
Keith Mueller
Southwestern Illinois College Aviation Coordinator
618-***-**** ext. 5683
ad18k1@r.postjobfree.com
Kiron White
U.S Army, Wheeled Mech.
ad18k1@r.postjobfree.com
Lloyd Darby
U.S Army, Wheeled Mech.
ad18k1@r.postjobfree.com
Dannie Garnett
U.S Army, Engineer Equipment Warrant Officer
ad18k1@r.postjobfree.com
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