MARLENE J. YOCHIM, LALD

612-***-****

ad18jw@r.postjobfree.com

SUMMARY

Licensed assistant housing director in senior housing and health service industry seeking executive assistant role that allows for hybrid or remote opportunity. Valuable skillset of high organization, attention to deal and professional maturity can be beneficial to any executive in any industry. Resourceful initiator and quick learner.

WORK HISTORY

Assistant Housing Director, Augustana Apartments

Cassia

2019 - Current

Assist in operation of 300+ unit senior housing and healthcare facility, working alongside Director of Housing as part of an inter-disciplinary team to promote overall resident safety, health and well-being.

Audited resident legal documents to meet regulatory compliance in line with State of MN licensing.

Developed pest control program with staff and resident education, policies, checklists and tracking tools. Reduced pest outbreaks from 18% in 2017 to less than 1% in 2023.

Assimilated management of housekeeping department in February of 2023 and achieved departmental goals of reducing staff turnover, increasing revenue and decreasing customer complaints within nine months.

Spearheaded implementation of new dietary POS system in 2023. Researched different programs, negotiated contract, assembled start up data for input, sourced hardware for installation of system, educated staff and dietary director. Reduced resident billing questions and disputes by 38% over five months.

Developed consistent processes and efficiencies for employee housing program. Assumed all landlord responsibilities including wait list, unit repairs and maintenance, lease signing, rent collection, payment plans, etc. Maintained 100% occupancy.

Executive Director, Rushseba Senior Living

Walker Methodist

2018-2019

Managed daily operation of 30 independent living apartments in recently purchased and licensed Rush City, Minnesota location during construction of adjacent Assisted Living building.

Responsibilities included fiscal and budget stewardship, lease and other legal documentation, complaint resolution, fiscal responsibility. Maintained average 98% occupancy during tenure.

Marketed and rented initial admissions to Assisted Living facility.

Successfully opened a building on schedule despite Covid orders to restrict on-site assistance from Corporate.

Effectively implemented messaging and infection control during uncertainty of pandemic outbreak.

Rolled out grand opening festivities in pandemic environment. Moved the first five residents into the building, and then enforced a 14-day quarantine.

Program Director, Signe Burckhardt Manor, Minneapolis, MN

Managed by Augustana, (Owned by MPHA)

2017-2018

Manage operations of 42 unit assisted living facility including marketing, operations, clinical staffing/scheduling, customer service, HR, building maintenance, Accounts Receivable, Accounts Payable, expense management, budget, training, admissions and regulatory compliance. Signe Burckhardt has a management contract with owner, Minneapolis Public Housing Agency. Responsibilities include daily and monthly reporting to MPHA and acting as MPHA agent on site. All AL, CS and MC units. Entire population receives subsidized housing from MPHA and cares with Elderly or CADI waivers.

Implemented recruitment and onboarding program to increase staffing and decrease labor costs.

Maintained monthly average of 96% occupancy.

Assistant Housing Director, Augustana Apartments

Augustana Care Services, Inc.

2016 - 2017

Worked alongside the Housing Director and other department heads to learn operational and administrative initiatives for 300+ unit senior assisted living facility including IL, AL, and CS apartments.

Executive Assistant

Augustana Care Services, Inc.

2014 - 2016

Provided executive level administrative support to Vice President of New Business Development and Corporate Compliance and QM Officer.

Developed Excel based system to track monthly data reporting from 23 sites (SNF, AL, owned, managed) including operations, staff, clinical and financial matrices and produced reports including graphs for beneficial transmission of information to sites.

Technographer

Ideas to Go, Inc.

1999 - 2014

Process and synthesize participants’ contributions during fast-paced, high-energy ideation sessions.

Assist in developing concepts by transcribing dictated comments from facilitators and clients for new product ideas, packaging, or positioning in the market.

Edit, format, finalize and photocopy concept exhibits for qualitative research.

Capture focus group comments in real time.

Compile final summary report outlining each phase of the project in a clear and concise way.

EDUCATION

Augsburg College, Minneapolis, MN

Bachelor of Arts English

Graduated Cum Laude 1999

Assisted Living Director (LALD)

Licensed by State of Minnesota Board of Executives for Long Term Services and Supports (BELTSS)

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